Can't sync iTunes 11.4 with iOS 7.1.2?

Discussion in 'iOS 7' started by Mfnd, Sep 21, 2014.

  1. Mfnd macrumors member

    Joined:
    Sep 11, 2011
    #1
    Hi, not sure if there is already a thread on this but I have tried a search.

    I have just upgraded my iTunes to 11.4 and now neither my iPad Air or iphone 5 (both on iOS 7.1.2) will sync.

    They both appear in iTunes and I can access the tabs and check/uncheck music ect but the sync button is greyed out. I have tried the back up button and making a change then hitting 'apply' but both start to sync then stop after about a 2 seconds with no error message.

    The usage bar at the bottom just shows everything on my devices in the yello 'other' category.

    I have downloaded the ios8 update for both devices but neither will run as I just get an error saying that iTunes cannot back up the device after the software has been extracted and it then stops.

    Any help would be appreciated, I can't understand why I can no longer sync either device.

    Many thanks.
     
  2. lelisa13p macrumors 68000

    lelisa13p

    Joined:
    Mar 6, 2009
    Location:
    Atlanta, GA USA
    #2
    Did you close iTunes and restart the computer?

    My 3 iOS 7.1.2 devices are syncing fine. So is one iOS 8 iPhone.
     
  3. Mfnd thread starter macrumors member

    Joined:
    Sep 11, 2011
    #3
    I did try restarting etc. However after a bit of googling it appears that the new iTunes (and so now iphone 6) isn't supported by older machines-I have a 1st gen MBP.

    Not sure if this is ok but not great if it is as I can't justify the best part of £1000 for a new machine and in all other ways my MBP is working perfectly.

    I have moved my iTunes account to my wife's desktop (a more recent iMac) and all works fine. Just a pain not being able to sync my phone or upgrade to an iPhone 6 with my own laptop.
     
  4. lelisa13p macrumors 68000

    lelisa13p

    Joined:
    Mar 6, 2009
    Location:
    Atlanta, GA USA
    #4
    Agreed about it being a bummer when software outpaces hardware. I have been in that position many times, as I am one who tends to drive the old thing until the wheels fall off.

    I'm glad that you have a workaround.
     

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