Can't see apps or home screens in iTunes

Discussion in 'iPhone Tips, Help and Troubleshooting' started by raab, Sep 24, 2015.

  1. raab macrumors member

    Joined:
    Jul 23, 2010
    #1
    Hi there,

    I just got an iPhone 6S Plus, it's my first iPhone since the 3GS so I'm dusting the cobwebs. I briefly had an iPad and within iTunes I could see the apps and home screens and drag apps around the home screen etc to make changes there.

    For some reason I can't see this and it just shows an empty list and a spinning thing.

    I've tried a factory reset and two different computers running the latest iTunes, OS X and Windows. Tried "Transferring purchases from "shinji"" to no effect either.

    This is all I get:
    [​IMG]

    Thoughts?
     
  2. raab thread starter macrumors member

    Joined:
    Jul 23, 2010
    #2
    For anyone interested, opened a support call, appears to be a known issue
    [​IMG]
     

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