Catalina made my Canon Scanner useless

chfilm

macrumors 68030
Original poster
Nov 15, 2012
2,704
1,488
Berlin
Hey,

I got a new mac pro and added my Canon Pixma 515 multifunction scanner/printer in the system settings. Printing works fine, but the device just doesnt show up as a scanner anymore. I was trying to download any drivers or software from canon but it says, that the printer is no longer compatible with Catalina. Was googling some more and it seems like because of the 64bit update, certain scanners are basically bricked.

Is this even possible?? Any advice?
 

TiggrToo

macrumors 65816
Aug 24, 2017
1,091
2,932
Out there...way out there
Hey,

I got a new mac pro and added my Canon Pixma 515 multifunction scanner/printer in the system settings. Printing works fine, but the device just doesnt show up as a scanner anymore. I was trying to download any drivers or software from canon but it says, that the printer is no longer compatible with Catalina. Was googling some more and it seems like because of the 64bit update, certain scanners are basically bricked.

Is this even possible?? Any advice?
Looking this up based upon the details you supplied, I found drivers here: https://www.usa.canon.com/internet/portal/us/home/support/details/printers/black-and-white-laser/imageclass-mf515dw?subtab=downloads-drivers

The only "Pixma 515" I found was that one.
 
  • Like
Reactions: chfilm

barbu

macrumors 6502
Jul 8, 2013
359
505
wpg.mb.ca
Sounds more like Canon made your Canon printer useless by not bothering to write a driver. Not trying to dump on you, I know it sucks (ask me how I know) but I think the blame belongs squarely with the manufacturer. Apple gave years of advance notice for the change to 64-bit only. Canon decided they didn't care.
 

chfilm

macrumors 68030
Original poster
Nov 15, 2012
2,704
1,488
Berlin
Sounds more like Canon made your Canon printer useless by not bothering to write a driver. Not trying to dump on you, I know it sucks (ask me how I know) but I think the blame belongs squarely with the manufacturer. Apple gave years of advance notice for the change to 64-bit only. Canon decided they didn't care.
also true. They just want me to buy a new one. This is insane!
- - Post merged: - -

Looking this up based upon the details you supplied, I found drivers here: https://www.usa.canon.com/internet/portal/us/home/support/details/printers/black-and-white-laser/imageclass-mf515dw?subtab=downloads-drivers

The only "Pixma 515" I found was that one.
Thx, but that's not the one sadly...
 

tinman1

macrumors newbie
Jan 2, 2020
2
0
I have a really good Canon 5200f scanner. I used it a lot in Mojave with Vuescan because Canon gave up updating their driver for it a long time ago. Now in Catalina Vuescan can't see it. So I tried running Vuescan in Linux - still can't see it. I emailed Vuescan and the reply was they will not support this scanner on Linux. So for the past few days I have been trying to run Vuescan in Mojave to no avail. Running Mojave in a virtual machine (Parallels Desktop) doesn't see it either. And Mojave ran like treacle in the VM even though I'm using a MBPRo 2015 retina. I'm now downloading Mojave for the third time (?) because the installer doesn't like being used more than once it seems. Then I shall install Mojave on an external USB 3 drive. Then install Vuescan and hope it sees the scanner.
 

Peadogie

macrumors regular
Aug 4, 2019
135
72
Georgia, USA
You could try using the Image Capture app in your Applications folder to see if it will work with your scanner.
After you open IC check the Help Menu in the Menu Bar for more info on using the app.
 
  • Like
Reactions: barbu and smirking

Plutonius

macrumors G3
Feb 22, 2003
8,189
6,636
New Hampshire, USA
Hey,

I got a new mac pro and added my Canon Pixma 515 multifunction scanner/printer in the system settings. Printing works fine, but the device just doesnt show up as a scanner anymore. I was trying to download any drivers or software from canon but it says, that the printer is no longer compatible with Catalina. Was googling some more and it seems like because of the 64bit update, certain scanners are basically bricked.

Is this even possible?? Any advice?
Here is the list of officially supported Canon printers / scanners for Catalina.

You will probably need to buy a scanner that is supported under Catalina (doesn't have to be Canon) and use your multifunction scanner/printer as only a printer.
 

chfilm

macrumors 68030
Original poster
Nov 15, 2012
2,704
1,488
Berlin
You could try using the Image Capture app in your Applications folder to see if it will work with your scanner.
After you open IC check the Help Menu in the Menu Bar for more info on using the app.
It doesnt see the scanner.

This is so outrageous, whoever's fault it is. There's a 89$ app that enables the scanner again called vuescan, but I don't like how it looks and for 30$ more I can buy a new device.
The environment says thank you Canon and Apple for this!

What's really crazy is that on my old Mac Pro which I just upgraded from Mojave it still worked. Just on the new one, with a fresh Catalina Install I'm unable to add it. ARGH!
 
  • Sad
Reactions: Peadogie

tinman1

macrumors newbie
Jan 2, 2020
2
0
I got mine to work again in Vuescan by installing Mojave on a USB 3 stick. First thing (it won't work without) is to locate the old (32Bit in my case) driver. I found it via the Wayback machine on an older version of Cannon's site. Email it to yourself as a file. Boot up from the Mojave USB stick. Open a browser and download the driver from email account. Install the driver. Install Vuescan. Voila! it worked.
 

