can't reset password

Discussion in 'Mac Apps and Mac App Store' started by keepingup, Sep 2, 2012.

  1. keepingup macrumors member

    Jan 14, 2011
    For some unknown reason, Apple blocked my password and asked me to reset. I have had this password for ten years. I opted for an email, which was never sent or received. so I tried to answer the security questions and can't remember what my first concert was. I kept on trying to get alternate security questions to no avail. Next, I was blocked from trying for eight hours. I wrote for help and got an immediate pat reply from "Rakesh". He said wait eight hours and try again. I tried again, same zilch results. My whole family uses this account on a dozen or more apple devices. I can't find a phone number for itunes account support help. any and all suggestions would be appreciated. Thank you.

    Sigh, how I miss the old cool Apple that cared about loyal customers.
  2. danelfin macrumors newbie

    Aug 18, 2011
    maybe there are some secutity problems, some people try to access your account, and then apple block you.

    try to connect your local apple store to get some advice, or write email to explan your situation.

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