Can't Open Mail Since Upgrading to Yosemite

Discussion in 'OS X Yosemite (10.10)' started by kavi, Jun 20, 2014.

  1. kavi macrumors member

    kavi

    Joined:
    Oct 17, 2007
    #1
    Hello, I have a developer account and downloaded and installed OSX Yosemite.

    Since I upgraded to Yosemite I haven't been able to open Mail. I've searched around the Internet for help and I can't seem to find anyone else with this problem or anywhere I can get support for it so I figured I'd try here.

    When I try to open this program a window pops up and says:

    The last time you opened Mail, it unexpectedly quit while reopening windows. Do you want to try to reopen its windows again?

    If I hit either "Don't Reopen" or "Reopen" I get a huge error that's apparently too big for this post saying "Mail quit unexpectedly" followed by a ton of code and stuff I don't understand.

    Has anyone else encountered this or know how I can fix it? I use mail all the time and not being able to open it is making checking my email a lot more awkward.

    Thanks in advance for any help.
     
  2. simsaladimbamba

    Joined:
    Nov 28, 2010
    Location:
    located
    #2
    Copy the huge error text nonetheless, since it provides the information people in the know can use, and embed it in the CODE tags via the [​IMG] button on top of the text entry field.
     
  3. kavi thread starter macrumors member

    kavi

    Joined:
    Oct 17, 2007
    #3
    I get this message when I try to post the error:

    The text that you have entered is too long (74157 characters). Please shorten it to 20000 characters long.

    Here's the first sort of "chunk" of the code if it helps.

    Code:
    Process:               Mail [1657]
    Path:                  /Applications/Mail.app/Contents/MacOS/Mail
    Identifier:            com.apple.mail
    Version:               8.0 (1962.2)
    Build Info:            Mail-1962002000000000~2
    Code Type:             X86-64 (Native)
    Parent Process:        ??? [1]
    Responsible:           Mail [1657]
    User ID:               501
    
    Date/Time:             2014-06-20 22:25:15.032 -0500
    OS Version:            Mac OS X 10.10 (14A261i)
    Report Version:        11
    Anonymous UUID:        9BA0B625-ACCC-8848-0846-717900C007C0
    
    
    Time Awake Since Boot: 18000 seconds
    
    Crashed Thread:        7  Dispatch queue: NSOperationQueue 0x60800003e3a0 :: NSOperation 0x7fdc08f20d10
    
    Exception Type:        EXC_CRASH (SIGABRT)
    Exception Codes:       0x0000000000000000, 0x0000000000000000
    
    Application Specific Information:
    *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Absolute path passed into -[MFLocalAccount mailboxForRelativePath:isFilesystemPath:create:]: /Volumes/BOT ROBI/Kate.mbox'
    abort() called
    terminating with uncaught exception of type NSException
    
    Application Specific Backtrace 1:
    0   CoreFoundation                      0x000000010f7b977c __exceptionPreprocess + 172
    1   libobjc.A.dylib                     0x000000010db6857d objc_exception_throw + 43
    2   CoreFoundation                      0x000000010f7b955a +[NSException raise:format:arguments:] + 106
    3   Foundation                          0x000000010d6d3419 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 195
    4   Mail                                0x000000010cf9dc47 -[MFMailAccount mailboxForRelativePath:isFilesystemPath:create:] + 274
    5   Mail                                0x000000010cf9f506 +[MFMailAccount mailboxForURL:forceCreation:syncableURL:] + 473
    6   Mail                                0x000000010cfb6297 __43+[MFMailbox queueUpdateCountsForMailboxes:]_block_invoke_2 + 68
    7   CoreFoundation                      0x000000010f6e5936 __65-[__NSDictionaryM enumerateKeysAndObjectsWithOptions:usingBlock:]_block_invoke + 102
    8   CoreFoundation                      0x000000010f6e5849 -[__NSDictionaryM enumerateKeysAndObjectsWithOptions:usingBlock:] + 217
    9   Mail                                0x000000010cfb61e5 __43+[MFMailbox queueUpdateCountsForMailboxes:]_block_invoke + 275
    10  Foundation                          0x000000010d71c798 __NSBLOCKOPERATION_IS_CALLING_OUT_TO_A_BLOCK__ + 7
    11  Foundation                          0x000000010d609b65 -[NSBlockOperation main] + 97
    12  Foundation                          0x000000010d5e88bc -[__NSOperationInternal _start:] + 653
    13  Foundation                          0x000000010d5e84c3 __NSOQSchedule_f + 184
    14  libdispatch.dylib                   0x00000001115e2fa2 _dispatch_client_callout + 8
    15  libdispatch.dylib                   0x00000001115e5efd _dispatch_queue_drain + 909
    16  libdispatch.dylib                   0x00000001115e734d _dispatch_queue_invoke + 112
    17  libdispatch.dylib                   0x00000001115e5357 _dispatch_root_queue_drain + 227
    18  libdispatch.dylib                   0x00000001115f08ce _dispatch_worker_thread3 + 71
    19  libsystem_pthread.dylib             0x0000000111928b0d _pthread_wqthread + 663
    20  libsystem_pthread.dylib             0x000000011192693d start_wqthread + 13
    
