Can't update any software

Discussion in 'MacBook Air' started by userjoy, May 26, 2012.

  1. userjoy macrumors member

    Joined:
    Jan 1, 2012
    #1
    I have a Macbook Air, bought six months ago - running OS X 10.7.2. I can't do any software updates - I don't think I've been able to do any since I bought the computer. Every time I try (either because I am prompted or - as today - because I clicked on the software update link) I download the things to update, then when I tell it to update and reboot, I get "unexpected error occurred. No updates installed."

    I just read a bit on this forum, and then found what appears to be the crash report log from this morning's attempt. I tried to update twice this morning - first in response to a prompt, and then by clicking on the software update link. I've copied below all the log entries for this morning that I got when I searched for "software update."

    Can anyone interpret this and explain the problem? Do I need to show other items from the crash log? There were lots of other items in the log for this morning, I don't know what else might help interpret the problem.

    Thank you for any help you can provide!


    12-05-26 6:13:48.852 AM com.apple.SecurityServer: Failed to authorize right 'system.install.app-store-software' by client '/System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/installd' [334] for authorization created by '/System/Library/CoreServices/Software Update.app' [329]
    12-05-26 6:13:48.852 AM com.apple.SecurityServer: Failed to authorize right 'system.install.software' by client '/System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/installd' [334] for authorization created by '/System/Library/CoreServices/Software Update.app' [329]
    12-05-26 6:13:57.661 AM Software Update: PackageKit: Missing bundle path, skipping: <bundle id="com.apple.PodcastCapture"></bundle>
    12-05-26 6:13:57.678 AM Software Update: PackageKit: Missing bundle path, skipping: <bundle id="com.apple.NetworkUtility"></bundle>
    12-05-26 6:13:57.702 AM Software Update: PackageKit: Missing bundle path, skipping: <bundle id="com.apple.XsanAdmin"></bundle>
    12-05-26 7:16:01.106 AM com.apple.SecurityServer: Failed to authorize right 'system.install.app-store-software' by client '/System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/installd' [459] for authorization created by '/System/Library/CoreServices/Software Update.app' [452]
    12-05-26 7:16:01.124 AM mds: (Normal) ImportServer: Preparing for software update.
    12-05-26 7:19:01.874 AM Software Update: Error: An error occurred while running scripts from the package “AirPortUtility.pkg”. (PKInstallErrorDomain code 112)
    12-05-26 7:19:01.874 AM Software Update: Error: An error occurred while running scripts from the package “AirPortUtility.pkg”. (PKInstallErrorDomain code 112)
    12-05-26 7:19:01.874 AM Software Update: Error: An error occurred while running scripts from the package “AirPortUtility.pkg”. (PKInstallErrorDomain code 112)
    12-05-26 7:19:01.874 AM Software Update: Error: An error occurred while running scripts from the package “AirPortUtility.pkg”. (PKInstallErrorDomain code 112)
    12-05-26 7:19:01.874 AM Software Update: Error: An error occurred while running scripts from the package “AirPortUtility.pkg”. (PKInstallErrorDomain code 112)
    12-05-26 7:19:01.874 AM Software Update: Error: An error occurred while running scripts from the package “AirPortUtility.pkg”. (PKInstallErrorDomain code 112)
    12-05-26 7:25:18.543 AM com.apple.SecurityServer: Failed to authorize right 'system.install.app-store-software' by client '/System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/installd' [204] for authorization created by '/System/Library/CoreServices/Software Update.app' [199]
    12-05-26 7:25:18.543 AM com.apple.SecurityServer: Failed to authorize right 'system.install.software' by client '/System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/installd' [204] for authorization created by '/System/Library/CoreServices/Software Update.app' [199]
    12-05-26 7:25:27.286 AM Software Update: PackageKit: Missing bundle path, skipping: <bundle id="com.apple.PodcastCapture"></bundle>
    12-05-26 7:25:27.302 AM Software Update: PackageKit: Missing bundle path, skipping: <bundle id="com.apple.NetworkUtility"></bundle>
    12-05-26 7:25:27.326 AM Software Update: PackageKit: Missing bundle path, skipping: <bundle id="com.apple.XsanAdmin"></bundle>
     
  2. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #2
    You might try downloading the combo update here for 10.7.4. That downloads the entire update package outside of the software update mechanism and sometimes fixes problems like you are having.

    Just save the download then afterwards click to install it.
     
