Cat destroyed macbook pro

Discussion in 'MacBook Pro' started by FrannBarker, Apr 20, 2019.

  1. FrannBarker, Apr 20, 2019
    Last edited by a moderator: Apr 20, 2019

    FrannBarker macrumors newbie

    FrannBarker

    Joined:
    Apr 20, 2019
    #1
    That subject title is a little click-baity sorry but essentially I left my refurb macbook pro on a shelf at the top of the stairs about 2 years ago and the cat followed its clearest instincts and pushed it off, annoying but my fault I guess. It was a 2010 macbook pro that was working great, after the impact the ram was knocked out but went back in ok, the macbook ran but would sporadically reset seemingly for no reason.

    Upgraded to SSD which is running a hell of a lot better, clean installed everything and updated to latest OS. Macbook is running really well but it still occasionally restarts with unconnected symptoms leaving the below error. Can anybody shed some light on what might still be wrong with the old machine, I guess I should really sack it off and buy a new one but I do have a soft spot for it and if it's something replaceable would enjoy cobbling it back to full health. Any advice very much appreciated.

    Code:
    Anonymous UUID:       00CD4475-BB18-9CC1-2273-14139D1A4831
    
    Tue Apr  9 15:10:48 2019
    
    *** Panic Report ***
    panic(cpu 2 caller 0xffffff7f98d518d7): "GPU Panic: mux-regs 5 3 7f 0 0 0 severity 3 WS-ready 1 switch-state 0 IG FBs 0 EG FBs 1:3 power-state 0 3D idle HDA idle system-state 1 power-level 20:20 connect-change 0 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff913609b000 0x0a5480a2, D0, P3/4\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleGraphicsControl/AppleGraphicsControl-3.20.14/src/AppleMuxControl/kext/GPUPanic.cpp:170
    Backtrace (CPU 2), Frame : Return Address
    0xffffff9139532f00 : 0xffffff8017a6e1c6
    0xffffff9139532f50 : 0xffffff8017b96a74
    0xffffff9139532f90 : 0xffffff8017b88d44
    0xffffff9139533000 : 0xffffff8017a201e0
    0xffffff9139533020 : 0xffffff8017a6dc3c
    0xffffff9139533150 : 0xffffff8017a6d9fc
    0xffffff91395331b0 : 0xffffff7f98d518d7
    0xffffff9139533210 : 0xffffff7f99895441
    0xffffff91395332d0 : 0xffffff7f999611ca
    0xffffff9139533310 : 0xffffff7f99961235
    0xffffff9139533390 : 0xffffff7f9aa747f0
    0xffffff91395334b0 : 0xffffff7f99982d35
    0xffffff91395334d0 : 0xffffff7f9989c048
    0xffffff9139533580 : 0xffffff7f99899a84
    0xffffff9139533770 : 0xffffff7f9989ab25
    0xffffff9139533850 : 0xffffff7f99af63af
    0xffffff9139533890 : 0xffffff7f99b058f3
    0xffffff91395338b0 : 0xffffff7f99b2c498
    0xffffff91395338f0 : 0xffffff7f99b2c4f4
    0xffffff9139533920 : 0xffffff7f99b0b2e1
    0xffffff9139533970 : 0xffffff7f99ad8caf
    0xffffff9139533a00 : 0xffffff7f99ad4e83
    0xffffff9139533a30 : 0xffffff7f99ad2bd0
    0xffffff9139533a70 : 0xffffff80180c3c78
    0xffffff9139533b20 : 0xffffff80180c2308
    0xffffff9139533b70 : 0xffffff80180cae57
    0xffffff9139533cb0 : 0xffffff8017b443c4
