Cant update IOS or restore in iTUnes

Brisargr

macrumors newbie
Original poster
Feb 17, 2015
4
0
I have tried to update my IOS to 8.1.3 on my iPad 3. The update fails and it suggested I restore to factory settings.

Pressing this option downloads a file (iPad3,1_8.1.3_12B466_Restore.ipsw 1.7Gb). Itunes then says it is etracting the files. Then nothing happens and the reset to factory setting dialogue box appears and when selected it downloads the same file again.

I have done this 8 times now and as I am on a limited usage broadband connection, it is getting tedious.

NowI have an ipad that I cannot open and don't know what to do about it.

I cannot use Apple online chat as it wants my serial number - which requires the serialnumber, which I cant retreive because I cant switch on!

Anyone any ideas please?

Many thanks in appreciation


Brian

iPad, iOS 8.1.3
 

s2mikey

macrumors 68020
Sep 23, 2013
2,462
2,521
Upstate, NY
I'm not totally sure but if could be your broadband connection. What do you mean limited use? Could the connection be dropping out sporadically? That'd kill any updates for sure.

Otherwise, any chance of using a laptop or PC and do the update through iTunes itself?
 

Swiss-G

macrumors 6502a
Jun 3, 2010
750
88
United Kingdom
I have tried to update my IOS to 8.1.3 on my iPad 3. The update fails and it suggested I restore to factory settings.

Pressing this option downloads a file (iPad3,1_8.1.3_12B466_Restore.ipsw 1.7Gb). Itunes then says it is etracting the files. Then nothing happens and the reset to factory setting dialogue box appears and when selected it downloads the same file again.

I have done this 8 times now and as I am on a limited usage broadband connection, it is getting tedious.

NowI have an ipad that I cannot open and don't know what to do about it.

I cannot use Apple online chat as it wants my serial number - which requires the serialnumber, which I cant retreive because I cant switch on!

Anyone any ideas please?

Many thanks in appreciation


Brian

iPad, iOS 8.1.3
Do you get an error code when trying to restore the iPad?
 

Brisargr

macrumors newbie
Original poster
Feb 17, 2015
4
0
What I mean by limited is that I have a download limit per month of 26Gb and that continually downloading the same file is erroding this.

I am connected to my laptop and doing the update through iTunes. In the past I did this through WiFi connection and this may be the first IOS update attempted through iTunes.

I have the latest iTunes and have replaced the USB cable.

I dont recall any error code, but I did note that during download the Apple logo appeared on the iPad and then back to the connect to iTunes logo.

At the end of the download it says its processing the fileand then nothing happens.
 

Swiss-G

macrumors 6502a
Jun 3, 2010
750
88
United Kingdom
I dont recall any error code, but I did note that during download the Apple logo appeared on the iPad and then back to the connect to iTunes logo.
The iPad is in recovery mode.

Follow the instructions in this link to restore the iPad.

Do you have a backup as this will erase the iPad. If not it may be possible to use TinyUmbrella to kick it out of recovery mode.
 

Brisargr

macrumors newbie
Original poster
Feb 17, 2015
4
0
Hi Swiss-G

I don't seem to be able to get tinyumbrella to work and using another tool (recboot) alsodoesnot work. The former starts to work and just leaves a black rectangle in middle of screen. It produces a log with the following in it:

Drawing [TinyUmbrella: Verifying Libraries...]
Drawing [Unable to validate libraries... loading anyway...]
Drawing [TinyUmbrella: Reticulating splines...]
Exception in thread "AWT-EventQueue-0" java.lang.NoClassDefFoundError: com/sun/jna/Platform
at com.semaphore.os.UIHandlerManager.getSystemUIHandler(UIHandlerManager.java:22)
at com.semaphore.TinyUmbrella.<clinit>(TinyUmbrella.java:131)
at java.lang.Class.forName0(Native Method)
at java.lang.Class.forName(Unknown Source)
at com.semaphore.TinyLoader.loadTiny(TinyLoader.java:255)
at com.semaphore.TinyLoader.access$300(TinyLoader.java:29)
at com.semaphore.TinyLoader$1$1.run(TinyLoader.java:47)
at java.awt.event.InvocationEvent.dispatch(Unknown Source)
at java.awt.EventQueue.dispatchEventImpl(Unknown Source)
at java.awt.EventQueue.access$200(Unknown Source)
at java.awt.EventQueue$3.run(Unknown Source)
at java.awt.EventQueue$3.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)
at java.awt.EventQueue.dispatchEvent(Unknown Source)
at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.run(Unknown Source)
Caused by: java.lang.ClassNotFoundException: com.sun.jna.Platform
at java.net.URLClassLoader$1.run(Unknown Source)
at java.net.URLClassLoader$1.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.net.URLClassLoader.findClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at sun.misc.Launcher$AppClassLoader.loadClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
... 21 more

The latter generates an unexpected access error, gives the start spalsh screen, but does not release the ipad from recovery mode.

Bugger I say
 

Swiss-G

macrumors 6502a
Jun 3, 2010
750
88
United Kingdom
Hi Swiss-G

I don't seem to be able to get tinyumbrella to work and using another tool (recboot) alsodoesnot work. The former starts to work and just leaves a black rectangle in middle of screen. It produces a log with the following in it:

Snip..

The latter generates an unexpected access error, gives the start spalsh screen, but does not release the ipad from recovery mode.

Bugger I say
You running this on Windows?

Make sure java is up to date and you run TU as an administrator.
 

Brisargr

macrumors newbie
Original poster
Feb 17, 2015
4
0
I am running Win 7 and have the latest Java.

I found a site detailing how to make umbrella work, but it doesnot show my device.

Now while doing "one last try" I find the iPad will not even display anything. Maybe this was the problem all along?

Thanks verymuch for your input, but I fear a visit to the store is nowmy only option.