  3. userjoy thread starter macrumors member

    Joined:
    Jan 1, 2012
    #3
    Thanks. I followed your suggestion and installed the combined version of OS X 10.7.4. That seemed to work okay - it told me it was installed properly, rebooted my computer, etc.

    Then I clicked on "software updates" and it found some, so I downloaded them and installed them. This time I got an error that some of the new things didn't install, "unexpected error occurred." I don't know which ones didn't work - it was trying to install iTunes and Safari and I'm not sure what else.

    The "software update" messages in the crash log in console from this whole process are as follows:

    12-05-26 5:15:56.398 PM com.apple.SecurityServer: Failed to authorize right 'system.install.app-store-software' by client '/System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/installd' [196] for authorization created by '/System/Library/CoreServices/Software Update.app' [192]
    12-05-26 5:15:56.398 PM com.apple.SecurityServer: Failed to authorize right 'system.install.software' by client '/System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/installd' [196] for authorization created by '/System/Library/CoreServices/Software Update.app' [192]
    12-05-26 5:16:31.187 PM Software Update: Could not find image named 'package'.
    12-05-26 5:22:54.730 PM com.apple.SecurityServer: Failed to authorize right 'system.install.app-store-software' by client '/System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/installd' [276] for authorization created by '/System/Library/CoreServices/Software Update.app' [268]
    12-05-26 5:22:54.748 PM mds: (Normal) ImportServer: Preparing for software update.
    12-05-26 5:23:33.895 PM Software Update: Error: An error occurred while running scripts from the package “AirPortUtility.pkg”. (PKInstallErrorDomain code 112)
    12-05-26 5:23:33.896 PM Software Update: Error: An error occurred while running scripts from the package “AirPortUtility.pkg”. (PKInstallErrorDomain code 112)
    12-05-26 5:23:33.896 PM Software Update: Error: An error occurred while running scripts from the package “AirPortUtility.pkg”. (PKInstallErrorDomain code 112)
    12-05-26 5:23:33.896 PM Software Update: Error: An error occurred while running scripts from the package “AirPortUtility.pkg”. (PKInstallErrorDomain code 112)
    12-05-26 5:23:33.896 PM Software Update: Error: An error occurred while running scripts from the package “AirPortUtility.pkg”. (PKInstallErrorDomain code 112)
    12-05-26 5:23:33.896 PM Software Update: Error: An error occurred while running scripts from the package “AirPortUtility.pkg”. (PKInstallErrorDomain code 112)


    Does anyone know what is wrong? Do I need to provide different information for someone to diagnose this problem?
     
  4. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #4
    The tail end of that log looks like a problem with Airport Utility. You might try a manual install of that also. You can get it here.

    Beyond, that all I can think of is somehow the core software updater library is corrupted and a reinstall of Lion should fix it.

    Just boot to Lion recovery mode and redownload and install Lion. Make sure you backup first just to be safe, but a Lion reinstall (without formatting with Disk Utility) will not wipe your data.
     
  5. userjoy thread starter macrumors member

    Joined:
    Jan 1, 2012
    #5
    Hmm, that's interesting - I couldn't install AirPort Utility.

    Here's all the code from the console about that attempt:



