Can't open adobe?

blahblahblahx

macrumors newbie
Original poster
Aug 8, 2012
19
0
The other day, I moved my adobe folders (documents) to (preferences)
Screen Shot 2012-08-10 at 8.15.31 PM.png
When I tried opening the apps,
Screen Shot 2012-08-10 at 7.45.25 PM.png Screen Shot 2012-08-10 at 7.49.20 PM.png Screen Shot 2012-08-10 at 8.18.52 PM.png
I want to reinstall it but then I don't have the serial. Help?
 
Last edited:
Nov 28, 2010
22,684
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located
The other day, I moved my adobe folders (documents) to
(preferences) When I tried opening the apps,
I want to reinstall it but then I don't have the serial. Help?


Maybe use some formatting tools like pressing ENTER when inserting images the next time to make your post easier to read.

Anyway, as to your problem. Did you move the Adobe folders from Macintosh HD / Applications to a Preferences folder, if so which one? Can you provide exact paths*?
Why the move and why no serials?

* in Finder, select VIEW > SHOW PATH BAR

To learn more about Mac OS X: Helpful Information for Any Mac User by GGJstudios
 

Mal

macrumors 603
Jan 6, 2002
6,251
17
Orlando
I want to reinstall it but then I don't have the serial. Help?
Why don't you have the serial number? If you own a legitimate copy, but have lost it, call Adobe and see if you can retrieve the information (if you registered it initially, I believe they can). If not, go buy it. You're probably not going to be able to get around this without reinstalling.

jW
 

blahblahblahx

macrumors newbie
Original poster
Aug 8, 2012
19
0
lol sorry. When I bought the laptop from an apple premium reseller store, they asked me if I wanted to have the Adobe & Microsoft office 2011, I agreed and they installed it so i don't know what the serials are. The adobe folders were originally located here:
Screen Shot 2012-08-10 at 9.17.01 PM.png
to here:
Screen Shot 2012-08-10 at 9.13.03 PM.png
 

maflynn

Moderator
Staff member
May 3, 2009
65,424
31,466
Boston
My recommendation is to reinstall. As Mal pointed out, adobe should be able to retrieve your serial number, just give your purchase details.

----------

lol sorry. When I bought the laptop from an apple premium reseller store, they asked me if I wanted to have the Adobe & Microsoft office 2011, I agreed and they installed it so i don't know what the serials are. The adobe folders were originally located here:
Well then it looks like you have pirated software on your computer and the only way to rectify this situation is to buy it.

As a moderator, I also want to point out the rules regarding pirated software
Forum Rules

These habits can produce warnings and repeated violations can produce bans.
...
6. Warez/Serials/Keys. Do not post software serial numbers or keys or refer people to specific websites, software, or techniques whose purpose is to break or bypass software licensing methods, distribute cracks, or obtain or use commercial software or media in violation of its license and/or for copyright violation. Do not ask for or give such help.
 
Nov 28, 2010
22,684
27
located
lol sorry. When I bought the laptop from an apple premium reseller store, they asked me if I wanted to have the Adobe & Microsoft office 2011, I agreed and they installed it so i don't know what the serials are. The adobe folders were originally located here:
View attachment 352367
to here:
View attachment 352366
If you have bought the suites (Office and Adobe) you should have gotten the install media for both. If not, and your receipt shows, that you purchased those suites legally, ask the reseller, why you didn't get any and that you want to have them.

As for the moving thing, it seems like you moved the actual applications, which shouldn't have resided in the Documents folder in the first place. What moving those folders in your second screenshot to the Applications folder?
 

blahblahblahx

macrumors newbie
Original poster
Aug 8, 2012
19
0
My recommendation is to reinstall. As Mal pointed out, adobe should be able to retrieve your serial number, just give your purchase details.

----------



Well then it looks like you have pirated software on your computer and the only way to rectify this situation is to buy it.

As a moderator, I also want to point out the rules regarding pirated software
I bought the apps but they were the ones that installed it.
 

maflynn

Moderator
Staff member
May 3, 2009
65,424
31,466
Boston
I bought the apps but they were the ones that installed it.
As Sim mentioned, if they're on your receipt you should have gotten the media. Contact the retailer and request that you get the media from them. You should have gotten serial numbers (maybe they're on your receipt) and media.
 

blahblahblahx

macrumors newbie
Original poster
Aug 8, 2012
19
0
If you have bought the suites (Office and Adobe) you should have gotten the install media for both. If not, and your receipt shows, that you purchased those suites legally, ask the reseller, why you didn't get any and that you want to have them.

As for the moving thing, it seems like you moved the actual applications, which shouldn't have resided in the Documents folder in the first place. What moving those folders in your second screenshot to the Applications folder?
http://i.imgur.com/Zwd9C.png http://i.imgur.com/65RIe.png
 

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blahblahblahx

macrumors newbie
Original poster
Aug 8, 2012
19
0
I'm just gonna contact the reseller and have it reinstalled. Thank you guys for all the help! :)
 
Nov 28, 2010
22,684
27
located
I'm just gonna contact the reseller and have it reinstalled. Thank you guys for all the help! :)
Why "have it reinstalled", when you can do it yourself with the actual media? No need to pay someone for that, if you have purchased the software legally and have the installation media*?

PS: If the uninstallers do not work:

* once you get it from the reseller
 

blahblahblahx

macrumors newbie
Original poster
Aug 8, 2012
19
0
Why "have it reinstalled", when you can do it yourself with the actual media? No need to pay someone for that, if you have purchased the software legally and have the installation media*?

PS: If the uninstallers do not work:

* once you get it from the reseller
I meant I'm going to contact the reseller for the serials. Indesign, flash, photoshop have uninstall option. Thanks! :)
 
Last edited:

Mal

macrumors 603
Jan 6, 2002
6,251
17
Orlando
lol sorry. When I bought the laptop from an apple premium reseller store, they asked me if I wanted to have the Adobe & Microsoft office 2011, I agreed and they installed it so i don't know what the serials are. The adobe folders were originally located here:
If they didn't give you the disks, then the software is pirated. It's not your fault, but you should get a lawyer involved, get your money back, and never deal with that shop again (and they should not be an Authorized Reseller, and I'm guessing they either aren't and lied to you, or Apple doesn't know they're doing this yet).

There is no legal way that they could have installed the software on your machine and not provided you with the serial numbers.

jW