Casecrown email response?

Discussion in 'iPhone Accessories' started by sixxmum, Sep 23, 2012.

  1. sixxmum macrumors 6502a

    sixxmum

    Joined:
    Aug 15, 2010
    #1
    Has anyone that replied to Casecrown with their preference of a replacement or refund heard back from the company?
     
  2. AnthonySmith macrumors 6502

    AnthonySmith

    Joined:
    Feb 25, 2011
    Location:
    Southern CA
    #2
    Not yet. I asked for a refund.

    Probably not until tomorrow considering today is Sunday.
     
  3. weezite macrumors regular

    Joined:
    Jul 15, 2008
    #3
    Why is Casecrown offering refunds/exchanges? I've been waiting for their electric green snap on case to be available. Are the cases defective?
     
  4. sixxmum thread starter macrumors 6502a

    sixxmum

    Joined:
    Aug 15, 2010
    #4
    Good point.


    Weezite - it was just one issue with the Glider case, so they are either refunding or replacing for people who bought it before they changed the fit.
     
  5. katai macrumors regular

    Joined:
    Aug 30, 2009
    #5
    I emailed them back for a replacement but they probably respond tomorrow. I'm actually using the defective case and removed it a couple times already. No issues but just hard to push in.
     
  6. AuroraProject macrumors 65816

    AuroraProject

    Joined:
    Feb 19, 2008
    Location:
    Right there
    #6
    Same here, it's just a tight fit. I replied to the email and have not received a response.
     
  7. Adam2k90 macrumors newbie

    Adam2k90

    Joined:
    Sep 24, 2012
    #7
    There was another post about this where the OP got offered a free replacement or his money back and he got to keep the defective case.
     
  8. nws0291 macrumors 6502

    Joined:
    Apr 24, 2006
    #8
    I believe it's only the Lux gliders that have the issue of being tight. I am using a cali and bonbon glider with screen protectors and they fit fine.
     
  9. sixxmum thread starter macrumors 6502a

    sixxmum

    Joined:
    Aug 15, 2010
    #9
    Right. That's the email they sent out. I sent them a reply and I'm waiting on a reply (to my reply) :)
     
  10. applefan022 macrumors 6502

    Joined:
    Feb 15, 2010
    Location:
    Little Rock, AR
    #10
    Sent an email yesterday, hoping to get a respond email today. Hoping to get a refund and go buy elsewhere.
     
  11. tsboy69 macrumors regular

    Joined:
    Aug 17, 2010
    #11
    I bought the Snap Lux (one-piece) and like it very much. Just fits over the back and sides. Will not scratch the phone and the case seems to be scratch resistant too!
     
  12. flashflooder macrumors regular

    Joined:
    Oct 14, 2011
  13. tdaks macrumors newbie

    Joined:
    Jul 8, 2010
    #13
    I received an email yesterday and requested a refund last night. The refund was received this morning.

    I got the Incipio Frequency case instead.
     
  14. Adam2k90 macrumors newbie

    Adam2k90

    Joined:
    Sep 24, 2012
    #14
    Ahhh got it:p
     
  15. PinkHappy macrumors newbie

    Joined:
    Oct 14, 2008
    #15
    I never got the email, but I sent them an email last night requesting a replacement. Still waiting on a response.
     
  16. sixxmum thread starter macrumors 6502a

    sixxmum

    Joined:
    Aug 15, 2010
    #16
    I got a reply to my reply today. Very nice customer service.
     
  17. Advil macrumors 6502a

    Joined:
    Oct 4, 2008
    #17
    i asked for a replacement and they emailed me back today.
     

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