Can't send emails

Discussion in 'Mac Basics and Help' started by Madwitch, Mar 14, 2016.

  1. Madwitch macrumors newbie

    Madwitch

    Joined:
    Feb 4, 2013
    Location:
    North Yorkshire, UK
    #1
    Anyone help? Just transferred over to Virgin from Plusnet and have a new Virgin router. Now can't send some emails. I can send gmx.com emails OK but I have an email address hosted by Servage1 and another hosted by powerpanel and can't send either of these. Anyone got an idiot's guide to sorting this out - pretty please? Macbook Air running 10.10.5 TIA
     
  2. ApfelKuchen macrumors 68030

    Joined:
    Aug 28, 2012
    Location:
    Between the coasts
    #2
    Start by running Connection Doctor from the Window drop-down menu.
     
  3. Fishrrman macrumors G4

    Fishrrman

    Joined:
    Feb 20, 2009
    #3
    I'd suggest downloading and setting up a second mail client, such as Thunderbird, to use temporarily.

    This way, you may be able to at least send/receive while you work out the problems with Apple's Mail.app.

    I've run into similar problems (with Mail.app) now and then.
    I could get T-bird to work, when Mail wouldn't...
     
  4. ApfelKuchen macrumors 68030

    Joined:
    Aug 28, 2012
    Location:
    Between the coasts
    #4
    Brilliant. The problem may have happened when the person changed to a new router. What if the router is blocking the SMTP ports used by Servage1 and powerpanel? If it is, you could try to configure a half-dozen different mail clients and get the same bad result.

    This is like changing your shoes because there's a pebble in your shoe. Take off the shoe, remove the freaking pebble, and put the shoe back on. Fix the problem, don't avoid it. Analyze the situation, don't just throw stuff against the wall to see what sticks.

    Oh, and my bad in my first response... here's a primer: https://support.apple.com/HT204075
     
  5. Fishrrman macrumors G4

    Fishrrman

    Joined:
    Feb 20, 2009
    #5
    Apfe wrote:
    "If it is, you could try to configure a half-dozen different mail clients and get the same bad result."

    I advised trying that because through personal experience, I have found setting up an "alternate" mail client (such as Thunderbird) to actually -work-, at a point in time when I couldn't get Mail.app to work.

    I've always found Mail.app's setup panes to be difficult to get synch'ed, because they don't present the spots where user info must be entered in an easy-to-follow pattern.

    On the other hand, once when I was having trouble with Mail, Thunderbird "came right up", and allowed me to send/receive mail (to the same ISP) when Mail.app would not.

    Some of this might have been attributable to my own error, but again, Mail.app can be a bear to get working, especially if the user wants a POP3 connection.
     
  6. ApfelKuchen macrumors 68030

    Joined:
    Aug 28, 2012
    Location:
    Between the coasts
    #6
    Of course, it's completely possible that some settings in Mail are hosed, and that it could be easier to setup Thunderbird than to fix Mail.

    Part of my problem is that installing Thunderbird is a stopgap - Mail still needs to be fixed (or abandoned altogether). Installing/configuring another mail app probably isn't a necessary "emergency" step - those accounts can probably be access by a web browser-based login, in far fewer steps.

    My focus is on fixing the problem. The OP asked how to fix Mail.

    As a matter of principle, I'm not big on "one size fits all"/"this one worked for me" suggestions. These often do not work in complex systems, as there are so many potential causes. Maybe the shotgun/try this approach works. If it doesn't, you're back to square one, rather than working your way through a logical troubleshooting tree.

    "Cannot send mail" (on any computer or OS) is nearly as common a symptom as fever is for a sick human being - nearly every illness known to medicine seems to cause a fever. "OK, you have a fever. What else? Headache? Stomach ache? Rash? What did you have to eat today..." In this case, we know that the problem began after configuring a new mail account and installing a new router. We know it works correctly for the newly-configured account. Is it reasonable to assume, "Must be an Apple bug," and skip over the other evidence?

    Yeah, you could use "install Thunderbird" as a troubleshooting tool. If it doesn't work in both Mail and Thunderbird, we look for something common to both (like the router). If it works in Thunderbird but not Mail, we can focus on fixing mail (back to square one). But it's not the first thing I'd do. I'd run Connection Doctor. I'd check the SMTP Server settings. And I'd look at that new router. I already have symptoms pointing in those directions.

    In the meantime, you said, "if the user wants a POP3 connection" - POP3 is for receiving email, not sending. The OP did not mention a problem receiving, only sending. Follow the evidence.
     
  7. Madwitch thread starter macrumors newbie

    Madwitch

    Joined:
    Feb 4, 2013
    Location:
    North Yorkshire, UK
    #7
    Thanks all for your replies. Finally managed to sort it by signing up to Smtp2go - which has worked a treat and was free.
     

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