Casecrown email response?

[sixxmum]

Has anyone that replied to Casecrown with their preference of a replacement or refund heard back from the company?

 

[AnthonySmith]

Not yet. I asked for a refund.

Probably not until tomorrow considering today is Sunday.

 

[weezite]

Why is Casecrown offering refunds/exchanges? I've been waiting for their electric green snap on case to be available. Are the cases defective?

 

[sixxmum]

Not yet. I asked for a refund.

Probably not until tomorrow considering today is Sunday.

Good point.


Weezite - it was just one issue with the Glider case, so they are either refunding or replacing for people who bought it before they changed the fit.

 

[katai]

I emailed them back for a replacement but they probably respond tomorrow. I'm actually using the defective case and removed it a couple times already. No issues but just hard to push in.

 

[AuroraProject]

I emailed them back for a replacement but they probably respond tomorrow. I'm actually using the defective case and removed it a couple times already. No issues but just hard to push in.

Same here, it's just a tight fit. I replied to the email and have not received a response.

 

[Adam2k90]

There was another post about this where the OP got offered a free replacement or his money back and he got to keep the defective case.

 

[nws0291]

Good point.


Weezite - it was just one issue with the Glider case, so they are either refunding or replacing for people who bought it before they changed the fit.

I believe it's only the Lux gliders that have the issue of being tight. I am using a cali and bonbon glider with screen protectors and they fit fine.

 

[sixxmum]

There was another post about this where the OP got offered a free replacement or his money back and he got to keep the defective case.

Right. That's the email they sent out. I sent them a reply and I'm waiting on a reply (to my reply) 🙂

 

[applefan022]

Sent an email yesterday, hoping to get a respond email today. Hoping to get a refund and go buy elsewhere.

 

[tsboy69]

I bought the Snap Lux (one-piece) and like it very much. Just fits over the back and sides. Will not scratch the phone and the case seems to be scratch resistant too!

 

[flashflooder]

Just got my refund

 

[tdaks]

I received an email yesterday and requested a refund last night. The refund was received this morning.

I got the Incipio Frequency case instead.

 

[Adam2k90]

Right. That's the email they sent out. I sent them a reply and I'm waiting on a reply (to my reply) 🙂

Ahhh got it😛

 

[PinkHappy]

I never got the email, but I sent them an email last night requesting a replacement. Still waiting on a response.

 

[sixxmum]

I got a reply to my reply today. Very nice customer service.

 

[Advil]

i asked for a replacement and they emailed me back today.