Can't print from Word (Office:Mac 2008)

Discussion in 'Mac Apps and Mac App Store' started by lambing, Jun 3, 2008.

  1. lambing macrumors newbie

    Joined:
    Mar 26, 2007
    #1
    When trying to print from Word to our Ricoh 4500, I can chose the "user Code" check box, but can't fill in the user code box.

    Anyone else have this problem or know of a solution?
     
  2. chscag macrumors 65816

    Joined:
    Feb 17, 2008
    Location:
    Fort Worth, Texas
    #2
    Do you have the latest driver for OS X for your Ricoh 4500? There's one dated April 2008 on their website for OS X 10.5.X and posted as "new". Suggest you download and install it. Then try again.

    Regards.
     
  3. suzuru macrumors newbie

    Joined:
    Jun 10, 2008
    #3
    Did you enter User ID and choose "Locked Print" from Job Type? If so then User Code is still grayout, I suspect the device is authenticated (e.g. Windows or LDAP Authentication). When you touch the screen on MP4500, it asks you to enter user/pw? This means your device is authenticated.

    If authentication is off, User Code should be available.
     

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