Can't unlock or restore phone

Discussion in 'iPhone' started by Fzang, Jan 29, 2016.

  1. Fzang macrumors 65816

    Fzang

    Joined:
    Jun 15, 2013
    #1
    My dad's iPhone 5 shuts down immediately if you try to swipe to unlock it. Restoring is impossible, because it wants me to disable Find My iPhone, which requires me to unlock the phone... Which is impossible because that makes it shut down.

    So what can I do?
     
  2. Newtons Apple macrumors P6

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #2
    You will need to get Apple to look at it and find out why is shuts down when you swipe to open it. If you can not get past that it does not matter.
     
  3. Qbnkelt macrumors 65816

    Qbnkelt

    Joined:
    Oct 15, 2015
    Location:
    Mid-Atlantic
    #3
    what happens if you plug it into your computer?
     
  4. zone23 macrumors 68000

    Joined:
    May 10, 2012
    #4
    Why can't you just put it in DFU mode and restore it?
     
  5. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #5
    Try a dfu restore but sounds like it has a hardware issue.
    I'd take it to Apple or a repair shop.
     
  6. Fzang thread starter macrumors 65816

    Fzang

    Joined:
    Jun 15, 2013
    #6
    Turns out I could.

    Must've done it wrong the first time around. Huh...

    Thanks!
     
  7. zone23 macrumors 68000

    Joined:
    May 10, 2012
    #7
    Glad it worked out, so is it fixed then?
     
  8. Fzang thread starter macrumors 65816

    Fzang

    Joined:
    Jun 15, 2013
    #8
    Yeah, everything seems to work fine now.

    Strange thing is the phone hadn't been in use for ages, and now when I took it out of the drawer it suddenly acted up out of nowhere.

    Well, I guess it's all good now :)
     

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