Can't sign in to Messenger 8

Discussion in 'macOS' started by Ed4132, Oct 26, 2010.

  1. Ed4132 macrumors regular

    Joined:
    Mar 22, 2009
    Location:
    Honduras
    #1
    Hi

    I install Office 2011 without any problem but when I try to connect to Messenger a massage appear " Sign in to Microsoft Messenger failed because the service is not available or you may not be connected to the Internet" I am connected to the Internet so the problem is with the software or something block the software to run, can anybody help me with this problem

    Thanks
     
  2. iThinkergoiMac macrumors 68030

    Joined:
    Jan 20, 2010
    Location:
    Terra
    #2
    Make an exception in your firewall if it's turned on. Otherwise, the issue is with the product and I'm not sure how to help.
     
  3. zogfield999 macrumors newbie

    Joined:
    Dec 11, 2010
    #3
    This worked for me:

    open a new finder window, choose your user folder under 'places', go to the 'libary' folder, then 'preferences', then there should be a 'Microsoft' folder with a file called Microsoft Messenger User Cache.plist inside. Delete the folder, restart Messenger and it should work.
     

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