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Can't upgrade to Catalina: The request timed out

Runs For Fun

Runs For Fun

macrumors 65816
Original poster
Nov 6, 2017
1,138
2,601
I'm trying to upgrade from Mojave to Catalina, but I keep getting this error
Screen Shot 2019-10-08 at 9.10.04 PM.png


Looking at /var/log/install.log I see this

Code: 
2019-10-08 21:06:37-04 MacBook-Air softwareupdated[552]: SUUpdateSession startUpdateForProducts:<SUProduct: 061-18881> inForeground: YES stageOnly: NO
2019-10-08 21:06:37-04 MacBook-Air softwareupdated[552]: SoftwareUpdate: Added foreground transaction [0x7] for macOS Catalina-10.15
2019-10-08 21:06:37-04 MacBook-Air softwareupdated[552]: SoftwareUpdate: Added foreground transaction [0x8] for macOS Catalina-10.15
2019-10-08 21:06:37-04 MacBook-Air system_installd[1679]: PackageKit: Removing client PKInstallDaemonClient pid=552, uid=200 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)
2019-10-08 21:06:37-04 MacBook-Air softwareupdated[552]: Changing status (_startDownloadingUpdateWithProduct) for key 061-18881 from "waiting to download" to "downloading"
2019-10-08 21:06:37-04 MacBook-Air softwareupdated[552]: SoftwareUpdate: starting download of 061-18881 (macOS Catalina-10.15)
2019-10-08 21:06:37-04 MacBook-Air softwareupdated[552]: Remaining packages to install for product 061-18881 : com.apple.pkg.RecoveryHDMetaDmg,com.apple.pkg.InstallAssistantAuto,com.apple.pkg.InstallESDDmg
2019-10-08 21:06:37-04 MacBook-Air softwareupdated[552]: Creating foreground NSURLSession configuration
2019-10-08 21:06:37-04 MacBook-Air softwareupdated[552]: Asset Cache Services found
2019-10-08 21:06:37-04 MacBook-Air softwareupdated[552]: startDownloadingPackagesWithIdentifiers: (
            "com.apple.pkg.RecoveryHDMetaDmg",
            "com.apple.pkg.InstallAssistantAuto",
            "com.apple.pkg.InstallESDDmg"
        )
2019-10-08 21:06:37-04 MacBook-Air softwareupdated[552]: ContentLocator: Looking up content locator for original URL: http://swcdn.apple.com/content/downloads/28/24/061-18881-A_TWBV6ZANYG/viuhikid1ijrd64vrdi2fhmd0ayiz5fpik/RecoveryHDMetaDmg.pkg
2019-10-08 21:06:37-04 MacBook-Air softwareupdated[552]: ContentLocator: Modified URL is: http://192.168.1.64:62574/content/downloads/28/24/061-18881-A_TWBV6ZANYG/viuhikid1ijrd64vrdi2fhmd0ayiz5fpik/RecoveryHDMetaDmg.pkg?source=swcdn.apple.com
2019-10-08 21:06:37-04 MacBook-Air softwareupdated[552]: Creating download task with URL: http://192.168.1.64:62574/content/downloads/28/24/061-18881-A_TWBV6ZANYG/viuhikid1ijrd64vrdi2fhmd0ayiz5fpik/RecoveryHDMetaDmg.pkg?source=swcdn.apple.com
2019-10-08 21:06:37-04 MacBook-Air softwareupdated[552]: startDownloadingPackagesWithIdentifiers: (
            "com.apple.pkg.RecoveryHDMetaDmg",
            "com.apple.pkg.InstallAssistantAuto",
            "com.apple.pkg.InstallESDDmg"
        )
2019-10-08 21:06:37-04 MacBook-Air softwareupdated[552]: ContentLocator: Looking up content locator for original URL: http://swcdn.apple.com/content/downloads/28/24/061-18881-A_TWBV6ZANYG/viuhikid1ijrd64vrdi2fhmd0ayiz5fpik/InstallAssistantAuto.pkg
2019-10-08 21:06:37-04 MacBook-Air softwareupdated[552]: ContentLocator: Modified URL is: http://192.168.1.64:62574/content/downloads/28/24/061-18881-A_TWBV6ZANYG/viuhikid1ijrd64vrdi2fhmd0ayiz5fpik/InstallAssistantAuto.pkg?source=swcdn.apple.com
2019-10-08 21:06:37-04 MacBook-Air softwareupdated[552]: Creating download task with URL: http://192.168.1.64:62574/content/downloads/28/24/061-18881-A_TWBV6ZANYG/viuhikid1ijrd64vrdi2fhmd0ayiz5fpik/InstallAssistantAuto.pkg?source=swcdn.apple.com