    0xffffff9139533dc0 : 0xffffff8017a736e0
    0xffffff9139533e10 : 0xffffff8017a50a3d
    0xffffff9139533e60 : 0xffffff8017a6354b
    0xffffff9139533ef0 : 0xffffff8017b72f1d
    0xffffff9139533fa0 : 0xffffff8017a209e6
          Kernel Extensions in backtrace:
             com.apple.driver.AppleMuxControl(3.20.14)[AF0A4CC9-B942-3C2B-90E3-665D518669A1]@0xffffff7f98d43000->0xffffff7f98d55fff
                dependency: com.apple.driver.AppleGraphicsControl(3.20.14)[5BC4ABF1-C918-3EA6-86CE-E39D64031E34]@0xffffff7f98d04000
                dependency: com.apple.iokit.IOACPIFamily(1.4)[95DA39BB-7C39-3742-A2E5-86C555E21D67]@0xffffff7f9875b000
                dependency: com.apple.iokit.IOPCIFamily(2.9)[D91E9813-9717-31B8-BFE5-2F3A00F375F3]@0xffffff7f98294000
                dependency: com.apple.iokit.IOGraphicsFamily(519.21)[E5B53C5D-BF6E-3D72-9091-A80DFE5426C9]@0xffffff7f989f0000
                dependency: com.apple.AppleGraphicsDeviceControl(3.20.14)[D3CF5F89-2DA6-3F73-995D-F5DDE191E192]@0xffffff7f98cf4000
             com.apple.nvidia.classic.NVDAResmanTesla(10.0.4)[F8258F0F-61AD-30F4-BDD5-B18CCAAE535A]@0xffffff7f99844000->0xffffff7f99aacfff
                dependency: com.apple.iokit.IOPCIFamily(2.9)[D91E9813-9717-31B8-BFE5-2F3A00F375F3]@0xffffff7f98294000
                dependency: com.apple.iokit.IONDRVSupport(519.21)[8E0EE518-0D53-38C0-B308-2C6CD9EC5B7B]@0xffffff7f98d1b000
                dependency: com.apple.iokit.IOGraphicsFamily(519.21)[E5B53C5D-BF6E-3D72-9091-A80DFE5426C9]@0xffffff7f989f0000
             com.apple.nvidia.classic.NVDANV50HalTesla(10.0.4)[5DCF031B-F81F-32A3-ADCD-18E16EAC7CF0]@0xffffff7f9a950000->0xffffff7f9abf8fff
                dependency: com.apple.nvidia.classic.NVDAResmanTesla(10.0.4)[F8258F0F-61AD-30F4-BDD5-B18CCAAE535A]@0xffffff7f99844000
                dependency: com.apple.iokit.IOPCIFamily(2.9)[D91E9813-9717-31B8-BFE5-2F3A00F375F3]@0xffffff7f98294000
             com.apple.GeForceTesla(10.0.4)[14EDD414-E707-3CC3-BFA5-FDFA902BF7ED]@0xffffff7f99ab8000->0xffffff7f99b76fff
                dependency: com.apple.iokit.IOPCIFamily(2.9)[D91E9813-9717-31B8-BFE5-2F3A00F375F3]@0xffffff7f98294000
                dependency: com.apple.iokit.IONDRVSupport(519.21)[8E0EE518-0D53-38C0-B308-2C6CD9EC5B7B]@0xffffff7f98d1b000
                dependency: com.apple.iokit.IOGraphicsFamily(519.21)[E5B53C5D-BF6E-3D72-9091-A80DFE5426C9]@0xffffff7f989f0000
                dependency: com.apple.nvidia.classic.NVDAResmanTesla(10.0.4)[F8258F0F-61AD-30F4-BDD5-B18CCAAE535A]@0xffffff7f99844000
    
    BSD process name corresponding to current thread: WindowServer
    
    Mac OS version:
    17G5019
    
    Kernel version:
    Darwin Kernel Version 17.7.0: Thu Dec 20 21:47:19 PST 2018; root:xnu-4570.71.22~1/RELEASE_X86_64
    Kernel UUID: 4A5298BF-709E-37DF-B7F0-4298065CC266
    Kernel slide:     0x0000000017800000
    Kernel text base: 0xffffff8017a00000
    __HIB  text base: 0xffffff8017900000
    System model name: MacBookPro6,2 (Mac-F22586C8)
    
