Can't sync iPhone 5s

Discussion in 'iPhone Tips, Help and Troubleshooting' started by OwenNorton, Dec 25, 2014.

  1. OwenNorton macrumors newbie

    Joined:
    Jul 22, 2014
    #1
    When I go to sync my 5s on my Mac, iTunes recognises it, but I cant click on the phone and it is greyed out. Any help?!
     
  2. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #2
    You got the latest itunes installed?
    Is it synced with another itunes library?
     
  3. OwenNorton thread starter macrumors newbie

    Joined:
    Jul 22, 2014
    #3
    Running iTunes 12.0.1
     
  4. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #4
    Your iphone is not passcode locked or icloud locked correct?
    You didn't sync it with another library either?
     
  5. rigormortis, Dec 25, 2014
    Last edited: Dec 25, 2014

    rigormortis macrumors 68000

    rigormortis

    Joined:
    Jun 11, 2009
    #5
    besides being synced with another library...
    the only thing i can think of is to erase itunes, erase mobile device helper, erase the lockdown folder. and reinstall. do not erase your tunes library.


    take it to the genius.

    the only thing that matches this problem the OP ( edit : that i heard of ) is having is Snow Leopard and iTunes 11.4 , it had a bug and it wouldn't work on 32 bit machines, but the OP saying he is running 12.01 disproves this.

    so i am stuck
    i don't know how to help you , call applecare
    tell them i want an exemption , i recently installed IOS 8 and they won't charge you $29 for the call

    if you go to support.apple.com
    and tell them you want to contact apple support.
    there is an option there to send them iOS diagnostics.
    they will send you a text message so you can submit an extended test

    that might show something relevant.
    they will give you a case # to give to the applecare person, using GSX

    they can also access your screen on your mac ( with permission of course ) so help you troubleshoot.

    this is all potentially FREE because of your iOS 8 exemption, heh

    another weird thing i found out recently is that if you activate a USED iPhone off of eBay
    you get 90 days of free technical support., but of course you don't get service/repairs
     
  6. OwenNorton thread starter macrumors newbie

    Joined:
    Jul 22, 2014
    #6
    I don't sync with any other libraries.

    Forgot to mention, the iPhone is jailbroken but I only jailbroke it for the Applocker tweak where you can use touch ID to lock certain apps (for security measures)

    ----------

    I disabled all passcodes and disabled Find my iPhone, yet same problem.

    Rebooted both devices too.
     
  7. rigormortis macrumors 68000

    rigormortis

    Joined:
    Jun 11, 2009
    #7
    remove your jailbreak, heh

    reasons why sync is greyed out
    itunes and iPhone not on same apple id
    bad usb port
    jailbroken iPhone <-- maybe
    phone locked and itunes does not know how to unlock it
    lack of 64 bit drivers ( snow leopard 11.4 bug)
    corrupt locker directory
    mobile device helper needs to be reinstalled
    iTunes needs to be reinstalled. perhaps a deep removal
    itunes library might need to be rebuilt
    dirt to lint in lighting port
    bad cable
    bad backup directories
     

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