    12-05-26 6:55:56.040 PM com.apple.kextd: Can't load /System/Library/Extensions/Seagate Storage Driver.kext - no code for running kernel's architecture.
    12-05-26 6:55:56.043 PM com.apple.kextd: Load com.seagate.driver.PowSecDriverCore failed; removing personalities from kernel.
    12-05-26 6:55:58.370 PM DiskImages UI Agent: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid
    12-05-26 6:55:58.370 PM [0x0-0x32032].com.apple.DiskImageMounter: 2012-05-26 18:55:58.368 DiskImages UI Agent[319:707] *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid
    12-05-26 6:56:02.114 PM Installer: @(#)PROGRAM:Install PROJECT:Install-690
    12-05-26 6:56:02.114 PM Installer: @(#)PROGRAM:Installer PROJECT:Installer-537
    12-05-26 6:56:02.114 PM Installer: Hardware: MacBookAir4,2 @ 1.70 GHz (x 4), 4096 MB RAM
    12-05-26 6:56:02.115 PM Installer: Running OS Build: Mac OS X 10.7.4 (11E53)
    12-05-26 6:56:02.178 PM Installer: AirPort Utility Installation Log
    12-05-26 6:56:02.178 PM Installer: Opened from: /Volumes/AirPortUtility/AirPortUtility.pkg
    12-05-26 6:56:15.854 PM Installer: InstallerStatusNotifications plugin loaded
    12-05-26 6:56:27.818 PM Installer: ================================================================================
    12-05-26 6:56:27.818 PM Installer: User picked Standard Install
    12-05-26 6:56:27.819 PM Installer: Choices selected for installation:
    12-05-26 6:56:27.819 PM Installer: Install: "AirPort Utility"
    12-05-26 6:56:27.819 PM Installer: Install: "(null)"
    12-05-26 6:56:27.819 PM Installer: ================================================================================
    12-05-26 6:56:27.917 PM Installer: Configuring volume "Macintosh HD"
    12-05-26 6:56:27.919 PM Installer: Free space on "Macintosh HD": 61.27 GB (61270597632 bytes).
    12-05-26 6:56:27.919 PM Installer: Create temporary directory "/var/folders/2h/5zq9385j4pg01v6z65yk6c7m0000gn/T//Install.340gmAZD9"
    12-05-26 6:56:27.927 PM Installer: IFPKInstallElement (1 packages)
    12-05-26 6:56:28.007 PM authorizationhost: SFBuiltinEntitled: Installer.app is not entitled for system.install.apple-software
    12-05-26 6:56:28.033 PM authorizationhost: SFBuiltinEntitled: Installer.app is not entitled for system.install.app-store-software
    12-05-26 6:56:28.059 PM authorizationhost: SFBuiltinEntitled: Installer.app is not entitled for system.install.app-store-software
    12-05-26 6:56:28.060 PM com.apple.SecurityServer: Failed to authorize right 'system.install.app-store-software' by client '/System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/installd' [352] for authorization created by '/System/Library/CoreServices/Installer.app' [340]
    12-05-26 6:56:28.064 PM installd: PackageKit: ----- Begin install -----
    12-05-26 6:56:32.363 PM xpchelper: could not open dyld map file: (null)
    12-05-26 6:56:32.659 PM installd: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “AirPortUtility.pkg”." UserInfo=0x7fdc33dd8c90 {NSFilePath=./preinstall, NSURL=file://localhost/Volumes/AirPortUtility/AirPortUtility.pkg#AirPortUtility.pkg, PKInstallPackageIdentifier=com.apple.pkg.AirPortUtility, NSLocalizedDescription=An error occurred while running scripts from the package “AirPortUtility.pkg”.} {
    NSFilePath = "./preinstall";
    NSLocalizedDescription = "An error occurred while running scripts from the package \U201cAirPortUtility.pkg\U201d.";
    NSURL = "file://localhost/Volumes/AirPortUtility/AirPortUtility.pkg#AirPortUtility.pkg";
    PKInstallPackageIdentifier = "com.apple.pkg.AirPortUtility";
    }
    12-05-26 6:56:33.073 PM Installer: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
    12-05-26 6:56:33.228 PM Installer: IFDInstallController F9DC3DC0 state = 7
    12-05-26 6:56:33.228 PM Installer: Displaying 'Install Failed' UI.
    12-05-26 6:56:33.232 PM Installer: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.
    12-05-26 6:56:33.233 PM Installer: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
    12-05-26 6:59:10.700 PM Installer: @(#)PROGRAM:Install PROJECT:Install-690
    12-05-26 6:59:10.700 PM Installer: @(#)PROGRAM:Installer PROJECT:Installer-537
    12-05-26 6:59:10.700 PM Installer: Hardware: MacBookAir4,2 @ 1.70 GHz (x 4), 4096 MB RAM
    12-05-26 6:59:10.701 PM Installer: Running OS Build: Mac OS X 10.7.4 (11E53)
    12-05-26 6:59:10.753 PM Installer: AirPort Utility Installation Log
    12-05-26 6:59:10.753 PM Installer: Opened from: /Volumes/AirPortUtility/AirPortUtility.pkg
    12-05-26 6:59:16.131 PM Installer: InstallerStatusNotifications plugin loaded
    12-05-26 6:59:28.116 PM Installer: ================================================================================
    12-05-26 6:59:28.116 PM Installer: User picked Standard Install
    12-05-26 6:59:28.116 PM Installer: Choices selected for installation:
    12-05-26 6:59:28.116 PM Installer: Install: "AirPort Utility"
    12-05-26 6:59:28.116 PM Installer: Install: "(null)"
    12-05-26 6:59:28.116 PM Installer: ================================================================================
    12-05-26 6:59:28.231 PM Installer: Configuring volume "Macintosh HD"
    12-05-26 6:59:28.233 PM Installer: Free space on "Macintosh HD": 61.27 GB (61271355392 bytes).
    12-05-26 6:59:28.233 PM Installer: Create temporary directory "/var/folders/2h/5zq9385j4pg01v6z65yk6c7m0000gn/T//Install.382VsVxwo"
    12-05-26 6:59:28.241 PM Installer: IFPKInstallElement (1 packages)
    12-05-26 6:59:28.308 PM authorizationhost: SFBuiltinEntitled: Installer.app is not entitled for system.install.apple-software
    12-05-26 6:59:28.334 PM authorizationhost: SFBuiltinEntitled: Installer.app is not entitled for system.install.app-store-software
    12-05-26 6:59:28.358 PM authorizationhost: SFBuiltinEntitled: Installer.app is not entitled for system.install.app-store-software
    12-05-26 6:59:28.359 PM com.apple.SecurityServer: Failed to authorize right 'system.install.app-store-software' by client '/System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/installd' [387] for authorization created by '/System/Library/CoreServices/Installer.app' [382]
    12-05-26 6:59:28.362 PM installd: PackageKit: ----- Begin install -----
    12-05-26 6:59:31.188 PM xpchelper: could not open dyld map file: (null)
    12-05-26 6:59:31.432 PM installd: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “AirPortUtility.pkg”." UserInfo=0x7fde5ac09980 {NSFilePath=./preinstall, NSURL=file://localhost/Volumes/AirPortUtility/AirPortUtility.pkg#AirPortUtility.pkg, PKInstallPackageIdentifier=com.apple.pkg.AirPortUtility, NSLocalizedDescription=An error occurred while running scripts from the package “AirPortUtility.pkg”.} {
    NSFilePath = "./preinstall";
    NSLocalizedDescription = "An error occurred while running scripts from the package \U201cAirPortUtility.pkg\U201d.";
    NSURL = "file://localhost/Volumes/AirPortUtility/AirPortUtility.pkg#AirPortUtility.pkg";
    PKInstallPackageIdentifier = "com.apple.pkg.AirPortUtility";
    }
    12-05-26 6:59:32.371 PM Installer: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
    12-05-26 6:59:32.527 PM Installer: IFDInstallController D3369EB0 state = 7
    12-05-26 6:59:32.527 PM Installer: Displaying 'Install Failed' UI.
    12-05-26 6:59:32.531 PM Installer: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.
    12-05-26 6:59:32.532 PM Installer: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
    12-05-26 7:00:06.128 PM mdworker32: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.