PBG4 Dude

macrumors 68030
Jul 6, 2007
2,715
1,874
This happened with my Canon LIDE scanner after Snow Leopard. Canon wouldn’t write intel-native drivers for it. Will never buy another Canon scanner/printer again if possible.
 

maflynn

Moderator
Staff member
May 3, 2009
65,490
31,525
Boston
Is this even possible?? Any advice?
Sadly this is one area that seems to bite Mac users, all too often older peripherals are no longer supported, whether the maker drops support or defers to Apple to support and it stops working. This happened to my older Epson scanner. It works great in Windows, but not macOS
 

Roachjt

macrumors newbie
Sep 24, 2019
11
4
I had a similar problem with my Canon printer/scanner and my 2015 MacBook Pro after I had performed a completely clean install of Catalina. Over WiFi, the Macbook would only see the printer New drivers etc didn’t make any difference. However when I connected the printer/scanner using USB, the Macbook saw both the printer and its scanner and set it up as an additional device. I then deleted the original (the one that the MacBook would only see as a printer) and after that the Macbook both prints and scans over WiFi. Odd, but at least it now works
 
  • Like
Reactions: chfilm

Plutonius

macrumors G3
Feb 22, 2003
8,189
6,636
New Hampshire, USA
This happened with my Canon LIDE scanner after Snow Leopard. Canon wouldn’t write intel-native drivers for it. Will never buy another Canon scanner/printer again if possible.
Canon's LIDE 110 (and up) scanners are supported under Catalina.

I have also had no issues with the LIDE series in Sierra, High Sierra, and Mojave.
- - Post merged: - -

I had a similar problem with my Canon printer/scanner and my 2015 MacBook Pro after I had performed a completely clean install of Catalina. Over WiFi, the Macbook would only see the printer New drivers etc didn’t make any difference. However when I connected the printer/scanner using USB, the Macbook saw both the printer and its scanner and set it up as an additional device. I then deleted the original (the one that the MacBook would only see as a printer) and after that the Macbook both prints and scans over WiFi. Odd, but at least it now works
What model Canon do you have ?
 

Roachjt

macrumors newbie
Sep 24, 2019
11
4
Canon's LIDE 110 (and up) scanners are supported under Catalina.

I have also had no issues with the LIDE series in Sierra, High Sierra, and Mojave.
- - Post merged: - -



What model Canon do you have ?
MG5300. It is old but meets my needs
 

chfilm

macrumors 68030
Original poster
Nov 15, 2012
2,704
1,488
Berlin
Well - I got a USB cable for the printer and look at that, it gets recognized as a scanner again. But only if the cable is connected. Sigh. But ok, at least. Thanks for the advice!
 

Roachjt

macrumors newbie
Sep 24, 2019
11
4
Well - I got a USB cable for the printer and look at that, it gets recognized as a scanner again. But only if the cable is connected. Sigh. But ok, at least. Thanks for the advice!
Pleased that the USB method worked (well, sort of) but I should probably add that our other 2015 MacBook Pro (identical config) had no problem with seeing the printer and scanner on my Canon MG5300 under Catalina but that machine has never had a clean OS install since it was bought - all OS upgrades have been over the top of the existing system. The missing scanner problem only occurred with a clean Catalina install on my own machine. Don’t understand why but all is well - until the next time, no doubt.
 
  • Like
Reactions: IowaLynn and chfilm

dictoresno

macrumors 601
Apr 30, 2012
4,207
469
NJ
my Canon Pixma MG6320 all in one only used the 32 bit canon app and the scanner app it no longer works on Catalina. the printer prints just fine though. I was indeed able to use the scanner through the built in Mac printer/scan properties without issue.

however I needed a higher end scanner anyways so I got a new Epson V370, their apps are 64 bit updated.

but you should still be able to use your canon scanner through the built in app as opposed to using the canon software.
 

MisterSavage

macrumors 68000
Nov 10, 2018
1,821
1,553
I can still print with my Canon printer but I lost the ability to scan a few Mac OS versions ago. They haven't kept their drivers updated.
 

Ruggy

macrumors 6502
Jan 11, 2017
341
187
As has been previously mentioned 'Image capture' a Mac default program will handle almost any scanner.
You should find your scanner under 'shared' if it's connected by wifi and 'devices' if connected by wire.

I too lost the ability to scan with Canon drivers a few versions ago but Image capture still works for me.
 

chfilm

macrumors 68030
Original poster
Nov 15, 2012
2,704
1,488
Berlin
my Canon Pixma MG6320 all in one only used the 32 bit canon app and the scanner app it no longer works on Catalina. the printer prints just fine though. I was indeed able to use the scanner through the built in Mac printer/scan properties without issue.

however I needed a higher end scanner anyways so I got a new Epson V370, their apps are 64 bit updated.

but you should still be able to use your canon scanner through the built in app as opposed to using the canon software.
Only by cable, not wirelessly anymore.
- - Post merged: - -

As has been previously mentioned 'Image capture' a Mac default program will handle almost any scanner.
You should find your scanner under 'shared' if it's connected by wifi and 'devices' if connected by wire.

I too lost the ability to scan with Canon drivers a few versions ago but Image capture still works for me.
Only by cable, that’s what’s freaking me out. I never used any canon software before