    System uptime in nanoseconds: 28479787318
    last loaded kext at 10777104297: com.apple.driver.AudioAUUC 1.70 (addr 0xffffff7f9b08f000, size 32768)
    loaded kexts:
    com.apple.driver.AudioAUUC 1.70
    com.apple.driver.AppleBluetoothMultitouch 92
    com.apple.driver.AppleHWSensor 1.9.5d0
    com.apple.driver.AppleTyMCEDriver 1.0.3d2
    com.apple.driver.AGPM 110.23.37
    com.apple.filesystems.autofs 3.0
    com.apple.driver.AppleMikeyHIDDriver 131
    com.apple.driver.AppleMikeyDriver 281.52
    com.apple.driver.AppleGraphicsDevicePolicy 3.20.14
    com.apple.AGDCPluginDisplayMetrics 3.20.0
    com.apple.driver.AppleUpstreamUserClient 3.6.5
    com.apple.driver.AppleHV 1
    com.apple.driver.AppleHDAHardwareConfigDriver 281.52
    com.apple.iokit.IOUserEthernet 1.0.1
    com.apple.driver.AppleHDA 281.52
    com.apple.GeForceTesla 10.0.4
    com.apple.iokit.IOBluetoothSerialManager 6.0.7f12
    com.apple.driver.pmtelemetry 1
    com.apple.driver.AppleIntelHDGraphics 10.0.4
    com.apple.driver.AGDCBacklightControl 3.20.0
    com.apple.driver.eficheck 1
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleBacklight 170.12.6
    com.apple.nvidia.NVDAStartup 10.3.2
    com.apple.driver.AppleFIVRDriver 4.1.0
    com.apple.driver.AppleMuxControl 3.20.14
    com.apple.driver.SMCMotionSensor 3.0.4d1
    com.apple.driver.AppleSMCPDRC 1.0.0
    com.apple.driver.AppleLPC 3.1
    com.apple.driver.AppleSMCLMU 211
    com.apple.driver.AppleOSXWatchdog 1
    com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
    com.apple.driver.AppleIntelHDGraphicsFB 10.0.4
    com.apple.driver.AppleMCCSControl 1.5.5
    com.apple.iokit.IOBluetoothUSBDFU 6.0.7f12
    com.apple.driver.AppleUSBTCKeyEventDriver 254
    com.apple.driver.AppleUSBTCButtons 254
    com.apple.driver.AppleUSBTCKeyboard 254
    com.apple.driver.AppleUSBStorageCoexistentDriver 439.70.3
    com.apple.driver.AppleUSBCardReader 439.70.3
    com.apple.driver.AppleIRController 353
    com.apple.driver.AppleFileSystemDriver 3.0.1
    com.apple.filesystems.hfs.kext 407.50.6
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.BootCache 40
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
    com.apple.AppleSystemPolicy 1.0
    com.apple.iokit.SCSITaskUserClient 404.30.2
    com.apple.filesystems.apfs 748.51.0
    com.apple.driver.AirPort.Brcm4331 800.21.30
    com.apple.driver.AppleFWOHCI 5.5.9
    com.apple.iokit.AppleBCM5701Ethernet 10.3.1
    com.apple.driver.AirPort.Brcm4360 1240.19.1a3
    com.apple.driver.AppleAHCIPort 329.50.2
    com.apple.driver.AppleSmartBatteryManager 161.0.0
    com.apple.driver.AppleACPIButtons 6.1
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleSMBIOS 2.1
    com.apple.driver.AppleACPIEC 6.1
    com.apple.driver.AppleAPIC 1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient 220.50.1
    com.apple.nke.applicationfirewall 183
    com.apple.security.TMSafetyNet 8
    com.apple.security.quarantine 3
    com.apple.driver.AppleIntelCPUPowerManagement 220.50.1
    com.apple.driver.IOBluetoothHIDDriver 6.0.7f12
    com.apple.driver.AppleMultitouchDriver 1614.1
    com.apple.driver.AppleInputDeviceSupport 1614.11
    com.apple.kext.triggers 1.0
    com.apple.iokit.IOAVBFamily 683.1
    com.apple.plugin.IOgPTPPlugin 680.15
    com.apple.driver.AppleSSE 1.0
    com.apple.driver.DspFuncLib 281.52
    com.apple.kext.OSvKernDSPLib 526
    com.apple.iokit.IOSurface 211.15
    com.apple.nvidia.classic.NVDANV50HalTesla 10.0.4
    com.apple.nvidia.classic.NVDAResmanTesla 10.0.4
    com.apple.iokit.IOSerialFamily 11
