Can't set up new iPhone?

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Kaitlyn2004, Nov 15, 2009.

  1. Kaitlyn2004 macrumors member

    Aug 17, 2008
    So I got a replacement iPhone today from Apple and when I plug it into my iTunes it displays the "Set up your iPhone" screen. I have the option to sync contacts and apps... I've tried a combination of checking/unchecking these options.

    When I press "Done", it seems to just freeze. My iPhone does not display sync in progress and iTunes just hangs. Eventually I remove the cable from iPhone then iTunes displays a message that it cannot read/write from the disk or something.

    Using iPhone 3GS with iTunes 9.0.2 on Windows 7 x64.

    Any ideas?
  2. Moi un Mouton macrumors 68000

    Mar 18, 2008
    Bracknell UK
    Can you try it on a different PC?

    There are definitely problems with iTunes and Windows x64 versions, it's to do with incompatibilities on the chipset and the usb drivers from what I have read. Reported often for both Vista and W7.

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