Cell company says I made calls that I didn't...

Discussion in 'Community Discussion' started by .JahJahwarrior., Jun 23, 2009.

  1. .JahJahwarrior. macrumors 6502

    Jan 1, 2007
    This ever happen to anyone else? AT&T wants me to pay $15 for calls I made to Europe. Supposedly, I made four calls and talked for a total of ten minutes. I never called Europe, but they refuse to not charge me for these calls.

    Is there any recourse in situations like this? My phone call log goes back to 7 days before they said I made the calls, so I can't prove with my phone that I didn't call Europe. I'm positive the sim card has never been missing, so who else could have called europe on my account?

    After dealing with T-Mobile crap for a month, I switched to AT&T only to be screwed over by them in the first month of my contract!
  2. Surely Guest


    Oct 27, 2007
    Los Angeles, CA
    If you are being truthful......

    Ask to speak with someone in the Customer Relations department.

    Explain that you switched to AT&T from T-Mobile, and now you feel screwed.

    Ask them why they would want an unhappy customer that will either:
    1. cancel their contract, or
    2. go back to T-Mobile (or another company) as soon as it's over,
    all over a measly $15?

    Be calm. Be polite. Express your frustration, and point out that it's not specifically that person that you are angry at, it's AT&T.

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