iPhone XS Can't use esim on iPhone xs

Discussion in 'iPhone' started by Hein Htet, Jun 8, 2019.

  1. Hein Htet macrumors newbie

    Hein Htet

    Joined:
    Jun 8, 2019
    #1
    I recently bought iPhone Xs from china. After activating my iphone and i cannot find "Add Cellular Plan" in the cellular setting . So please let me know iphone xs form china cannot use esim or something wrong with my phone? Please help me !!!!
     
  2. ZebraDude macrumors 65816

    ZebraDude

    Joined:
    Sep 7, 2014
    Location:
    Naperville, IL
    #2
    My understanding is that the Chinese variant has 2 physical SIM slots instead of one SIM and e-SIM.
     
  3. EDH667 macrumors 6502a

    EDH667

    Joined:
    Nov 25, 2009
    Location:
    Northern California
    #3
    This is how the SIM tray functions with the dual SIM configuration.

    Screen Shot 2019-06-08 at 11.42.08 AM.png
     
  4. nnoble macrumors 6502

    Joined:
    Jun 19, 2011
    #4
    Apple generously refunded the full purchase price of my Chinese iPhone XS because I had evidence including dates, times and partial scripts, of not being informed about this key difference when I sort specific advice by calling Apple Support while working in China. It was a lengthy process and it took patience on both sides and without the evidence of being proactive in seeking advice I wouldn’t have been so fortunate. The dual sim in China is only available in the larger phone, not the Xs.
     

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3 June 8, 2019