Can't restore backup with GM

[Hollowman]

Hi Guys

I'm running iTunes 11.1 and have been doing so for a month now, installed the iOS 7 GM last night all fine, but the box to restore from backup is greyed out, even though I backed up before installing the GM.

I am using iTunes 11.1 Beta 1 if that makes any difference? Really bummed because I'm worried I have lost my recent holiday photos

 

[bigkaw88]

RE: Can't restore Backup with GM

I am having this same issue i have Gold Master ios7 on iphone5 and itunes 11.1 beta2. i see my files for my backup of my iphone 5 in the MobileSync folder but itunes does not see any of my old backups and the Restore backup button is grayed out.

 

[alecava]

Hi,
I also got the same problem, my solution was to go back to beta6, restore my backup using another mac (I copied the backup folder) then I upgraded (yes, upgraded) to the GM.

I needed another mac because for some unknown reason my backups remained invisible also after going back to the previous version of itunes

 

[TriJetHero]

Try itunes 11.1 beta 2

 

[bigkaw88]

Re

i am using Beta2 and its not working

 

[bigkaw88]

Fix!!!!

This solved my problem!!!!!!

1. make sure the iTunes is running in 64bit mode
Close iTunes, Right clicking the iTunes application icon in the application folder, select Info, and uncheck/deselect the "Open in 32-bit mode".

2. open up the iTunes

3. If there is an alert window pop up, like this one, and telling you that there are several plug-ins cannot running on 64bit mode, go /Library/iTunes/iTunes Plug-ins/ and ~/Library/iTunes/iTunes Plug-ins/ , delete those unsupport plug-ins

4. re-open the iTunes

Now it should be able to backup your iOS device correctly.