merlinmagician, I had the same experience. Mine was CPW in Canary Wharf. Let's all name and shame!
This is what you get when you partner with idiots.
the Carphone Warehouse's official complaints address is:
1 Portal Way
London
W3 6RS.
1 Portal Way
London
W3 6RS
United Kingdom
Tel: +44 (0) 20 8896 5000
Fax: +44 (0) 20 8896 5005
www.carphonewarehouse.com
For Investor Relations queries please contact:
Peregrine Riviere
Group Director of Corporate Affairs
Tel: +44 (0) 20 8896 5000
Carla Bloom
Assistant to Group Director of Corporate Affairs
Tel: +44 (0) 20 8896 5000
Customer Service Issues:
Please refer to our CPW website or e-mail cdunstone@cpw.co.uk
Insurance can only be purchased within the first 14 days of buying your handset or within 14 days of upgrading your handset. Currently, we can only provide insurance for handsets purchased from The Carphone Warehouse.
How do I make a complaint?
You can make a complaint -
By telephone to 0870 111 7000
Via the web at www.carphonewarehouse/insurance, or
By letter to the Lifeline Correspondence team:
I was fooled into buying CPW iPhone insurance on the basis that the salesman said to everyone in the queue repeatedly that you would have to get a new contract and pay for the existing contract as well. I feel completely stupid and angry and will never buy anything from CPW again. Crooks.
Named and shamed.
I was the ONLY one at the North Finchley store that walked away without insurance and this is because, like others that post on here, we are know more about computers and electronics than others. They almost didn't even sell me my iPhone because I didn't want the insurance. These guys are garbage and they screwed over a lot of people!
T