Can't 'Reply' in mail

alanrocks

macrumors regular
Original poster
Nov 15, 2011
164
2
United Kingdom
Hi All,

I had just updated to the newest version of Yosemite Beta (Version 3) and now I can't seem to reply to emails. The button clicks but the box to reply doesn't pop-up.

Has anyone had this problem before or could it be to do with the Yosemite update?

Thanks in advance...
 

Bruno09

macrumors 68020
Aug 24, 2013
2,202
146
Far from here
Hi,

triple click the line below to select it, right click / Services / Reveal in Finder :

~/Library/Preferences/com.apple.mail.plist

Now go to the Finder, you will have a new window open with the file in it.
 

bd4100

macrumors newbie
Sep 16, 2014
4
0
no file found

Hi Bruno - I do not have that plist file... any suggestion?

Screen Shot 2014-09-16 at 10.40.23 AM.png

Hi,

triple click the line below to select it, right click / Services / Reveal in Finder :

~/Library/Preferences/com.apple.mail.plist

Now go to the Finder, you will have a new window open with the file in it.
 

Weaselboy

Moderator
Staff member
Jan 23, 2005
29,132
8,805
California
Hi Bruno - I do not have that plist file... any suggestion?

View attachment 492060
You are in the wrong folder. You are in the main system library folder and you want to be in the Users library folder.

Click your Desktop then click the Go menu then Go to Folder then paste this in and enter and that will get you where you want to be.

Code:
~/Library/Preferences/
Anytime you see that tilde ~ it is short for your personal users folder.

So ~/Library is the same as /Users/yourusername/Library.

Do the same Go to Folder deal and paste in ~/Documents and it will take you to your personal documents folder for example.
 

Bruno09

macrumors 68020
Aug 24, 2013
2,202
146
Far from here
Why not use what I suggested... ? :confused:

Triple click the line below to select it, right click / Services / Reveal in Finder :

~/Library/Preferences/com.apple.mail.plist

Now go to the Finder, you will have a new window open with the file in it.
 

bd4100

macrumors newbie
Sep 16, 2014
4
0
You are in the wrong folder. You are in the main system library folder and you want to be in the Users library folder.

Click your Desktop then click the Go menu then Go to Folder then paste this in and enter and that will get you where you want to be.

Code:
~/Library/Preferences/
Anytime you see that tilde ~ it is short for your personal users folder.

So ~/Library is the same as /Users/yourusername/Library.

Do the same Go to Folder deal and paste in ~/Documents and it will take you to your personal documents folder for example.
Thanks W - looks like that must be a hidden folder? but got there using your method.

Here is what files i found

Screen Shot 2014-09-16 at 11.02.12 AM.png
 

bd4100

macrumors newbie
Sep 16, 2014
4
0
Why not use what I suggested... ? :confused:

Triple click the line below to select it, right click / Services / Reveal in Finder :

~/Library/Preferences/com.apple.mail.plist

Now go to the Finder, you will have a new window open with the file in it.
thanks bruno - I tried but it did not take me there ?? maybe because I don't have the exact file name?

Screen Shot 2014-09-16 at 11.02.12 AM.png

the bbq one looks suspicious
 

Bruno09

macrumors 68020
Aug 24, 2013
2,202
146
Far from here
I tried but it did not take me there ?? maybe because I don't have the exact file name?
Yes you are correct.

The user's Library is hidden by default, you can manually access this way :

(courtesy Weaselboy :) )

"Click your Desktop then click the Go menu then Go to Folder then paste this in and enter and that will get you where you want to be.

Code:
~/Library"


Or Finder / menu bar / "Go" menu + press the Alt key to reveal the Library.

You can delete these 3 files :



Quit Mail, delete the 3 files, restart the computer (important).


For info, there is another mail.plist file in another location.

We will see later, should you need it.
 

bd4100

macrumors newbie
Sep 16, 2014
4
0
Yes you are correct.

The user's Library is hidden by default, you can manually access this way :

(courtesy Weaselboy :) )

"Click your Desktop then click the Go menu then Go to Folder then paste this in and enter and that will get you where you want to be.

Code:
~/Library"


Or Finder / menu bar / "Go" menu + press the Alt key to reveal the Library.

You can delete these 3 files :

[url=http://fotoforum.fr/photos/2014/09/16.1.png]Image[/url]

Quit Mail, delete the 3 files, restart the computer (important).


For info, there is another mail.plist file in another location.

We will see later, should you need it.
Thanks Again - I was thinking i should get rid of all three - thanks for confirming!
 

bigalow

macrumors member
Feb 16, 2012
72
2
Why not use what I suggested... ? :confused:

Triple click the line below to select it, right click / Services / Reveal in Finder :

~/Library/Preferences/com.apple.mail.plist

Now go to the Finder, you will have a new window open with the file in it.
Thank you everyone! I was beginning to get frustrated with this exact email reply issue. The above process + restart resolved all my issues.
 

matthewadams

macrumors regular
Dec 6, 2012
213
34
Someone else pointed out that it's isuses with the Signatures... removing the signature or setting it to "None" fixed the issue.
(There is an exception thrown into Console by mail every time you hit reply,..)
 

bigalow

macrumors member
Feb 16, 2012
72
2
Someone else pointed out that it's isuses with the Signatures... removing the signature or setting it to "None" fixed the issue.
(There is an exception thrown into Console by mail every time you hit reply,..)
thought it was fixed then restarted my machine. after restart the problems were back. removing my signatures resolved the issue. thanks for the post
 

boodo

macrumors newbie
Sep 16, 2014
8
0
Thanks

I've been grappling with that problem all day, and this fixed it. Enormously helpful. Thank you.
 

boodo

macrumors newbie
Sep 16, 2014
8
0
But ...

... as soon as I tried to add a new signature, the problem returned and I had to delete the files all over again.

*sigh*
 

alanrocks

macrumors regular
Original poster
Nov 15, 2011
164
2
United Kingdom
The only mail file I have in the preferences is com.apple.mail-shared.plist. I will try the signature trick now though, thanks!
 

bildungsroman

macrumors newbie
Nov 3, 2010
9
0
Poland
Same problem, but no plist

I'm having the same problem, though it seems to be only when I try to reply from an email address that has an image in the signature. It's really annoying since I have multiple work emails with different signatures that I need, and I don't want to have to delete them and paste them in manually each time.

I tried to delete my plist file, but it's not there for some reason:



(yes, I'm in my user library).

Help?
 

evophoto

macrumors newbie
Sep 17, 2014
15
0
Same problem... fixed

I was having the same issue. I tried deleting my plist to no avail.

I had success after deleting my signature and adding it back. All works as should now for me.

Thanks,