Can't re-enroll

Discussion in 'OS X El Capitan (10.11)' started by Tamagotchi, Jun 8, 2015.

  1. Tamagotchi macrumors 6502

    Tamagotchi

    Joined:
    Jun 13, 2013
    #1
    My developer license expired yesterday.

    Trying to re-enroll now.

    When I get to the contact information menu, agree to the terms and press continue the forms just refresh and I can't proceed to the next menu.

    Any suggestions?
     
  2. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #2
    Is there a contact link at developer.apple.com? My recommendation is to reach out to them.
     
  3. Tamagotchi thread starter macrumors 6502

    Tamagotchi

    Joined:
    Jun 13, 2013
    #3
    Yep, I think I'll go for this.

    Many thanks.
     
  4. maxsquared macrumors regular

    Joined:
    Jun 27, 2009
    #4
    I am having the exact same problem, let me know how it goes with you
     
  5. nsimpson94 macrumors regular

    Joined:
    Sep 20, 2012
    Location:
    United Kingdom
    #5
    Same issue here. Total pain. Made a new account and they've charged me £79 instead of the advertised £60, and it just says "You still need to purchase..."

    Let me know how it goes, hopefully they'll fix it soon...
     
  6. Tamagotchi thread starter macrumors 6502

    Tamagotchi

    Joined:
    Jun 13, 2013
    #6
    I sent Apple an email.

    However, I imagine they are aware of the problem and will fix it soon.
     
  7. Tamagotchi thread starter macrumors 6502

    Tamagotchi

    Joined:
    Jun 13, 2013
    #7
    Anyone had any luck with this?

    I gave developer support a call. They could only ask me to outline the steps I take on an email...
     
  8. Superhai macrumors 6502

    Superhai

    Joined:
    Apr 21, 2010
    #8
    I had similar issue some years ago, they couldn't even find record of my CC being charged. Only after a few weeks were they able to issue a refund, however they could reset the account fairly quickly. Your problem might be something else however.
     
  9. nsimpson94 macrumors regular

    Joined:
    Sep 20, 2012
    Location:
    United Kingdom
    #9
    Same reply I got... Pretty disappointing. Especially since I made a new account and have been charged, and even that isn't working. Luckily I don't have any apps that need catering for atm.
     
  10. Tamagotchi thread starter macrumors 6502

    Tamagotchi

    Joined:
    Jun 13, 2013
    #10
    Same here. No apps that need urgent attention (Normally I use a different account with some partners, those are working fine).

    I just got a follow up email from a senior advisor. The issue has been escalated to the technical team.
     
  11. nsimpson94 macrumors regular

    Joined:
    Sep 20, 2012
    Location:
    United Kingdom
    #11
    Called Apple Developer Support during my lunch break and the lady was incredibly helpful. Sorted out the overcharged issue and gave me a link and a code to activate the Developer account. Hope you get sorted soon too!
     

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