I think they need to remove the “Replies within one business day” from their packaging.
That very well could be. Maybe I’m just too patient and lenient because I had a good experience. I don’t know how big of company Caudabe is, so I can’t blame a small team or anything.I pretty much agree. It’s not like the iPhone release was a surprise to any of these companies. It looks an awful lot like poor planning.
Or staff up to meet their promise to customers. When I worked in retail/e-commerce, a 5-day turnaround on customer service email would not have been tolerated.I think they need to remove the “Replies within one business day” from their packaging.
The problem is they didn't foresee or anticipate the action button being a button. The early leaks were that it was going to be haptic, then it changed to a button. This was all just rumour and leaks though, nothing official. They said themselves they started the preparation and tooling for new cases months in advance so when it was official they had to switch to both button and cutout cases.I pretty much agree. It’s not like the iPhone release was a surprise to any of these companies. It looks an awful lot like poor planning.
That very well could be. Maybe I’m just too patient and lenient because I had a good experience. I don’t know how big of company Caudabe is, so I can’t blame a small team or anything.
Have a little faith. I raised my concerns and they replied back on X/Twitter.
View attachment 2293123
I’m so glad to hear it’s been resolved, it can be extremely frustrating when companies don’t respond cause it leaves the consumer wondering if it will ever get resolved. I’ve had amazing experiences with them and not so amazing as well. It’s all a very subjective experience.Well, since my initial post and the feedback of this community, ironically Cadaube responded. It’s as if someone was reading this side. They’re wanting to work with me to get things resolved. I’ll at least post the final resolution. But thanks for the feedback, ALL
I’m so glad to hear it’s been resolved, it can be extremely frustrating when companies don’t respond cause it leaves the consumer wondering if it will ever get resolved. I’ve had amazing experiences with them and not so amazing as well. It’s all a very subjective experience.
don't worry the mous is better I have bothI’ve never heard of the brand before. Right now I have a Mous case on my 14 PM and it’s pretty good.
Every time you email you go to the bottom of the pile lolReached out to Caudabe support on 9/30, they replied on 10/7 to which i replied immediately. I'm still waiting for a resolution on my 10/7 email reply, so probably like a 1 week+ response time.
Unacceptable imo, especially when they advertise a 1 business day reply time.
Every time you reply back through email it bumps you down to the bottom of their queue. Just be patient as they’ll get back to you if you stay patient.Since then I’ve left voicemails three times and wrote them six or seven times. Based on what’s said here, it’ll probably eventually come. But their support is absolutely non-existent and terrible. No automated response, just nothing
Many of us had to wait 7+ days for a response, and we didn't reply back as you mentioned. Their Customer Service this year has simply sucked, and some of us had our order date bumped twice. I know some folks had a decent experience this year, but many of us haven't.Every time you reply back through email it bumps you down to the bottom of their queue. Just be patient as they’ll get back to you if you stay patient.
Probably just need to cut them a little slack..
might get to the spam foldI purchased an iPhone 15 Pro Sheath case from Caudabe’s website, and at the time the case was not available with an action button cover. Caudabe said on their site they would send out an additional case with the action button cover if you order by a certain time - I did that. When emailing Caudabe asking for the additional case there was and has yet to be a response. Soon after m, I purchased an iPhone 15 Pro Max and decided to try to work with Caudabe by ordering a grey Sheath case (same is back ordered as of this writing). When Caudabe never responded to my previous email, I decided to email asking that my order be canceled. The company has yet to respond as of this writing. Be very cautious about spending your money with this company. Should you change your mind you may find yourself stuck fighting to get the stress free customer service the company promotes.
Got the case yesterday.I finally got a response that seemed earnest and not scripted.
They say 1-2 more weeks is expected. Glad they finally got to my email =)
Mine came perfectly, for my 15 Pro Max. Have you tried to reach out for a replacement?Received a Sheath for my 15pro. I don’t like it and reverted back to an Apple FW case for now. Cheap feeling and sharp edges where the sides meet the front lip.