    Thread 0:: Dispatch queue: com.apple.main-thread
    0   libsystem_kernel.dylib        	0x00000001117fc22a __psynch_cvwait + 10
    1   com.apple.Metadata            	0x0000000113b2dcf0 _MDQueryExecuteLocked + 950
    2   com.apple.Metadata            	0x0000000113b2cd82 MDQueryExecute + 2952
    3   com.apple.Mail.framework      	0x000000010d03b5dd -[MFSmartMailboxUnreadCountManager _updateSmartMailboxUnreadCountUsingSpotlight:useTotalCount:] + 1293
    4   com.apple.Mail.framework      	0x000000010d03c801 -[MFSmartMailboxUnreadCountManager setSmartMailboxes:] + 588
    5   com.apple.Mail.framework      	0x000000010cfa8b9a +[MFMailbox setSmartMailboxes:] + 184
    6   com.apple.mail                	0x000000010c542bd9 0x10c539000 + 39897
    7   com.apple.mail                	0x000000010c71e772 0x10c539000 + 1988466
    8   com.apple.mail                	0x000000010c71e73b 0x10c539000 + 1988411
    9   com.apple.mail                	0x000000010c54243d 0x10c539000 + 37949
    10  com.apple.mail                	0x000000010c53cdb6 0x10c539000 + 15798
    11  com.apple.CoreFoundation      	0x000000010f778efc __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
    12  com.apple.CoreFoundation      	0x000000010f666724 _CFXNotificationPost + 3140
    13  com.apple.Foundation          	0x000000010d5e3371 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66
    14  com.apple.AppKit              	0x000000010e24ef8b -[NSApplication _postDidFinishNotification] + 291
    15  com.apple.AppKit              	0x000000010e24ecc6 -[NSApplication _sendFinishLaunchingNotification] + 191
    16  com.apple.AppKit              	0x000000010e24bb96 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 574
    17  com.apple.AppKit              	0x000000010e24b5d5 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 244
    18  com.apple.Foundation          	0x000000010d6026c8 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 290
    19  com.apple.Foundation          	0x000000010d602539 _NSAppleEventManagerGenericHandler + 102
    20  com.apple.AE                  	0x0000000113dc50ec aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 531
    21  com.apple.AE                  	0x0000000113dc4e69 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31
    22  com.apple.AE                  	0x0000000113dc4d73 aeProcessAppleEvent + 295
    23  com.apple.HIToolbox           	0x0000000114cb2646 AEProcessAppleEvent + 56
    24  com.apple.AppKit              	0x000000010e247ac3 _DPSNextEvent + 2310
    25  com.apple.AppKit              	0x000000010e246d79 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 139
    26  com.apple.AppKit              	0x000000010e23ad53 -[NSApplication run] + 594
    27  com.apple.AppKit              	0x000000010e2266ce NSApplicationMain + 1778
    28  libdyld.dylib                 	0x000000011162d5c9 start + 1
    
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib        	0x00000001117fd2c6 kevent64 + 10
    1   libdispatch.dylib             	0x00000001115e570c _dispatch_mgr_thread + 52
    
    Thread 2:
    0   libsystem_kernel.dylib        	0x00000001117fca26 __workq_kernreturn + 10
    1   libsystem_pthread.dylib       	0x000000011192693d start_wqthread + 13
    
    Thread 3:
    0   libsystem_kernel.dylib        	0x00000001117fca26 __workq_kernreturn + 10
    1   libsystem_pthread.dylib       	0x000000011192693d start_wqthread + 13
    
    Thread 4:: Dispatch queue: com.apple.root.default-qos.overcommit
    0   libsystem_kernel.dylib        	0x00000001117f75ae mach_msg_trap + 10
    1   libsystem_kernel.dylib        	0x00000001117f675f mach_msg + 55
    2   com.apple.Metadata            	0x0000000113b2e5d5 mdsOpenAsyncQuery + 149
    3   com.apple.Metadata            	0x0000000113b2e43d ___MDQueryExecuteLocked_block_invoke + 113
    4   libdispatch.dylib             	0x00000001115e6a01 _dispatch_call_block_and_release + 12
    5   libdispatch.dylib             	0x00000001115e2fa2 _dispatch_client_callout + 8
    6   libdispatch.dylib             	0x00000001115e55ba _dispatch_root_queue_drain + 838
    7   libdispatch.dylib             	0x00000001115f08ce _dispatch_worker_thread3 + 71
    8   libsystem_pthread.dylib       	0x0000000111928b0d _pthread_wqthread + 663
    9   libsystem_pthread.dylib       	0x000000011192693d start_wqthread + 13
    