    Does this suggest any useful explanations to you?
     
  6. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #6
    This one is odd. I just checked on my Lion installation and I do not have that file on my system. Did you install some sort of external drive management software or something from Seagate that is maybe causing problems?
     
  7. userjoy thread starter macrumors member

    Joined:
    Jan 1, 2012
    #7
    I have a Seagate Free Agent GoFlex external drive. It's the kind that can be used by both PC and Mac. I bought it when I bought the Mac, so I could transfer all my data from my old computer (PC) to the new one. I didn't set it up to do automatic backups from the Mac, since if I had I would not have been able to copy files onto it from the PC and off of it onto the Mac.

    I now use it as my backup drive (copy my data files onto it) and I store movies and other big things on it, since the MacBook Air hard disk is too small for those things.
     
  8. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #8
    Did you in tall any Seagate software since you got the drive? From this post in the Seagate forums it looks like people are having trouble on Macs with that software.

    You should be able to run that external drive with nothing installed from Seagate.

    Also, you might try starting once in Safe Mode then restart to normal mode. Sometimes that will fix problems.
     
  9. thewoz macrumors member

    Joined:
    May 26, 2012
    #9
    Apple forum says Airport utility 6 won't install on new versions of OSX and to try AU 5.5.3 instead.

    http://forums.macrumors.com/showthread.php?t=1318622
     
  10. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #10
    I have Airport Util 6.0 running on Lion 10.7.4 and it installed with no problems.

    He seems to have trouble installing any updates at all.
     
  11. userjoy thread starter macrumors member

    Joined:
    Jan 1, 2012
    #11
    I have some Seagate diagnostics installed on my computer - I don't think I've ever used them. I had a lot of trouble getting the Seagate drive to work with both computers - I don't remember how I ended up getting it to work.

