Can't restore backup with GM

Discussion in 'iOS 7' started by Hollowman, Sep 11, 2013.

  1. Hollowman macrumors newbie

    Joined:
    May 27, 2013
    #1
    Hi Guys

    I'm running iTunes 11.1 and have been doing so for a month now, installed the iOS 7 GM last night all fine, but the box to restore from backup is greyed out, even though I backed up before installing the GM.

    I am using iTunes 11.1 Beta 1 if that makes any difference? Really bummed because I'm worried I have lost my recent holiday photos :(:(
     
  2. bigkaw88 macrumors newbie

    Joined:
    Sep 15, 2013
    #2
    RE: Can't restore Backup with GM

    I am having this same issue i have Gold Master ios7 on iphone5 and itunes 11.1 beta2. i see my files for my backup of my iphone 5 in the MobileSync folder but itunes does not see any of my old backups and the Restore backup button is grayed out.
     

    Attached Files:

  3. alecava macrumors newbie

    Joined:
    Aug 29, 2013
    #3
    Hi,
    I also got the same problem, my solution was to go back to beta6, restore my backup using another mac (I copied the backup folder) then I upgraded (yes, upgraded) to the GM.

    I needed another mac because for some unknown reason my backups remained invisible also after going back to the previous version of itunes :mad:
     
  4. TriJetHero macrumors 601

    TriJetHero

    Joined:
    Oct 13, 2010
    Location:
    World
  5. bigkaw88 macrumors newbie

    Joined:
    Sep 15, 2013
  6. bigkaw88 macrumors newbie

    Joined:
    Sep 15, 2013
    #6
    Fix!!!!

    This solved my problem!!!!!!

    1. make sure the iTunes is running in 64bit mode
    Close iTunes, Right clicking the iTunes application icon in the application folder, select Info, and uncheck/deselect the "Open in 32-bit mode".

    2. open up the iTunes

    3. If there is an alert window pop up, like this one, and telling you that there are several plug-ins cannot running on 64bit mode, go /Library/iTunes/iTunes Plug-ins/ and ~/Library/iTunes/iTunes Plug-ins/ , delete those unsupport plug-ins

    4. re-open the iTunes

    Now it should be able to backup your iOS device correctly.
     

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