Caution when ordering from Amazon

Discussion in 'MacBook Pro' started by periopdoc, Jan 4, 2017.

  1. periopdoc macrumors newbie

    Joined:
    Nov 2, 2009
    Location:
    Kalispell, Montana
    #1
    Just wanted to warn everyone to look over your order very carefully if buying from Amazon.

    On Dec 30th, I placed an order for the $1,899 MNQF2LL/A (13" TB 2.9 GHz 8 GB 512GB) from Amazon (not one of their affiliates)

    On Jan 4th, the order arrived on schedule, but what was in the box was the $1479 MLL42LL/A (13" non-TB 2.0 GHz 8 GB 256 GB).

    I contacted Amazon's customer service, and they pretty much brushed me off saying "we did have the item in stock but shipped the incorrect item and then ran out of stock" In other words they sold the same computer to two people. The representative didn't seem to understand why their actions were such a problem, although he apologized for the inconvenience of having to wait for a replacement until they get them back in stock.

    In this case, the visual, physical differences between the TB and the non TB versions, ensured that I could immediately identify the screwup. Had it been a processor/ SSD/ memory issue, I might not have caught it immediately. From now on, I will be certain to immediately run a system check on any computer I purchase to ensure the delivered specs match the purchased (from all suppliers). I recommend you do the same.

    Judging from the reviews, I am not the only one to whom this has happened.
     
  2. deany macrumors 68030

    deany

    Joined:
    Sep 16, 2012
    Location:
    North Wales
    #2
    Not good.
    Was that a 'fulfiled by amazon' trMBP or a 'seller' on amazon?
    I tend to always try and buy 'fulfilled by amazon' Prime where possible even if the item is slightly more.
    (UK)
     
  3. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #3
    It sounds more like an innocent mistake, they shipped the wrong computer to you, by the time you saw what was happening they ran out of stock. I don't think they sold the same computer to two different customers.

    Also I'm not sure about being brushed off they did own up to the mistake and apologize. I understand your frustration and certainly can empathize, but mistakes do happen. I'm not sure what else Amazon could do other then apologize.

    Looks like Amazon itself based on what the OP wrote:
     
  4. jksu macrumors regular

    Joined:
    Nov 26, 2009
    #4
    truth is they do make mistakes- whether human or robot roaming their warehouses. i've ordered probably thousands of items from amazon over the last few years. 1 order of a car fram air filter they sent the wrong one. by the time i noticed the error it was months later (since i ordered well in advance to stock up for future maintenance). so it's always incumbent on us to check our orders whether it's a $2000 laptop or $4000 flat screen or $5 zipper ties. but overall i am impressed how often they get it right and to my door in a couple of days.
     

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