Can't open PDF files on Firefox

Discussion in 'Mac Basics and Help' started by geno59, Jan 6, 2009.

  1. geno59 macrumors newbie

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    Jan 3, 2009
    #1
    I'm unable to open PDF files through Firefox but I can through Safari. Any suggestions on how to fix this problem?
    Thanks!
     
  2. redwarrior macrumors 603

    redwarrior

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    #2
    Have you been able to do it before now?

    There is a plugin for Firefox.

    Edit: look here

    tell me if this helps
     
  3. geno59 thread starter macrumors newbie

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    Jan 3, 2009
    #3
    I just downloaded that but I'm still unable to download them. This message pops up -could not be opened, because an unknown error occurred.
    Thanks for your help.
     
  4. MacDawg macrumors P6

    MacDawg

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    #4
    Is your Firefox up to date?

    Woof, Woof - Dawg [​IMG]
     
  5. geno59 thread starter macrumors newbie

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  6. redwarrior macrumors 603

    redwarrior

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    #6
    Go somewhere and try another PDF, just to be sure, ok?
     
  7. MacDawg macrumors P6

    MacDawg

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    #7
    What file are you trying to view?
    Is it online?
    Perhaps we can try it and see if it works

    Woof, Woof - Dawg [​IMG]
     
  8. geno59 thread starter macrumors newbie

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    #8
    Any suggestion on where I can find one to download? Sorry for my lack of computer knowledge. Thanks again for all the help.
     
  9. geno59 thread starter macrumors newbie

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    Jan 3, 2009
    #9
    It is a annuity file through my E-mail. I've had my Mac for about a year and have always had problem downloading files with it. Thanks for the help Dawg!
     
  10. redwarrior macrumors 603

    redwarrior

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    #10
    First things first -
    Send the link to what you are trying to display, that will make it easier.
    (MacDawg is wise)
     
  11. MacDawg macrumors P6

    MacDawg

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    #11
    If it is your annuity, we don't need to see it ;)

    Try some of the manuals on this page and see what happens

    Do they send you a link in your email?

    Woof, Woof - Dawg [​IMG]
     
  12. redwarrior macrumors 603

    redwarrior

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    #12
    There are several files that I access that insist on downloading to my desktop or documents before being viewed; they all don't simply "show up." So I guess it depends on what you are viewing too.:rolleyes:
     
  13. geno59 thread starter macrumors newbie

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    #13
    I was able to download those manuals with no problem. It appears the problem is with secure documents through my E-Mail. Does this make any sense?
     
  14. geno59 thread starter macrumors newbie

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    Jan 3, 2009
    #14
    I remember a similar incident where I had problems downloading airline ticket info through an E-Mail. Perhaps this is more of an E-Mail issue I'm having. I'm not sure.
     
  15. MacDawg macrumors P6

    MacDawg

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    #15
    What email client are you using?

    Woof, Woof - Dawg [​IMG]
     
  16. geno59 thread starter macrumors newbie

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    #16
    It was a link through my E-Mail that took me to the site. After logging in, I tried to download a monthly statement through a link and it wouldn't allow me to due to an error. Hope this helps.
     
  17. geno59 thread starter macrumors newbie

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    #17
    At&t Pop3
     
  18. MacDawg macrumors P6

    MacDawg

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    #18
    Wouldn't be an email problem then
    And you tried it with another browser... like Safari... and it worked?

    Woof, Woof - Dawg [​IMG]
     
  19. geno59 thread starter macrumors newbie

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    #19
    I remember having some problems downloading things on Firefox then trying it on Safari and it would work. Wish I could remember exactly what it was I was trying to download. I will save the link next time it happens. The most recent problem is through the link in my E-Mail but the link took me directly to the site Lincoln financial group-where I logged in but was unable to download my statement. I'll paste here what the error says.
     
  20. MacDawg macrumors P6

    MacDawg

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    #20
    When you go to the website, copy the url in the address line and paste it into Safari... then log in with Safari and try to download the .pdf

    Just need to verify you are having a problem with Firefox only

    Woof, Woof - Dawg [​IMG]
     
  21. geno59 thread starter macrumors newbie

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    #21
    I just opened Firefox preferences and went under the applications file. Under that file, I located PDF files and to the right of that (actions) it read, Use preview (default). Could this be a part of the problem?
     
  22. geno59 thread starter macrumors newbie

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    #22
    I just fixed the problem. I went under tools and there was a drop down box for PDF download options. I checked Use PDF plugin when opening PDF files and that seemed to have fixed the problem. I do appreciate all the help and understanding in helping me sort through this mess. Thanks!
     
  23. MacDawg macrumors P6

    MacDawg

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    #23
    Great!
    Sorry I wasn't much help at all, but glad you got the issue fixed!

    Woof, Woof - Dawg [​IMG]
     
  24. geno59 thread starter macrumors newbie

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    #24
    Well Dawg, I do have another weird issue perhaps you can help me with. If I open up youtube and try to play a video (song) a message comes up saying I either have Javascript turned off or I don't have an updated version of Adobe. However, if I go through Safari, I can hear songs through youtube with no problem. I must have messed up a setting somewhere recently as I hadn't encountered this problem through Firefox before.
     
  25. MacDawg macrumors P6

    MacDawg

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    #25
    Check Preferences -> Content
    Do you have Java and Java Script enabled?

    Woof, Woof - Dawg [​IMG]
     

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