That's surprising considering they never sent half of their customers any sort of reply. I think you just got lucky
their CSR was great considering they're from China. Was one of the early people who preordered and they didnt mine out out whereas others were getting theirs. Emailed them and they explained it was due to the overwhelming demand. They shipped me an extra one free of charge for the inconvenience. So now I have two granted one didnt come in the original box but in a sleeve with just one clip.