Can't sign in to Messenger 8

[Ed4132]

Hi

I install Office 2011 without any problem but when I try to connect to Messenger a massage appear " Sign in to Microsoft Messenger failed because the service is not available or you may not be connected to the Internet" I am connected to the Internet so the problem is with the software or something block the software to run, can anybody help me with this problem

Thanks

 

[iThinkergoiMac]

Make an exception in your firewall if it's turned on. Otherwise, the issue is with the product and I'm not sure how to help.

 

[zogfield999]

This worked for me:

open a new finder window, choose your user folder under 'places', go to the 'libary' folder, then 'preferences', then there should be a 'Microsoft' folder with a file called Microsoft Messenger User Cache.plist inside. Delete the folder, restart Messenger and it should work.