Can't open any Office program suddenly

Discussion in 'Mac Apps and Mac App Store' started by KimberlyBest, Aug 22, 2008.

  1. KimberlyBest macrumors newbie

    Joined:
    Aug 22, 2008
    #1
    Hi there,

    First time poster here so be gentle ;)

    All of the sudden I am getting the "quit unexpectedly" error when I open ANY office program. I have tried restarting, shutting down completely and letting the computer sit as well as un-installing and reinstalling the complete Office package from my original disk and nothing is working. I'm using a MACBOOK and running 10.5.4. I have also run disk utility and had no issues there. Is there anything else you can suggest I try to figure out what in the world happened here.

    Thanks!
    Kimberly
     
  2. Sun Baked macrumors G5

    Sun Baked

    Joined:
    May 19, 2002
    #2
    Didn't do something like use Monolingual and kill off Rosetta support for Office 2004.
     
  3. KimberlyBest thread starter macrumors newbie

    Joined:
    Aug 22, 2008
    #3
    Thanks for the response and no, I haven't used either of these. I'd never heard of them until your post (googled them and nope, not familiar). The only thing that was done two days ago prior to this happening was a security update from Apple which I doubt was the problem. I'm still backtracking in my brain anything that might have happened to make this issue but I'm coming up blank. And of course, I can't live without my Office programs!

    Any other ideas to try?
     
  4. KimberlyBest thread starter macrumors newbie

    Joined:
    Aug 22, 2008
    #4
    Thought it might help if I posted the error report ...

    Process: Microsoft Word [1247]
    Path: /Applications/Microsoft Office 2004/Microsoft Word
    Identifier: com.microsoft.Word
    Version: 11.0.0 (11.0.0 (040408), © 2004 Microsoft Corporation. All rights reserved.)
    Code Type: PPC (Translated)
    Parent Process: launchd [98]

    Date/Time: 2008-08-22 18:53:22.658 -0400
    OS Version: Mac OS X 10.5.4 (9E17)
    Report Version: 6

    Exception Type: EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x00000000243f8000
    Crashed Thread: 0

    Thread 0 Crashed:
    0 ??? 0x85cf3473 0 + 2244949107
    1 ??? 0xbfffde90 0 + 3221216912
    2 ??? 0xf8ffe1db 0 + 4177519067

    Thread 1:
    0 ??? 0x800bc4a6 0 + 2148254886
    1 ??? 0x800c3c9c 0 + 2148285596
    2 translate 0xb818b6ea CallPPCFunctionAtAddressInt + 202886
    3 ??? 0x800ed6f5 0 + 2148456181
    4 ??? 0x800ed5b2 0 + 2148455858

    Thread 0 crashed with X86 Thread State (32-bit):
    eax: 0x8fc33c48 ebx: 0x91d62350 ecx: 0x8fc3a71c edx: 0x243f8000
    edi: 0xb81d8794 esi: 0x85c3a5a4 ebp: 0x8080d180 esp: 0xb7fffacc
    ss: 0x0000001f efl: 0x00010212 eip: 0x85cf3473 cs: 0x00000017
    ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
    cr2: 0x243f8000

    Binary Images:
    0xb8000000 - 0xb81d7fe7 translate ??? (???) /usr/libexec/oah/translate

    Translated Code Information:
    Rosetta Version: 21.03
    Args: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp /Applications/Microsoft Office 2004/Microsoft Word
    Exception: EXC_BAD_ACCESS (0x0001)

    Thread 0: Crashed (0xb7fffacc, 0x85cf3473)
    0x8fc181b0: /usr/lib/dyld : ImageLoaderMachO::doInterpose(ImageLoader::LinkContext const&) + 424
    0x8fc0db68: /usr/lib/dyld : ImageLoader::recursiveApplyInterposing(ImageLoader::LinkContext const&) + 132
    0x8fc0db3c: /usr/lib/dyld : ImageLoader::recursiveApplyInterposing(ImageLoader::LinkContext const&) + 88
    0x8fc0db3c: /usr/lib/dyld : ImageLoader::recursiveApplyInterposing(ImageLoader::LinkContext const&) + 88
    0x8fc0db3c: /usr/lib/dyld : ImageLoader::recursiveApplyInterposing(ImageLoader::LinkContext const&) + 88
    0x8fc0db3c: /usr/lib/dyld : ImageLoader::recursiveApplyInterposing(ImageLoader::LinkContext const&) + 88
    0x8fc0db3c: /usr/lib/dyld : ImageLoader::recursiveApplyInterposing(ImageLoader::LinkContext const&) + 88
    0x8fc037f4: /usr/lib/dyld : dyld::initializeMainExecutable() + 52
    0x8fc0807c: /usr/lib/dyld : dyld::_main(mach_header const*, unsigned long, int, char const**, char const**, char const**) + 3224
    0x8fc01774: /usr/lib/dyld : dyldbootstrap::start(mach_header const*, int, char const**, long) + 992
    0x8fc01048: /usr/lib/dyld : __dyld_start + 60
    0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : + 0