    I don't know what Airport Utility even is, though I gather it has something to do with wifi. I use wifi all the time, but I don't print over wifi. I have two wifi-enabled printers, and I can't get them to work via wifi. I actually had one of them installed and working via wifi for a short time, but then that stopped working and kept losing its settings, so I gave up and I just use my printers with a cable. I had to reinstall the printers a number of times before they worked reliably, and they never worked reliably over wifi.

    I also had a problem that may have occurred at the same time and is conceivably related. Unfortunately I don't really know what happened. I was having trouble with something, possibly my attempts to get the computer to talk to the printers over the wifi, and I thought I'd just reboot the computer. Then it wouldn't start again at all. This was shortly after I bought, and I knew even less about Macs than I do now (this is my first Mac, I've had around a dozen PCs over the years). It would turn on and the gear that is supposed to appear on the screen wouldn't appear. Of course I couldn't access any of the information about how to boot up in other modes, since Macs don't come with paper operating manuals, only ones on the hard disk, and the computer wouldn't go on. I phoned Apple and they talked me through many steps to sort this out and get the computer working again. Unfortunately I don't really know what happened or how they got me past that problem, since I had no idea what was going on.

    I have not been able to update any software since then - but I'm not sure that I could before that, either. The computer was only around a month old at that point, so I didn't need to update anything.

    I assume that the inability to print wirelessly is somehow related to my inability to install Airport Utility. But I don't know why that would make me unable to update any software at all.

    Does any of this add any useful information to figuring out why I can't update any of my software?

    Is there a way to figure out which software is not updating? I found a folder earlier that appeared to contain info about what didn't update (that was before loading OS X 10.7.4), but the contents were hidden and I didn't remember how to unhide them (I had figured that out back when my computer wouldn't boot up at all). Now I can't find that folder at all. If I could find it and unhide it, might that be useful? Would someone know where that folder should be? And might you be able to remind me how to unhide things, so I could see what's there?

    I'm fishing for suggestions here - hoping some of this might suggest things to those of you who know more about this than I do. I appreciate your help!
     
  12. thewoz macrumors member

    Joined:
    May 26, 2012
    #12
    In that case, I would suggest to run the an Apple store and tell that same story to the Apple guy.
     
  13. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #13
    From user posts it looks like that Seagate software has caused others problems. Use the link I posted to remove it then do the safe mode boot also.

    Airport Utility is used to manage Apple routers like the Airport Extreme or the Time Capsule.
     
  14. halledise macrumors 65816

    Joined:
    May 7, 2009
    Location:
    Hamilton Island, Whitsundays, QLD Australia
    #14
    backup home folder
    erase
    reinstall OS X, Apps and home folder.

    problem solved :D
     
  15. userjoy thread starter macrumors member

    Joined:
    Jan 1, 2012
    #15
    Thanks, Weaselboy. If I uninstall the Seagate diagnostics, do you think my Mac will still be able to read my external hard drive?

    (If not, then I can't uninstall until I figure out some way to access the information that's on the external drive. Neither the Mac hard drive nor the hard drive of my old PC is nearly big enough to back up the files now on the external drive.)
     
  16. thewoz macrumors member

    Joined:
    May 26, 2012
    #16
    Of course. When in doubt. Nuke it.
     
  17. userjoy thread starter macrumors member

    Joined:
    Jan 1, 2012
    #17
    I'm really hoping I don't have to reinstall everything and start from scratch. It would be a seriously major hassle! Very time consuming.

    In case I do, can I simply copy things from the applications folder onto my backup, and then copy them back? I assume not - but figuring out how to reinstall the software on my computer would be a pain! It was a pain in the neck the first time, since I was going from PC to Mac, I really don't want to go through that again.
     
  18. halledise macrumors 65816

    Joined:
    May 7, 2009
    Location:
    Hamilton Island, Whitsundays, QLD Australia
    #18
    not really, especially if you have 2 usb sticks, one with the Lion Recovery Disk on it and the other with your Hardware specific Lion Installer on it
    (http://goo.gl/zH461)

    mostly, no you can't; yet with a few you can.
    I have all my Apps backed up as .dmg files so it's a fairly quick process.
    and as they say, practise makes perfect

    the entire process for me is 1 to 2 hours and you have a fast conflict free Mac ;)

    ----------

    your Mac should read any external drive on it's own without the need for other drivers.
    Disk Utility is your friend when it comes to any issues with drives - either external or internal - and indeed you would also use it to erase either.
     
