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Cat hair in display...

zap2 said:
take it to the store and ask them to clean it for you, or open it up.

Can't hurt ,if they say you have to buy a new one or live with it try opening it up at home but that would be a last choice idea.
Click to expand...

It's two months old. No way am I breaking it apart myself, nor do I have the time to send it back for "repair."

I paid $6,000 for the best so I could make a living with this equipment, not have an LCD that sucks not only cat hair, not only an eyelash, but now dust.

I'm not leaving the store tomorrow without a new one. Simply inexecusable to pay this much money for something like this and have it suck dust. What am I supposed to do, work in a clean room?
 
Uhh...

That seems to be a defect in the display Gary.

They're supposed to be SEALED. x_x'

I'm guessing it isnt sealed. :eek: Must've not been sealed properly, but I know that from talking to a genius at Annapolis, they are made to be sealed so nothing can get inside of them. I asked him why there was no vents because it felt like an oven. lol. :p

Good luck though man. They should replace it, since its obviously a defect on their part since it is supposed to be sealed.

- Jonny
 
Reanimation_LP said:
Uhh...

That seems to be a defect in the display Gary.

They're supposed to be SEALED. x_x'

I'm guessing it isnt sealed. :eek: Must've not been sealed properly, but I know that from talking to a genius at Annapolis, they are made to be sealed so nothing can get inside of them. I asked him why there was no vents because it felt like an oven. lol. :p

Good luck though man. They should replace it, since its obviously a defect on their part since it is supposed to be sealed.

- Jonny
Click to expand...

Taking it in today.

I'm just nicely going to tell them that I have three other LCD displays in the same room (two other Apple) and that this just isn't normal.

Sending it in for repair won't be an option, either. I really use the heck out of these things every day.

Wish me luck! :D
 
iGary said:
Wish me luck! :D
Click to expand...

Good luck... and don't take no for an answer although I'm sure that you won't.

Maybe an injured and disappointed tone is better than a belligerent one. Well, at first anyway.
 
Blue Velvet said:
Good luck... and don't take no for an answer although I'm sure that you won't.

Maybe an injured and disappointed tone is better than a belligerent one. Well, at first anyway.
Click to expand...

I decided to let them repair it. Hopefully they will just replace it from the repair depot.

If it was my ONLY display, I wouldn't have left, but since this is "my" local Apple Store, and I have another at home, I don't want to call in favors I don't have to..yet. They said I'd have it, or a replacement, back in two days or so.

Now, one thing that really irks me is thie Pro Care thing. If you buy online from Apple (which I did, there was no store here at the time) you CAN NOT get Pro Care, which gets you same-day repairs, advance bokings at the genuis bar....why am I punished because I didn't buy it at a retail store?
 
I was told i could get ProCare whenever i wanted to at the local applestore around here (at least the one at chestnut hill) And they didn't bother asking if i bought it in a store or online.
 
iGary said:
It's two months old. No way am I breaking it apart myself, nor do I have the time to send it back for "repair."

I paid $6,000 for the best so I could make a living with this equipment, not have an LCD that sucks not only cat hair, not only an eyelash, but now dust.

I'm not leaving the store tomorrow without a new one. Simply inexecusable to pay this much money for something like this and have it suck dust. What am I supposed to do, work in a clean room?
Click to expand...

ya you make a good point and im on ur side apple should replace the screen but the qusetion is will they. Just make sure have a answer to all there questions
 
My other display now has two hairs in it.

Guess it is going back, too, when the 30" arrives. :rolleyes:

This is pretty lame.
 
iGary said:
My other display now has two hairs in it.

Guess it is going back, too, when the 30" arrives. :rolleyes:

This is pretty lame.
Click to expand...
Time to shave the cats.
 
mpw said:
Time to shave the cats.
Click to expand...

Basically.

I brush her everyday (short hair, even) and she just keeps shedding.

The guy at Apple said you should be able to buy the thing in hair and not have one get in.

:eek:
 
Well, I just got a message that the unit (don't know whether they repaired it or decided to send me a new one) is on it's way.

It would be sweet if it was a new and unopened unit.
 
after you get new monitor

seems you have 2 issues at hand:
1. getting a new screen - I would be very ticked that something got on the inside. That is not right at all.

2. what to do with the cat afterwards

Despite being an animal lover, I won't say what I would do with the cats, but suffice to say, they wouldn't be around very much longer...

Cheers,
Keebler
 
They repaired the old one (replaced the LCD).

BTW - the repair order says it is a Phillips LCD - just an FYI for anyone curious.

No dead pixels, and no cat hair!

I missed it terribly. :eek:

4 day turn-around. Nice job Apple.


<-----Happy customer.
 
iGary said:
They repaired the old one (replaced the LCD).

BTW - the repair order says it is a Phillips LCD - just an FYI for anyone curious.

No dead pixels, and no cat hair!

I missed it terribly. :eek:

4 day turn-around. Nice job Apple.


<-----Happy customer.
Click to expand...

iGary,
Apple doesn't normally replace computers for small issues like this, right? (not like Dell, they replace almost all computer, and don't bother repairing them) I'm wondering because Apple has never done something like this before on my numerous repairs..maybe they changed their policy?
 
imac9556 said:
iGary,
Apple doesn't normally replace computers for small issues like this, right? (not like Dell, they replace almost all computer, and don't bother repairing them) I'm wondering because Apple has never done something like this before on my numerous repairs..maybe they changed their policy?
Click to expand...


They didn't replace IT, they replaced the LCD "element" of the display, which I noticed on the repair order is a Phillips part (just the LCD - not the frame and cord, etc.)
 
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