    com.apple.AppleGPUWrangler 3.20.0
    com.apple.driver.AppleBacklightExpert 1.1.0
    com.apple.iokit.IONDRVSupport 519.21
    com.apple.driver.AppleHDAController 281.52
    com.apple.iokit.IOHDAFamily 281.52
    com.apple.iokit.IOAudioFamily 206.5
    com.apple.vecLib.kext 1.2.0
    com.apple.AppleGraphicsDeviceControl 3.20.14
    com.apple.driver.AppleGraphicsControl 3.20.14
    com.apple.driver.AppleSMBusPCI 1.0.14d1
    com.apple.iokit.IOFireWireIP 2.2.9
    com.apple.driver.IOPlatformPluginLegacy 1.0.0
    com.apple.driver.IOPlatformPluginFamily 6.0.0d8
    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
    com.apple.driver.AppleSMBusController 1.0.18d1
    com.apple.iokit.IOGraphicsFamily 519.21
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 6.0.7f12
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 6.0.7f12
    com.apple.iokit.IOBluetoothHostControllerTransport 6.0.7f12
    com.apple.iokit.IOBluetoothFamily 6.0.7f12
    com.apple.driver.AppleUSBMultitouch 262
    com.apple.iokit.IOUSBMassStorageClass 4.0.4
    com.apple.driver.usb.IOUSBHostHIDDevice 1.2
    com.apple.driver.usb.cdc 5.0.0
    com.apple.driver.usb.networking 5.0.0
    com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2
    com.apple.driver.usb.AppleUSBHub 1.2
    com.apple.filesystems.hfs.encodings.kext 1
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 404.30.2
    com.apple.iokit.IOBDStorageFamily 1.8
    com.apple.iokit.IODVDStorageFamily 1.8
    com.apple.iokit.IOCDStorageFamily 1.8
    com.apple.driver.AppleXsanScheme 3
    com.apple.iokit.IOAHCISerialATAPI 267.50.1
    com.apple.iokit.IOAHCIBlockStorage 301.40.2
    com.apple.iokit.IOFireWireFamily 4.7.2
    com.apple.iokit.IOEthernetAVBController 1.1.0
    com.apple.iokit.IO80211Family 1200.12.2
    com.apple.driver.mDNSOffloadUserClient 1.0.1b8
    com.apple.driver.corecapture 1.0.4
    com.apple.driver.AppleUSBMergeNub 900.4.1
    com.apple.driver.usb.AppleUSBEHCIPCI 1.2
    com.apple.iokit.IOAHCIFamily 288
    com.apple.driver.usb.AppleUSBUHCIPCI 1.2
    com.apple.driver.usb.AppleUSBUHCI 1.2
    com.apple.driver.usb.AppleUSBEHCI 1.2
    com.apple.driver.usb.AppleUSBHostPacketFilter 1.0
    com.apple.iokit.IOUSBFamily 900.4.1
    com.apple.driver.AppleUSBHostMergeProperties 1.2
    com.apple.driver.AppleEFINVRAM 2.1
    com.apple.driver.AppleEFIRuntime 2.1
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.security.sandbox 300.0
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.DiskImages 480.60.2
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleEffaceableStorage 1.0
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.AppleUSBTDM 439.70.3
    com.apple.driver.AppleMobileFileIntegrity 1.0.5
    com.apple.iokit.IOUSBMassStorageDriver 140.70.2
    com.apple.iokit.IOSCSIBlockCommandsDevice 404.30.2
    com.apple.iokit.IOSCSIArchitectureModelFamily 404.30.2
    com.apple.iokit.IOStorageFamily 2.1
    com.apple.driver.AppleCredentialManager 1.0
    com.apple.driver.KernelRelayHost 1
    com.apple.iokit.IOUSBHostFamily 1.2
    com.apple.driver.usb.AppleUSBCommon 1.0
    com.apple.driver.AppleBusPowerController 1.0
    com.apple.driver.AppleSEPManager 1.0.1
    com.apple.driver.IOSlaveProcessor 1
    com.apple.iokit.IOReportFamily 31
    com.apple.iokit.IOTimeSyncFamily 680.15
    com.apple.iokit.IONetworkingFamily 3.4
    com.apple.driver.AppleACPIPlatform 6.1
    com.apple.driver.AppleSMC 3.1.9
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.pthread 1
    com.apple.kec.Libm 1
    com.apple.kec.corecrypto 1.0
    
