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Can't Update - Verification Failed, Stuck on Updating Apple ID Settings

W

webs1

macrumors member
Original poster
Aug 14, 2008
57
12
Hello again!

I just updated to iOS 17 Beta 3, and I'm basically locked out of my phone (14 Pro Max). The update went through, my phone rebooted, I got the hello screen, then the confirmation that the update was complete. After clicking "Continue" I am asked to join a WiFi Network, and what happens next happens whether I am on my WiFi network, of skip it and use Cellular. It goes to "Updating Apple ID Settings" and then I get a pop up that says "Verification Failed - There was a problem connecting to the server." I click ok and it just spins on Updating Apple ID Settings... It hangs on this for over an hour. How do I get around this without erasing and restoring everything?

Thanks!
 
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webs1 said:
Hello again!

I just updated to iOS 17 Beta 3, and I'm basically locked out of my phone (14 Pro Max). The update went through, my phone rebooted, I got the hello screen, then the confirmation that the update was complete. After clicking "Continue" I am asked to join a WiFi Network, and what happens next happens whether I am on my WiFi network, of skip it and use Cellular. It goes to "Updating Apple ID Settings" and then I get a pop up that says "Verification Failed - There was a problem connecting to the server." I click ok and it just spins on Updating Apple ID Settings... It hangs on this for over an hour. How do I get around this without erasing and restoring everything?

Thanks!
Click to expand...
How about take it to a local Apple Store so that you are connected to their guest WiFI network and see if it connects and authenticates your Apple ID settings. In the very least that fails you can have the staff then try to get it working again.

Seems to be your having issues connecting to their server, the store should have a verifiable good connection.
 
mikejandreau said:
Same thing's happening to me.

Did you find a way to fix it @webs1?
Click to expand...
No - I had to erase and restore - not an ideal solution, and this also happened on the previous update. I know I have a very stable network connection, so that's not the issue. I don't have any trouble signing into Apple ID under any other circumstance. It seems if they allowed you to skip this part and sign in later, that would help.
 
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How'd you manage to erase and restore? If I connect to my Mac Studio, it tells me I need to turn off Find My to restore a backup, which I obviously can't get to on my phone.
 
Realityck said:
How about take it to a local Apple Store so that you are connected to their guest WiFI network and see if it connects and authenticates your Apple ID settings. In the very least that fails you can have the staff then try to get it working again.

Seems to be your having issues connecting to their server, the store should have a verifiable good connection.
Click to expand...
This does not seem to be the case, I also have the same issue. I tried with different WiFi networks and I'm having the same issue. Not to mention, my WiFi is pretty stable.

This seems to be a bug in iOS 17 beta 3.
 
I ened up going to an Apple retail location. They downgraded my phone to iOS 16, but now I can't use my watch because it's on WatchOS 10 and there's no in-store downgrade for that.

All of my backups seem to have disappeared, so I had to set up my phone from memory, which has been a super fun afternoon.
 
mikejandreau said:
I ened up going to an Apple retail location. They downgraded my phone to iOS 16, but now I can't use my watch because it's on WatchOS 10 and there's no in-store downgrade for that.

All of my backups seem to have disappeared, so I had to set up my phone from memory, which has been a super fun afternoon.
Click to expand...
RIP. That does not sound good! Thankfully I put the beta on my development device now I gotta head to the Apple Store
 
mikejandreau said:
How'd you manage to erase and restore? If I connect to my Mac Studio, it tells me I need to turn off Find My to restore a backup, which I obviously can't get to on my phone.
Click to expand...
Put your phone into DFU mode, and you'll be prompted to Update or Restore, and you will not need to turn off FindMy. To put your phone into DFU mode, it needs to be plugged into your mac. Once it's pugged in and shows up in Finder, you basically follow the steps to shut down or hard restarting. In quick order, press Up Volume, Down Volume, then press and hold the side button. Keep holding it in and after the apple logo, you'll see the DFU screen which shows a lightning cord and a mac. Let go at this point and you can restore or update.
 
on the intro screen, where it says "continue", hold down the lock button and tell Siri to turn on airplane mode.

If you can't do that because Siri has been disabled, then you can bring up the accessibility options and enable assistive touch, and make Siri one of the options. Then tap on the assistive touch circle (once, twice, hold, whatever you set it for) and tell siri to turn on airplane mode.

Then you can continue, and when it asks for wifi, continue again. It'll complain and tell you that you must connect. Just continue again.
 
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I turned off the wifi from control center and the update would not work. I then turned off the wifi from the actual settings app and tried again and it ran the update no problem over cellular.
 
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sbuntin said:
on the intro screen, where it says "continue", hold down the lock button and tell Siri to turn on airplane mode.

If you can't do that because Siri has been disabled, then you can bring up the accessibility options and enable assistive touch, and make Siri one of the options. Then tap on the assistive touch circle (once, twice, hold, whatever you set it for) and tell siri to turn on airplane mode.

Then you can continue, and when it asks for wifi, continue again. It'll complain and tell you that you must connect. Just continue again.
Click to expand...
This was the fix. Took my about 15 seconds to fix the issue. Thank you very much. This was MUCH better than doing an erase and install as I was expecting to do.
 
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