    Thread 5:
    0   libsystem_kernel.dylib        	0x00000001117fca26 __workq_kernreturn + 10
    1   libsystem_pthread.dylib       	0x000000011192693d start_wqthread + 13
    
    Thread 6:
    0   libsystem_kernel.dylib        	0x00000001117fca26 __workq_kernreturn + 10
    1   libsystem_pthread.dylib       	0x000000011192693d start_wqthread + 13
    
    Thread 7 Crashed:: Dispatch queue: NSOperationQueue 0x60800003e3a0 :: NSOperation 0x7fdc08f20d10
    0   libsystem_kernel.dylib        	0x00000001117fc37a __pthread_kill + 10
    1   libsystem_c.dylib             	0x000000011170062b abort + 129
    2   libc++abi.dylib               	0x0000000111a30a21 abort_message + 257
    3   libc++abi.dylib               	0x0000000111a589d1 default_terminate_handler() + 267
    4   libobjc.A.dylib               	0x000000010db6c50d _objc_terminate() + 103
    5   libc++abi.dylib               	0x0000000111a560a1 std::__terminate(void (*)()) + 8
    6   libc++abi.dylib               	0x0000000111a56113 std::terminate() + 51
    7   libobjc.A.dylib               	0x000000010db6c336 objc_terminate + 9
    8   libdispatch.dylib             	0x00000001115e2fb6 _dispatch_client_callout + 28
    9   libdispatch.dylib             	0x00000001115e5efd _dispatch_queue_drain + 909
    10  libdispatch.dylib             	0x00000001115e734d _dispatch_queue_invoke + 112
    11  libdispatch.dylib             	0x00000001115e5357 _dispatch_root_queue_drain + 227
    12  libdispatch.dylib             	0x00000001115f08ce _dispatch_worker_thread3 + 71
    13  libsystem_pthread.dylib       	0x0000000111928b0d _pthread_wqthread + 663
    14  libsystem_pthread.dylib       	0x000000011192693d start_wqthread + 13
    
    Thread 8:
    0   libsystem_kernel.dylib        	0x00000001117fca26 __workq_kernreturn + 10
    1   libsystem_pthread.dylib       	0x000000011192693d start_wqthread + 13
    
    Thread 9:
    0   libsystem_kernel.dylib        	0x00000001117fca26 __workq_kernreturn + 10
    1   libsystem_pthread.dylib       	0x000000011192693d start_wqthread + 13
    
    Thread 7 crashed with X86 Thread State (64-bit):
      rax: 0x0000000000000000  rbx: 0x0000000000000006  rcx: 0x00000001224af7b8  rdx: 0x0000000000000000
      rdi: 0x0000000000006d03  rsi: 0x0000000000000006  rbp: 0x00000001224af7e0  rsp: 0x00000001224af7b8
       r8: 0x0000000000000000   r9: 0x000000011172aea0  r10: 0x000000000c000000  r11: 0x0000000000000206
      r12: 0x00000001224af940  r13: 0x000061000026fbc0  r14: 0x00000001224b0000  r15: 0x00000001224af820
      rip: 0x00000001117fc37a  rfl: 0x0000000000000206  cr2: 0x0000000113b63040
      
    Logical CPU:     0
    Error Code:      0x02000148
    Trap Number:     133
    
     
  4. JohnDoe98 macrumors 68020

    Joined:
    May 1, 2009
    #4
    You are not alone, I have the same problem. When I first installed Yosemite, it warned me that there would be compatibility problems with non iOS 8 devices and prior versions of OS X. My guess is that's the cause since I only installed the DP on 1 computer.

    You can get Mail to open up by holding shift before launching, but it won't take long before it crashes again.
     
  5. northernbaldy macrumors 6502a

    northernbaldy

    Joined:
    Jan 13, 2010
    Location:
    the north, UK
  6. northernbaldy macrumors 6502a

    northernbaldy

    Joined:
    Jan 13, 2010
    Location:
    the north, UK
    #6
    The latest OTA update seems to have fixed it for me
     
  7. kavi thread starter macrumors member

    kavi

    Joined:
    Oct 17, 2007
    #7
    The latest update didn't fix it for me... I guess then I'm out of luck until Apple releases an update that fixes it then eh?
     
  8. jzane macrumors newbie

    Joined:
    Oct 18, 2014
    #8
    I was able to fix mine by deleting the Envelope Index file under /Library/Mail/V2/MailData folder.
     

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