i would try. i just got a new pair of headphones last week (mine were actually broken and had no physical damage). What they do is send you a new pair and put a $29 hold on your credit card. When you ship yours back maybe they will just accept it and release the hold, but if it comes to the worst, all they will do is charge you the $29. I think it would be convenient and you can set up the replacement online, so why not try? They even pay for shipping both ways and I got my replacements next day!