The "unsealed" usually only refers to software that you have purchased. Does not apply to a Mac, within that 14 days, which can be for any reason, or no reason at all.
Your office has a lot of light. Ours looks like dragon lair in deep cave. No-one ever complained about silver macbook pros. But we do have external sun blinds, intentionally blocking most of the light.I have two Mac Studio displays at work and I have built a black hood around them both. The silver foot for both monitors reflects so much light I had to print two black sheets of card to cover them up. So I know where you are coming from.
View attachment 2234618
Delta is correct. I returned a 14" M1 MBP Max. I bought something better, but they didn't know that. They asked me why I was returning it and I said "don't waste my time, send me my money". They did.I think you are mis-interpreting something. The "unsealed" usually only refers to software that you have purchased. Does not apply to a Mac, within that 14 days, which can be for any reason, or no reason at all.
You have 14 days to notify Apple that you intend to return, then another 14 days to either return, or arrange for pickup of your Apple hardware. Must be returned with all included items, in the original package, but certainly does not need to be the original un-sealed package
I checked at UK Apple site, and I expect that would be the same anywhere in EU.
I can see the silver frame of Apple's MBAs — even going back years — easily being a problem under office fluorescent lighting.
I'd contact the Apple Store directly and see what they say about returning the Mac. Don't resign yourself or put up with something you don't like or have regrets about!
Delta's probably right.
Here's a translation of Sweden's Apple Store policies, if that's where you are. Looks like the same policy as at the U.S. store! (I'll wager Apple Norway and Apple Denmark have the same policies.)
“Apple Retail Sweden AB Purchase conditions for the Apple Store
Right of return
If you are not satisfied with a purchase, you may return the product together with the original receipt and original packaging within fourteen (14) calendar days of the date of purchase.
Note the following:
- If the product is returned in the original packaging, we will exchange it or issue a refund.
- Opened software, memories and other media may be exchanged for a similar product, but cannot be returned in exchange for a refund.
- Custom products, including personally engraved iPads, cannot be returned or exchanged.”
![]()
Apple - Legal - Sales Policies - Sweden Retail Sales
www-apple-com.translate.goog
With hardware, they expect the customer to have unsealed the wrap, opened the box, and tried it!
Ok guys, I will try call the online Apple support tomorrow and try asking them, but as you can see in writing it says unsealed. Mine has been sealed, and used and I'm currently typing from it now, lol! If they say right away "no we don't accept used / unsealed hardware" what then? I just want to trade it with a Space Grey really badly. I'm so unhappy with how the raw silver aluminum looks like in use. Also in night time, the screen reflects on the aluminum. I've had the worst headache since I got it yesterday.Indeed, we are all telling @TinaBelcher that he/she can ask for a refund or exchange of the MacBook. I would return it and get a midnight or a space grey one before the return period expires.
omg I see that!!! There might be hope!! I just wanna trade it for a space greyI think you are mis-interpreting something. The "unsealed" usually only refers to software that you have purchased. Does not apply to a Mac, within that 14 days, which can be for any reason, or no reason at all.
You have 14 days to notify Apple that you intend to return, then another 14 days to either return, or arrange for pickup of your Apple hardware. Must be returned with all included items, in the original package, but certainly does not need to be the original un-sealed package
I checked at UK Apple site, and I expect that would be the same anywhere in EU.
I just re-read what Delta wrote, and I see that now. It's because it's all written in one paragraph and I couldn't tell the policies apart. I'm gonna call them tomorrow and ask if I can make a trade in for a space grey versionDelta is correct. I returned a 14" M1 MBP Max. I bought something better, but they didn't know that. They asked me why I was returning it and I said "don't waste my time, send me my money". They did.
Less whining and assuming, more calling them to return it. Problem solved.
Your situation is totally understandable.The bigger problem is how light reflects on the raw aluminum.. especially artificial lights such as ceiling lamps. It's really bad. I can only speak from my own experience, but I find it so bright that it actually blinds me and take away my focus of the screen. The screen is supposed to be the bright thing to focus on, but all my eyes can see is the bright aluminum down at the keyboard/trackpad. The screen becomes dull in contrast. It's really not a pleasant experience. I wanted to show you examples, but it's too difficult for me to photograph or film. It doesn't translate on to the camera as the camera "neutralize" the brightness.
I think so. As long as it's the same kind of space grey as my MBP 2018 model. It's dark enough to make me focus on the screen and forget everything around it. I like the idea of midnight but the fingerprints are horrible.Good choice. As others have said, you should be happy and satisfied with your purchase.
Once the refund is processed, do you already know what alternative you will buy? Is Space Gray the winner?
Time to get a backup solution once you have #1 priority color fixedUpdate:
Thank you all for pushing me to contact Apple despite me being stubborn and not believing that I could return a used Air. I talked to a very sweet lady from Apple on the phone, and you guys were right. They don't do a trade-in, but I can return it and get my money refunded and then it's up to me to buy a new one once the money come in.
But let me tell you, I'm glad I didn't wipe my old MacBook Pro, cause we ended up wiping my Air through "Find" on the phone, so I lost everything on it, but thankfully it's all still stored on my Pro as well. So, now I'm just waiting for some emails with some forms I have to fill out and labels, so I can ship it back.It probably won't me today tho
Was it through the Apple online store? I could use some help how to properly return it. I got some links but I need some helpDelta is correct. I returned a 14" M1 MBP Max. I bought something better, but they didn't know that. They asked me why I was returning it and I said "don't waste my time, send me my money". They did.
Less whining and assuming, more calling them to return it. Problem solved.
Perhaps: https://secure5.store.apple.com/sho...CAQQxEEFR60G5iBOxuVtBE7QDb50TvAAFpqSXrs-n_FLoWas it through the Apple online store? I could use some help how to properly return it. I got some links but I need some help![]()
it says the link s illegal?