  19. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #19
    Yes. It will work fine without that software.

    If you just reinstall Lion it will likely fix this and you will not have to reinstall anything.

    Try getting rid of the Seagate software first.
     
  20. theSeb macrumors 604

    theSeb

    Joined:
    Aug 10, 2010
    Location:
    Poole, England
    #20
    The logs you posted point to an authorisation problem. Somewhere along the line your system permissions got messed up (possibly when you installed the seagate software) so I don't think removing it will just revert everything back to normal. I would remove the seagate software first (there are tutorials on how to do this completely), then I would try running repair permissions in disk utility. Or you could try this first and see if software update works. If that does not work, then the best thing to do would be to reinstall, because the problems you are seeing are certainly not normal.
     
  21. userjoy thread starter macrumors member

    Joined:
    Jan 1, 2012
    #21
    Thanks for all the additional information, folks.

    I removed all the Seagate files and rebooted. As Weaselboy said, I can still read my external drive - whew!

    Then I checked for software updates - there were six. This time I had the sense to look at the details on them instead of simply hitting "install." So I installed them one at a time. Five of them worked (printer drivers, some camera thing, iTunes, Safari, and a fifth that I'm not remembering).

    AirPort Utility still didn't work.

    Then I went to disk utility and repaired disk permissions. Got the following messages in the process (in case it matters):

    Permissions differ on “Library/Java”; should be drwxr-xr-x ; they are drwxrwxrwx .
    Repaired “Library/Java”
    User differs on “usr/share/collabd/webauthd”; should be 94; user is 221.
    Group differs on “usr/share/collabd/webauthd”; should be 94; group is 221.
    Repaired “usr/share/collabd/webauthd”
    User differs on “usr/share/collabd/webauthd/locales”; should be 94; user is 221.
    Group differs on “usr/share/collabd/webauthd/locales”; should be 94; group is 221.
    Repaired “usr/share/collabd/webauthd/locales”
    Group differs on “Library/Printers”; should be 80; group is 0.
    Repaired “Library/Printers”
    Group differs on “Library/Printers/PPDs”; should be 80; group is 0.
    Repaired “Library/Printers/PPDs”
    Group differs on “Library/Printers/PPDs/Contents”; should be 80; group is 0.
    Repaired “Library/Printers/PPDs/Contents”
    Group differs on “Library/Printers/PPDs/Contents/Resources”; should be 80; group is 0.
    Repaired “Library/Printers/PPDs/Contents/Resources”


    Tried to install AirPort Utility again, it still doesn't work.

    Weird - but at least I could update everything else, the problem is now limited to AirPort Utility. Progress!

    ----------

    Oh, and I am now getting an error saying that "Pen Tablet.kext" is not usable, and I should find a current version or reload it. I got that when I did the software updates. I assume that's a file related to my Bamboo pen tablet. The tablet is working fine.

    That wouldn't be causing the AirPort Utility installation problems, would it? It seems irrelevant to me, but what do I know?
     
  22. Weaselboy, May 26, 2012
    Last edited: May 26, 2012

    Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #22
    Thta sounds like you need to update the drivers for the Bamboo tablet. See if they have new drivers on their website. It would have nothing to do with ther Airport Util issue. Do you have an Apple router? If not you do not need the Airport Utility anyway.

    You might try going into the Applications/utilities folder and deleting Airport Util then do a manual install of it from the link I gave you.

    It does sound like that Seagate software was the main source of the problem though.
     
  23. userjoy thread starter macrumors member

    Joined:
    Jan 1, 2012
    #23
    Yes, I've already checked for new drivers for the Bamboo tablet (and there are new ones).

    I don't have an Apple router, so it looks like I can live without the AirPort utility. I will try deleting it and then see if I can install a new version, but it's not urgent.

    Thank you for all your help - weaselboy and everyone else who made suggestions! I was getting concerned when it seemed like I couldn't update anything. I'm very glad that problem seems to be resolved!



    Joy
     
  24. halledise macrumors 65816

    Joined:
    May 7, 2009
    Location:
    Hamilton Island, Whitsundays, QLD Australia
    #24
    something else you could do - just for fun - is run these commands in Terminal one at a time, then restart

    sudo chown root:admin /

    sudo kextcache -system-prelinked-kernel

    sudo kextcache -system-caches
     
  25. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California

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