Just got this... Dear Valued Customer, We hope this email finds you well. It has come to our attention that the Casecrown Lux Glider Case unfortunately has a defective fit issue. The fitment issues have been discovered with the iPhone 5 device and our cases as the felt lining inside the case is too thick. If you not already done so, please do not place the case on your iPhone 5, as it may be excessively difficult to remove the case. We have two options that we can offer you at this time: 1. We can send you a new case that will fit correctly with the iPhone 5 with USPS Priority Shipping (2-3 business days) at no additional cost. The new cases have all been tested and we can confirm that they fit properly with the iPhone 5. 2. Receive a full refund; the defective case does not need to be returned. Please let us know how you would like to proceed. We once again apologize for the inconvenience this has caused and we will do our best to make sure errors like this do not occur in the future. Please feel free to contact us if you have any further questions. Thank you for your patience with us and we hope you have a wonderful weekend. Best Regards, Luna CaseCrown Support www.casecrown.com I did try to remove it and the top part is very tight. But I requested another one to be sent.