2019-10-08 21:06:37-04 MacBook-Air softwareupdated[552]: startDownloadingPackagesWithIdentifiers: (
            "com.apple.pkg.RecoveryHDMetaDmg",
            "com.apple.pkg.InstallAssistantAuto",
            "com.apple.pkg.InstallESDDmg"
        )
2019-10-08 21:06:37-04 MacBook-Air softwareupdated[552]: ContentLocator: Looking up content locator for original URL: http://swcdn.apple.com/content/downloads/28/24/061-18881-A_TWBV6ZANYG/viuhikid1ijrd64vrdi2fhmd0ayiz5fpik/InstallESDDmg.pkg
2019-10-08 21:06:37-04 MacBook-Air softwareupdated[552]: ContentLocator: Modified URL is: http://192.168.1.64:62574/content/downloads/28/24/061-18881-A_TWBV6ZANYG/viuhikid1ijrd64vrdi2fhmd0ayiz5fpik/InstallESDDmg.pkg?source=swcdn.apple.com
2019-10-08 21:06:37-04 MacBook-Air softwareupdated[552]: Creating download task with URL: http://192.168.1.64:62574/content/downloads/28/24/061-18881-A_TWBV6ZANYG/viuhikid1ijrd64vrdi2fhmd0ayiz5fpik/InstallESDDmg.pkg?source=swcdn.apple.com
2019-10-08 21:07:53-04 MacBook-Air softwareupdated[552]: SUURLSessionDownload task:didCompleteWithError for package RecoveryHDMetaDmg.pkg with error (Domain: NSURLErrorDomain, Code: -1001 (The request timed out.))
2019-10-08 21:07:53-04 MacBook-Air softwareupdated[552]: SUURLSessionDownload task:didCompleteWithError for package InstallAssistantAuto.pkg with error (Domain: NSURLErrorDomain, Code: -1001 (The request timed out.))
2019-10-08 21:07:53-04 MacBook-Air softwareupdated[552]: SUURLSessionDownload task:didCompleteWithError for package InstallESDDmg.pkg with error (Domain: NSURLErrorDomain, Code: -1001 (The request timed out.))
2019-10-08 21:07:53-04 MacBook-Air softwareupdated[552]: No more tasks for com.apple.SoftwareUpdate.DownloadService.061-18881:3 - invalidating session now
2019-10-08 21:07:53-04 MacBook-Air softwareupdated[552]: Changing status (_startDownloadingUpdateWithProduct) for key 061-18881 from "downloading" to "download error"
2019-10-08 21:07:53-04 MacBook-Air softwareupdated[552]: SoftwareUpdate: error download of 061-18881: Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo={_kCFStreamErrorCodeKey=60, NSUnderlyingError=0x7fefeee57e70 {Error Domain=kCFErrorDomainCFNetwork Code=-1001 "(null)" UserInfo={_kCFStreamErrorCodeKey=60, _kCFStreamErrorDomainKey=1}}, _NSURLErrorFailingURLSessionTaskErrorKey=LocalDownloadTask <B64BFB34-9267-4943-A772-6A04F8E12D59>.<3>, _NSURLErrorRelatedURLSessionTaskErrorKey=(
            "LocalDownloadTask <B64BFB34-9267-4943-A772-6A04F8E12D59>.<3>"
        ), NSLocalizedDescription=The request timed out., NSErrorFailingURLStringKey=http://192.168.1.64:62574/content/downloads/28/24/061-18881-A_TWBV6ZANYG/viuhikid1ijrd64vrdi2fhmd0ayiz5fpik/InstallESDDmg.pkg?source=swcdn.apple.com, NSErrorFailingURLKey=http://192.168.1.64:62574/content/downloads/28/24/061-18881-A_TWBV6ZANYG/viuhikid1ijrd64vrdi2fhmd0ayiz5fpik/InstallESDDmg.pkg?source=swcdn.apple.com, _kCFStreamErrorDomainKey=1}

It's apparently trying to connect to 192.168.1.64 and I have no idea why. There's nothing on my network with that address and I don't remember making any config change for this. How do I make it stop doing this?
 
Last edited by a moderator:
So I put the computer on a different network and the upgrade worked right away. Now I’m really curious why it was acting that way on a 192.168.x.x network but not a 172.16.x.x. I can’t imagine something would have been automatically advertising itself as some kind of local caching server.
 
It's basically saying to you Catalina is not ready for public release. More issues to come after you actually install it.
 
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