Can't view full-res photos on iPhone

Discussion in 'iPhone Tips, Help and Troubleshooting' started by hlritter, May 4, 2017.

  1. hlritter macrumors newbie

    hlritter

    Joined:
    May 4, 2017
    #1
    My iPhone 6S Plus (fully up to date) just recently started storing only low-res versions of photos I'd taken with it, and I believe that this is because the phone automatically enabled "Optimize iPhone Storage" and uploaded the full-res versions to iCloud. My understanding is that when a low-res photo is viewed on the phone, the full-res version is automatically downloaded, or at least when the photo is selected for editing, this is supposed to happen.

    I cannot get the full-res versions to display just by viewing photos. When I select the editing icon, I get this message: "There was an error downloading this photo from your iCloud Photo Library. Please try again later." "Later", of course, I still get the same message. Clicking on "Download and Keep Originals" in Settings checks that option and unchecks the "Optimize iPhone Storage" option, but a note appears telling me that "This iPhone is currently storing originals in iCloud, yada yada" and the full-res versions of photos still won't appear no matter what I do. There is nearly 1.6 GB of free space on my iPhone, which is not enough to contain all of my photos in full res (in low res, they occupy some 800 MB), but it's obviously enough to allow for ONE to be downloaded.

    VIDEOS, on the other hand, which appear very coarsely pixelated until ">" is tapped, download and play immediately in full resolution.

    What's happening, and how do I fix it? I want my normal beautiful full-res photos HERE on my iPhone!
     
  2. Stefan johansson macrumors 65816

    Stefan johansson

    Joined:
    Apr 13, 2017
    Location:
    Sweden
    #2
    Have you checked available free storage on the phone? This reminds me of similar trouble I faced,cleaned up memory storage,and transferred old files I did not use to my laptop. I also deleted some apps I had no longer use for.
     
  3. hlritter thread starter macrumors newbie

    hlritter

    Joined:
    May 4, 2017
    #3
    --- Post Merged, May 5, 2017 ---
    As per the OP, the phone says it has about 1.5 GB. iTunes says it has over 2 GB. Isn't the device supposed to download the full-res version when you look at a photo, or tap on it? There's obviously plenty of free space to do that.
     
  4. Stefan johansson macrumors 65816

    Stefan johansson

    Joined:
    Apr 13, 2017
    Location:
    Sweden
    #4
    The phone usually adopt photos to screen resolution.
     
  5. hlritter thread starter macrumors newbie

    hlritter

    Joined:
    May 4, 2017
    #5
    The resolution is horrible, far less than screen resolution, and this behavior is new after many years of iPhoning with three iPhones. The photos, which up to a few weeks ago were of typical (i.e., great) iPhone quality, now look like the ones I took with a throwaway phone in France 6 years ago. As an experiment, I used Photoshop to degrade the resolution and JPEG quality of an iPhone photo to the point that its file size was 45 kB, and it still looked better than the crap that my phone is now showing. And that brings up the matter of why my 600-some photos on the iPhone are occupying 800-some MB of storage, according to iTunes. At 1.25 MB per photo, photos should look great on the 6S Plus screen. Why don't they? All part of the mystery, I guess. Time to make an appointment at the Genius Bar...
     
  6. Stefan johansson macrumors 65816

    Stefan johansson

    Joined:
    Apr 13, 2017
    Location:
    Sweden
    #6
    Ok,I see,must be something else.
     

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