I just wanted to gauge how many other users who purchased their iphone 3g from the CPWH are experiencing/ experienced this problem.
I purchased an iphone 3g last week over the phone at the carphone warehouse. After 3 days and "no service", I phoned O2.
O2 said they had no details of my tariff from the carphone warehouse. They know I have an iphone 3g and can see it's phone number, but no other information relating to what tariff it is or billing etc.
So, I phoned the carphone warehouse and they said they are experiencing problems forwarding the relevant details to O2, and receive an error message from O2's end. Then I got the dreaded, "we will call you back to get this sorted, the guy who sorts it out isn't here".
I will be amazed if I get called back. I might phone back this afternoon to chase it up. I think it's simply an input error on their part and that's why O2 reject it. CPWH said it might take up to 48 hours to rectify and get the details to O2. If accepted, then it takes another 24 - 48 hours for O2 to activate the sim. So, all-in-all, the total time to get the iphone up and working could be a week. If I have no luck by next Monday, I will return the iphone to CPWH.
I have spoken to a number of O2 staff and they seem pretty annoyed at CPWH.
I just thought I would share this information for anyone else who is having problems with an iphone from the CPWH or is thinking of buying a iphone from the CPWH. Anyone else had this problem?
I purchased an iphone 3g last week over the phone at the carphone warehouse. After 3 days and "no service", I phoned O2.
O2 said they had no details of my tariff from the carphone warehouse. They know I have an iphone 3g and can see it's phone number, but no other information relating to what tariff it is or billing etc.
So, I phoned the carphone warehouse and they said they are experiencing problems forwarding the relevant details to O2, and receive an error message from O2's end. Then I got the dreaded, "we will call you back to get this sorted, the guy who sorts it out isn't here".
I will be amazed if I get called back. I might phone back this afternoon to chase it up. I think it's simply an input error on their part and that's why O2 reject it. CPWH said it might take up to 48 hours to rectify and get the details to O2. If accepted, then it takes another 24 - 48 hours for O2 to activate the sim. So, all-in-all, the total time to get the iphone up and working could be a week. If I have no luck by next Monday, I will return the iphone to CPWH.
I have spoken to a number of O2 staff and they seem pretty annoyed at CPWH.
I just thought I would share this information for anyone else who is having problems with an iphone from the CPWH or is thinking of buying a iphone from the CPWH. Anyone else had this problem?
