Can't Unlock iPhone 7 Plus When on a Phone Call

Discussion in 'iPhone' started by Gathomblipoob, Jan 12, 2017.

  1. Gathomblipoob macrumors 601

    Gathomblipoob

    Joined:
    Mar 18, 2009
    #1
    I have an iPhone 7 Plus running on iOS 10.2. I'm having great difficulty unlocking my phone when on a phone call. I can't get the screen to come on at all using the home button, and pressing the power button to do the same thing takes at least a dozen tries until the screen comes on.



    I've tried restoring as a new phone (no backup) and get the same results. Has anyone else experienced this on 10.2. I just updated a couple of days ago to 10.2 and the problem started then.
     
  2. C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #2
    Is this while you are talking on the phone normally holding it by your ear and then moving it away from your face (when the screen is supposed to turn on by itself)?
     
  3. Gathomblipoob thread starter macrumors 601

    Gathomblipoob

    Joined:
    Mar 18, 2009
    #3
    The same things happens on Bluetooth calls, headset calls, regular calls.
     
  4. Newtons Apple Suspended

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #4
    Sounds like there is something wrong. Maybe a trip to the Apple store.
     
  5. Gathomblipoob thread starter macrumors 601

    Gathomblipoob

    Joined:
    Mar 18, 2009
    #5
    On the phone with Apple support now.
     
  6. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #6
    Curious to know what your results are.
     
  7. Gathomblipoob thread starter macrumors 601

    Gathomblipoob

    Joined:
    Mar 18, 2009
    #7
    They made a Genius Bar appointment for me at the Annapolis, MD store for next Friday morning.
     
  8. Europa13, Feb 10, 2017
    Last edited: Feb 10, 2017

    Europa13 macrumors 6502

    Joined:
    Feb 1, 2009
    #8
    I restored to factory settings on 10.2.1 yesterday and have this same problem. It's definitely a software problem. It didn't happen on 10.1.1 and it doesn't happen on the 10.3 beta. Apple is likely aware of the bug since they fixed it for 10.3. Hopefully, they'll issue 10.2.2 with that same bug fix.

    It happens in all phone apps (stock, Skype, etc.) and the audio source doesn't matter. It only happens while on a phone call and if you manually lock the phone or allow it to auto-lock while on the phone call screen. If you allow it to auto-lock from the home screen or an app, it doesn't happen.

    So the workaround is to not stay on the phone screen and don't manually lock it while talking on the phone.
     

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