    EOF
    Model: MacBookPro6,2, BootROM 96.0.0.0.0, 2 processors, Intel Core i5, 2.53 GHz, 8 GB, SMC 1.58f17
    Graphics: Intel HD Graphics, Intel HD Graphics, Built-In
    Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x859B, 0x435434473353313036374D2E4D3136464B44
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x859B, 0x435434473353313036374D2E4D3136464B44
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.102.30)
    Bluetooth: Version 6.0.7f12, 3 services, 27 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: CT500MX500SSD1, 500.11 GB
    Serial ATA Device: MATSHITADVD-R   UJ-8A8
    USB Device: USB 2.0 Bus
    USB Device: Hub
    USB Device: Internal Memory Card Reader
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: BRCM2070 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: USB 2.0 Bus
    USB Device: Hub
    USB Device: IR Receiver
    USB Device: Built-in iSight
    Thunderbolt Bus:
     
  2. leman macrumors G3

    Joined:
    Oct 14, 2008
    #2
    Well, the logs suggest that your GPU might have a problem. I doubt its software. Does this happen when you try to run games etc?
     
  3. keysofanxiety macrumors G3

    keysofanxiety

    Joined:
    Nov 23, 2011
    #3
    Yes, +1 for the graphics issue. Looks like hardware I’m afraid.

    Unrelated to the drop if that makes you feel better.
     
  4. Queen6 macrumors 604

    Queen6

    Joined:
    Dec 11, 2008
    Location:
    Flying over the rainforest at dawn - Priceless
    #4
    Take a heat gun to the GPU, you might be surprised at the outcome, seriously...

    Q-6
     
  5. Lee_Bo macrumors regular

    Lee_Bo

    Joined:
    Mar 26, 2017
    Location:
    Greenville, SC
    #5
    Oh, it's just money. Go ahead and buy a new one.
     
  6. MagicBoy macrumors 68040

    MagicBoy

    Joined:
    May 28, 2006
    Location:
    Manchester, UK
    #6
    Unlikely to be related to your clickbait cat.

    It's most likely ye olde graphics issue with the 2010. There was a repair program to swap the logic board a few years ago. IIRC there's a tantalum capacitor C9560 that supplies power to the GPU that goes bad. It's a pain to replace.

    Don't mess about with the heat gun, won't do anything.
     
  7. pshufd macrumors 6502a

    Joined:
    Oct 24, 2013
    Location:
    New Hampshire
  8. MagicBoy macrumors 68040

    MagicBoy

    Joined:
    May 28, 2006
    Location:
    Manchester, UK
    #8
    Surely it's an act of God, therefore not covered... :D
     
  9. pshufd macrumors 6502a

    Joined:
    Oct 24, 2013
    Location:
    New Hampshire
    #9
    Apple should change the name of MagSafe to CatSafe. They could also market the power bricks as Cat Stands.
     
  10. FrannBarker thread starter macrumors newbie

    FrannBarker

    Joined:
    Apr 20, 2019
    #10
    Ha, will be sure to cover against random acts of cat in the future. Thanks very much for the info, will stop blaming pet and consider buying something newer. Thanks again
     
  11. currahee2100 macrumors regular

    Joined:
    Feb 9, 2009
    #11
    The new AppleCare+ covers accidental damage
     
  12. MacDonaldTrump macrumors regular

    MacDonaldTrump

    Joined:
    Nov 28, 2018
    Location:
    Brisbane Australia
    #12
    How/where do you learn what the error logs mean? how did you know Gpu? Just curious I know very little about computer logs or language but keen to learn.
     
  13. pshufd macrumors 6502a

    Joined:
    Oct 24, 2013
    Location:
    New Hampshire
    #13
    Error logs are standard fare if you work in development, testing or support for software and hardware products. So is reading crash dumps. Ideally developers name their modules and routines in a descriptive way so that a casual reader has some idea as to where the crash or failure occurred.
     

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12 April 20, 2019