Can't sign in to Messages and Facetime

[bbfc]

Hi.

I bought a refurbished 13" MacBook Pro Late 2013. I've installed Mojave, but for whatever reason I cannot sign in to Messages or FaceTime (I've tried every troubleshooting step I can find). On my old MacBook Pro I can still sign out and back in without issue.

Anyone know what I can do to solve this?

 

[chscag]

Did you wipe the machine clean and then install Mojave, or did you install Mojave over the top of what was on the machine when you purchased it? A clean install is always best if you haven't already done so.

 

[bbfc]

When I first switched the MBP on I set-up High Sierra (it was already installed, just needed setting up), and then upgraded to Mojave. I have since installed a clean version of Mojave and Catalina and still can't sign in.

 

[theapplehead]

When I first switched the MBP on I set-up High Sierra (it was already installed, just needed setting up), and then upgraded to Mojave. I have since installed a clean version of Mojave and Catalina and still can't sign in.

What kind of error message are you getting?

 

[bbfc]

What kind of error message are you getting?

On the main Messages login screen it just doesn't so anything when I press Next.

If I go to Preferences, and try and sign in there I get the following error message.

Edit: It works. I connected my MBP to my phone and used its personal hotspot, and tried signing in again and now works.

 

[theapplehead]

On the main Messages login screen it just doesn't so anything when I press Next.

If I go to Preferences, and try and sign in there I get the following error message.

Edit: It works. I connected my MBP to my phone and used its personal hotspot, and tried signing in again and now works.

Great! Glad you figured it out!