    PPC Thread State
    srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
    cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x8fc181b0 ctr: 0x8fc12cfc
    r00: 0x91d3c640 r01: 0xbfffde90 r02: 0x8fc3af74 r03: 0xa03c8000
    r04: 0x8fc36810 r05: 0x91982000 r06: 0x80808080 r07: 0x00000062
    r08: 0x00000069 r09: 0x00308a24 r10: 0x8fc0ecb8 r11: 0x979e5a24
    r12: 0x8fc12cfc r13: 0x8fc33c48 r14: 0x8fc28014 r15: 0x8fc33c48
    r16: 0x8fc33c48 r17: 0x8fc327a0 r18: 0x8fc33c48 r19: 0x00000016
    r20: 0x8fc36810 r21: 0x91982938 r22: 0x8fc28014 r23: 0x8fc33c48
    r24: 0x8fc33c48 r25: 0xa03c8000 r26: 0x8fc33c48 r27: 0xa03c8000
    r28: 0x979ec864 r29: 0x8fc3af74 r30: 0x979e73b4 r31: 0x8fc18014
     
  5. Sun Baked macrumors G5

    Sun Baked

    Joined:
    May 19, 2002
    #5
    Looking at the security update on July 31...

    And MS issued an update to Office 2004 version 11.5.1 soon after.

    Microsoft updates Office 2004 and Office 2008 for Mac

    Edit: Don't know which ones are the combo updaters on the MS site to go from 11.0 to 11.5.1 http://support.microsoft.com/kb/953824
     
  6. KimberlyBest thread starter macrumors newbie

    Joined:
    Aug 22, 2008
    #6
    For a minute there I had my hopes that your post was going to be my answer but alas, nope :(

    Again, I removed Office completely to see if that would help. When I put in my office disk - My computer gave me two options, use the set up assistant or to drag the file to the apps folder. When I chose the set up assistant I got the same "quit unexpectedly" error. I can do the drag and drop and the files copied, etc. but I still get the error message. I'm now officially freaking out. I am SO reliant on my Office programs. :eek::eek::eek::eek:

    Kimberly
     
  7. portent macrumors 6502a

    Joined:
    Feb 17, 2004
    #7
    Have you installed the 11.5 and 11.5.1 updates as suggested?
     
  8. KimberlyBest thread starter macrumors newbie

    Joined:
    Aug 22, 2008
    #8
    Yes I did but still no luck ... I would appreciate any suggestions. I have contacted Apple but of course I'm out of "phone support" and the only options they gave me were to pay $50.00 for support on this issue or "find the solution online." :(
     
  9. haze macrumors regular

    Joined:
    Nov 11, 2007
  10. KimberlyBest thread starter macrumors newbie

    Joined:
    Aug 22, 2008
    #10
    That thread is for Office 2008 - I have Office 2004.

    So sorry to be such a pain but man this is SO frustrating. I have spent more than 10 hours on the internet over the last two days trying to figure this out.

    :(
     
  11. AlanTheBrit macrumors member

    AlanTheBrit

    Joined:
    Apr 13, 2007
    Location:
    Runcorn, Merseyside UK
    #11
    Hello Kimberly

    Easiest: download iWork demo from Apple; iWork can open/save as/and more stuff with M. original docs. Its own documents are compatible with the ghastly Microsoft monster...

    Simply put: It can create documents that are compatible with Word and Excel of any version. It can open and edit M.W&E and save them as compatible with the original Microsoft gunge.

    Good Luck.
     
  12. KimberlyBest thread starter macrumors newbie

    Joined:
    Aug 22, 2008
    #12
    Thanks! I'll check in to that immediately! I ended up calling Apple and paying the $50 bucks and had no luck last night with the advice they gave me. Just got home from work and am dialing them again to see if we can get anything solved!

    Kimberly
     
  13. haze macrumors regular

    Joined:
    Nov 11, 2007
    #13
    All else fails, download OpenOffice 3 or NeoOffice.
     

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