CarPlay CarPlay broken after iPhone X

Discussion in 'HomeKit, HomePod, CarPlay, Home & Auto Technology' started by nocture, Nov 4, 2017.

  1. nocture macrumors newbie

    Joined:
    Oct 18, 2010
    #1
    Hello

    I have a new VW Golf (2017) and I used Carplay with my iPhone 7 with no issues. Now I got an iPhone X and am now unable to connect with it. When plugging in USB-Lightening cable it comes up as "USB 2" whereas my previous phone was properly recognized. When going to the "App" section in the car, it does find an iPhone but when tapping Carplay it says that it is unable to connect?

    Anyone has similar issues?

    Thanks
     
  2. nocture thread starter macrumors newbie

    Joined:
    Oct 18, 2010
    #2
    Some restarts of the phone made it work finally
     
  3. æblepej macrumors newbie

    Joined:
    Nov 6, 2017
    #3

    Same issue here. Volvo from 2017, CarPlay worked fine with my previous iPhone 6s, now with iPhone X it asks me whether I would like to add the phone to Apple CarPlay. When I click on the CarPlay logo, I get the following error message:

    Start Apple Car Play: You have chosen to use this Apple device as iPod. To use Apple CarPlay, disconnect and connect your Apple device again. Apple CarPlay works with selected Apple devices".​

    And yes, I can use the Phone as iPod in my car entertainment but that is not what I wanted. Bluetooth and charging works fine too, but not Apple CarPlay.

    Any idea what this is caused by? Maybe Apple CarPlay needs an update?


    -> Iphone X, latest SW. Volvo SW updated at dealer 3 weeks ago, Siri is enabled, tried reconnecting (as suggested by popup), restarting both iPhone and car etc. No solution yest.
     
  4. night141 macrumors newbie

    Joined:
    Nov 9, 2017
    #4

    I'm having the same issue with my 2017 BMW 5-series and my iPhone X. I have a similar error message to yours (delete then reconnect your phone as a Carplay device), and connecting as a Carplay device ends up in an error loop.

    What's even stranger is with my iPhone 7 I was able to switch between being connected as a basic Bluetooth Phone and Carplay on demand from the car's device manager, but now those options are gone. Software on the car is up to date and running the latest iOS on the phone.
     
  5. æblepej macrumors newbie

    Joined:
    Nov 6, 2017
    #5
    Hi, was still abe to switch between bluetooth phone/music and using the iPhone as iPod but then these SW parts are car specific, so probably not comprable.

    My problem is solved now, but I do not really know why. Yesterday I noticed that my iPhone did not sync on the latest albums I downloaded on AppleMusic on my MacBook, so I disabled iCloudMusicLiibrary in settings->music (requires a restart to take effect), synced via iTunes (which caused all my proprietary music and playlists to sync which took some time), then activated iCloudMusicLibray again (option chosen to replace music).

    On my way to work this morning, the problem still persisted but on my way home, I noticed that the iPod option in my entertainment system was grayed out and when I clicked on AppleCarPlay it did succesfully load! Quite a surprise :eek:)

    On the iPhone X screen I was asked to confirm that CarPlay also is granted access to the phone with lock screen on. That was all. No idea what the cure was but now it works just fine.
     
  6. CTHarrryH macrumors 68000

    Joined:
    Jul 4, 2012
    #6
    Mine works fine on my 2017 VW. I deleted the Car Play connection from the car and then added the iPhone X just as I had added my older phone. Seems to be working great.
     
  7. Bazooka-joe macrumors 68020

    Bazooka-joe

    Joined:
    Mar 12, 2012
    Location:
    Swindon, England
    #7
    I get no sound in my Mercedes I switch to the radio and then back to streaming music. I didn’t have this before my x and 11.1
     
  8. ubersoldat macrumors member

    Joined:
    Jun 5, 2010
    #8
    how did you delete the car play connection? i have a passat with discover pro satnav and i can't find such an option.
     
  9. CTHarrryH macrumors 68000

    Joined:
    Jul 4, 2012
    #9
    Will have to recheck on my car but since we are in the midst of a blizzard I don't think I go out right now.:)
     
  10. Andy E macrumors newbie

    Andy E

    Joined:
    Sep 9, 2016
    #10
    Almost identical issues. Only been a problem since I got an iPhone X.
    Other iPhones running iOS11 work fine.
    And my iPhone worked on various other cars, but not my 2015 VW Passat R (NZ model).
    Frustrating in the extreme!
     
  11. CTHarrryH macrumors 68000

    Joined:
    Jul 4, 2012
    #11
    my 2017 VW jetta = my X works fine in it as car play
     
  12. broadbean macrumors 6502a

    Joined:
    Jun 10, 2007
    #12
    In our VW Golf 7 it was really bad for a while. Not sure if it was the recent firmware upgrade in the head unit at its first annual service last November, iPhone X, iOS update or the cable(s).

    Tried many combinations but it seemed the Bluetooth connection was a bit agressive and disconnecting the CarPlay connection. Deleted the pairing and it’s been better lately, but still testing.
     
  13. Andy E macrumors newbie

    Andy E

    Joined:
    Sep 9, 2016
    #13
    Visit to my VW dealer today.
    They tell me it's a known issue on the VW databases, with a software update being worked on.
    No idea when that will be available!
     
  14. Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #14
    Carplay still work perfectly after the update on my Audi Q7.
     
  15. Julien macrumors G4

    Julien

    Joined:
    Jun 30, 2007
    Location:
    Atlanta
    #15
    Do they have to test it on monkeys first?:eek::eek::eek:

    [rant]This is the one area that ALL car manufactures FAIL on except Tesla. When are they going to learn that modern cars need to be updated and it should be a seamless path.[/rant]
     
  16. broadbean macrumors 6502a

    Joined:
    Jun 10, 2007
    #16
    No updates are ever seamless. The issue is the way updates are done. Over the Air for your iPhone is relatively easy. Taking time off, leaving your car at the dealer's? That can be a PITA.
     
  17. Julien, Feb 1, 2018
    Last edited: Feb 1, 2018

    Julien macrumors G4

    Julien

    Joined:
    Jun 30, 2007
    Location:
    Atlanta
    #17
    Then relatively easy (I meant [and said] "seamless PATH" as in the DELIVERY PATH/method of the update) like an iPhone or Tesla (which is auto downloaded to the car). OTA and just install vs trying to find out if there is an update, then contacting your dealer (who will have to research) to setup an appointment to drop off your car.

    Screen Shot 2018-02-01 at 7.02.17 PM.png
     
  18. Andy E macrumors newbie

    Andy E

    Joined:
    Sep 9, 2016
    #18
    OK - so I'm on the iOS public beta. And on 11.3 beta 2 which I installed a couple of days ago CarPlay is working fine again.

    iPhone X, iOS 11.3 beta 2, VW Passat.

    I'm happy again, but makes me wonder why VW told me they needed to do a software update. Appears more like it's an Apple issue.
     

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17 November 4, 2017