iPhone 11 Can’t manage Apple Subscriptions after iPhone 11 Upgrade?

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macrumors 68030
Original poster
Mar 17, 2010
2,720
1,922
Planet Earth
I am having an odd issue. After upgrading to iPhone 11, when I go to Settings>iCloud>Subscriptions

It says I have no subscriptions. I do have 2 monthly AppleCare+ subs and Apple Music. I want to cancel the AppleCare on my old iPhone before I get charged for it tomorrow.

B897BB1C-7EFB-4714-B7BF-38906AF503D9.png
 

eagleglen

macrumors 65816
Oct 2, 2009
1,092
284
Phoenix, AZ
Log onto your account from a computer using this link. You should be able to manage all your subscriptions from there.

 

1080p

macrumors 68030
Original poster
Mar 17, 2010
2,720
1,922
Planet Earth
A bit obvious, but, have you rebooted?
Hell... I reset the phone... tried even "Setup as new" instead of restoring iCloud backup. I tried this on my old XR (before I traded in to T-Mobile) and on my new 11. No matter what iOS device I try, it says that. I finally called Apple and had a rep cancel the AppleCare. But they did nothing to remedy my inability to see my subscriptions on my devices.
 

1080p

macrumors 68030
Original poster
Mar 17, 2010
2,720
1,922
Planet Earth
Log onto your account from a computer using this link. You should be able to manage all your subscriptions from there.

After logging in (even though I have been there before), there are no settings or area that allows for changes to paid subscriptions. (Apple Music, AppleCare+, other apple services...)
 

macduke

macrumors G4
Jun 27, 2007
10,615
14,169
Central U.S.
Do you use two different Apple IDs, one for iCloud and one for App Store/iTunes? If so that could be the issue and not everything is logged in.
 

1080p

macrumors 68030
Original poster
Mar 17, 2010
2,720
1,922
Planet Earth
Do you use two different Apple IDs, one for iCloud and one for App Store/iTunes? If so that could be the issue and not everything is logged in.
Nope. Have only had one. And the only thing that has changed is activating an iPhone 11
 

kycophpd

macrumors 6502a
Jun 7, 2009
635
487
Louisville, Kentucky
Try going to the App Store and download a new free app. It MAY require you to accept the new terms and enter the the security code of your credit card again. This appears to activate/reactivate your device on Apple’s side for the App Store. Then go back and check your subscriptions. This worked for me last year but may not work for you.
 

Schnaky

Suspended
Sep 22, 2019
8
1
The problem is still persisting after the iOS13.1 update. Still can’t manage my subscriptions, I can’t even SEE what I have subscribed to! Not on iPad, iPhone, MacBook.. not in the settings, not in iTunes.. nowhere. Technical support says that it‘s a known problem and that they are investigating... Hoping for some good news soon!