Can't open a file "because there are problems with the contents or the file name"

Discussion in 'Mac Basics and Help' started by serenalu, Nov 30, 2015.

  1. serenalu macrumors newbie

    Joined:
    Nov 30, 2015
    #1
    Has anyone seen this error message/know how to open a Mac Word file again? I changed the file name and now it won't open with Mac Word. I can open it with a text editor to get the text out, but the document contains linked references using Mendeley which I need.

    THANKS!
     

    Attached Files:

  2. CoastalOR macrumors 68000

    CoastalOR

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    Jan 19, 2015
    Location:
    Oregon, USA
    #2
    That is a compressed Microsoft Word document (.docx). Microsoft Word 2008 for Mac or newer should open it.
     
  3. serenalu thread starter macrumors newbie

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    Nov 30, 2015
    #3
    I have Microsoft Word 2011 for Mac.

    Any other suggestions please?
     
  4. CoastalOR macrumors 68000

    CoastalOR

    Joined:
    Jan 19, 2015
    Location:
    Oregon, USA
    #4
    What version Mac OS are you using?
    What version Microsoft Word 2011 are using?
    Have you tried restarting your Mac?
    Try making a copy of the file, give the copy a new name and see if you can open the new copy.
     
  5. serenalu thread starter macrumors newbie

    Joined:
    Nov 30, 2015
    #5

    I am using Microsoft Word for Mac 2011. Version 14.5.8 (151023). Latest installed Update: 14.5.8
    I have tried emailing and opening on a PC and another Mac.
    I have tried copying and giving a new name.

    All unsuccessful :(
     
  6. Swiss-G, Nov 30, 2015
    Last edited: Nov 30, 2015

    Swiss-G macrumors 6502a

    Swiss-G

    Joined:
    Jun 3, 2010
    Location:
    United Kingdom
    #6
    This is the Microsoft support page for that issue.

    Try renaming the file to something very simple.

    Do you have a back-up of the file?

    Edit:

    Any luck?
     
  7. chscag macrumors 68000

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    Feb 17, 2008
    Location:
    Fort Worth, Texas
    #7
    That error is deceiving. It's very likely that the file is corrupt. The only way you're going to get that to fully open is from a backup copy (if you have that option set in MS Word preferences under "save" - "Always make a backup copy".)
     
  8. Swiss-G macrumors 6502a

    Swiss-G

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    United Kingdom
    #8
    Not quite true. If it's a docx file its possible to extract the xml files from the file by changing the extension from docx to zip.
     
  9. chscag macrumors 68000

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    Feb 17, 2008
    Location:
    Fort Worth, Texas
    #9
    True, but only if the file is not corrupt. The OP has already stated he can extract some of it by using TextEdit.
     
  10. serenalu thread starter macrumors newbie

    Joined:
    Nov 30, 2015
    #10
    I have tried changing to a zip file and opening the original file with zip extractor. No luck either way.

    How can the file become corrupted just by changing the name of it? I was working on it without issue for over a week and then changed the name (to more or less the same name with just updated date) manually in the Finder, rather than using 'save as', and it hasn't worked since.
     
  11. Swiss-G, Dec 1, 2015
    Last edited: Dec 1, 2015

    Swiss-G macrumors 6502a

    Swiss-G

    Joined:
    Jun 3, 2010
    Location:
    United Kingdom
    #11
    It's possible to extract the document.xml file from a corrupted docx file by changing the file extension to zip.

    Here's a link for a simple explanation.
     
  12. chscag macrumors 68000

    Joined:
    Feb 17, 2008
    Location:
    Fort Worth, Texas
    #12
    Good question. All I can tell you is that XML files (docx) are more fragile and more easily corrupted than the older doc file format formerly used by MS Word.
     

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