Cell company says I made calls that I didn't...

[.JahJahwarrior.]

This ever happen to anyone else? AT&T wants me to pay $15 for calls I made to Europe. Supposedly, I made four calls and talked for a total of ten minutes. I never called Europe, but they refuse to not charge me for these calls.

Is there any recourse in situations like this? My phone call log goes back to 7 days before they said I made the calls, so I can't prove with my phone that I didn't call Europe. I'm positive the sim card has never been missing, so who else could have called europe on my account?

After dealing with T-Mobile crap for a month, I switched to AT&T only to be screwed over by them in the first month of my contract!

 

[Surely]

If you are being truthful......

Ask to speak with someone in the Customer Relations department.

Explain that you switched to AT&T from T-Mobile, and now you feel screwed.

Ask them why they would want an unhappy customer that will either:
1. cancel their contract, or
2. go back to T-Mobile (or another company) as soon as it's over,
all over a measly $15?

Be calm. Be polite. Express your frustration, and point out that it's not specifically that person that you are angry at, it's AT&T.