Can't print from Word (Office:Mac 2008)

Discussion in 'Mac Apps and Mac App Store' started by lambing, Jun 3, 2008.

  1. lambing macrumors newbie

    Mar 26, 2007
    When trying to print from Word to our Ricoh 4500, I can chose the "user Code" check box, but can't fill in the user code box.

    Anyone else have this problem or know of a solution?
  2. chscag macrumors 68030


    Feb 17, 2008
    Fort Worth, Texas
    Do you have the latest driver for OS X for your Ricoh 4500? There's one dated April 2008 on their website for OS X 10.5.X and posted as "new". Suggest you download and install it. Then try again.

  3. suzuru macrumors newbie

    Jun 10, 2008
    Did you enter User ID and choose "Locked Print" from Job Type? If so then User Code is still grayout, I suspect the device is authenticated (e.g. Windows or LDAP Authentication). When you touch the screen on MP4500, it asks you to enter user/pw? This means your device is authenticated.

    If authentication is off, User Code should be available.

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