CD not reading or ejecting

I just got a Macbook Pro, (second hand) and upon my first attempt to play a music CD it loaded into the slot fine enough but then failed to read at all, did not show up in iTunes nor the desktop nor to the left of the finder folder. I've tried ejecting the usual way, and through iTunes, by restarting while holding down the trackpad button, also through Disk Utility and through the Mac's very own suggested method of loading the firmware at the beginning (which won't even load, not by the instructions the Help article gave me.)

I've contacted the previous owner to see if he has any clue, but he has yet to respond and I'm getting impatient. Any ideas?