iPhone XS Can't use esim on iPhone xs

Discussion in 'iPhone' started by Hein Htet, Jun 8, 2019.

  1. Hein Htet macrumors newbie

    Hein Htet

    Jun 8, 2019
    I recently bought iPhone Xs from china. After activating my iphone and i cannot find "Add Cellular Plan" in the cellular setting . So please let me know iphone xs form china cannot use esim or something wrong with my phone? Please help me !!!!
  2. ZebraDude macrumors 65816


    Sep 7, 2014
    Naperville, IL
    My understanding is that the Chinese variant has 2 physical SIM slots instead of one SIM and e-SIM.
  3. EDH667 macrumors 6502a


    Nov 25, 2009
    Northern California
    This is how the SIM tray functions with the dual SIM configuration.

    Screen Shot 2019-06-08 at 11.42.08 AM.png
  4. nnoble macrumors 6502

    Jun 19, 2011
    Apple generously refunded the full purchase price of my Chinese iPhone XS because I had evidence including dates, times and partial scripts, of not being informed about this key difference when I sort specific advice by calling Apple Support while working in China. It was a lengthy process and it took patience on both sides and without the evidence of being proactive in seeking advice I wouldn’t have been so fortunate. The dual sim in China is only available in the larger phone, not the Xs.

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3 June 8, 2019