The day I upgraded to WatchOS 7 on my AW5 the cellular data worked when I went for a walk. The next day I was not able to use any data features only make phone calls from the watch. Restarted the watch and removed/re-added the data plan but data still isn’t working. I have a case open with AT&T they said the EID isn’t showing up on their server and they have to escalate it to engineering. Anyone having issues?
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Cellular Data on AW5 stopped working after WatchOS 7 Upgrade AT&T
- Thread starter dohspc
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I have the exact same issue!! Very frustrating.
I can still call and receive phone calls but no Siri,dictation, walkie talkie, or iMessage.
I’ve done the usual, rebooting both the phone/watch, signed out of iMessage, then erased all the data and repaired it. It doesn’t seem like an AT&T issue since the phone calls still work but an OS7 issue? On the watch under cellular status: “not connected”. Anyone have any other suggestions beyond just waiting for it to be fixed?
I can still call and receive phone calls but no Siri,dictation, walkie talkie, or iMessage.
I’ve done the usual, rebooting both the phone/watch, signed out of iMessage, then erased all the data and repaired it. It doesn’t seem like an AT&T issue since the phone calls still work but an OS7 issue? On the watch under cellular status: “not connected”. Anyone have any other suggestions beyond just waiting for it to be fixed?
Can you make or receive phone calls? I guess I’ll try to get ahold of someone at AT&T and enter that nightmare.
No issues with my Series 3 GPS + Cellular on AT&T. My plan shows correctly in the iPhone Watch app and in Setting > Cellular > my plan shows connected. Under Settings > About, I have Carrier settings 13.0.2 and all device IMEI, ICCID, MEID, MAC, BT, Firmware, SEID, and EID are populated correctly.
How did you upgrade to WatchOS 7, directly from your Watch or by using the Watch app on your iPhone?
Note: I used my Watch app on my iPhone.
Dave
Not the same but a few weeks ago my Series 3 just arbitrarily decided to give up its cellular connection to Verizon.
I eventually ended up unpairing it and then joining it again and restoring to get it working again.
Out of that list above I’m currently missing the MEID. I used the software on my phone to update my watch, also have unpaired my watch twice now. Does this seem like an AT&T issue?
Not just based on your missing MEID since AT&T does not actually use that but it is odd since the MEID is the first 14 digits of your IMEI.
AT&T is concerned with the IMEI and the EID and then generates a ICCID (what magic number that would normally be on a Nano-SIM) for your watch.
That clearly indicates that your cellular service is provisioned with AT&T but a data plan does not appear to be active at this time.
Now about your AT&T plan, how is your watch showing on your AT&T Account and was it initially added using self-setup from your iPhone or was it done manually by and AT&T rep?
For Example: my shows as Access for Apple watch - $10, NumberSync Apple Watch - $0.00. You can find this using your myAT&T app on your iPhone or using the web: https://att.com/myatt/
Dave
Thanks for the response. I just tried to call/chat, but chat is unavailable and to talk to someone would be > 1hr. I have 2 Apple watches on my account (my wife hasn't upgraded to OS7 yet, and works but is a series 3), mine is listed as AT&T unlimited wearable $10.00. I upgraded my series 3 to series 5 in December and haven't had an issue until I updated to OS7. However when I did upgrade it in December the cellular didn't work and I did have to have a rep online do a few things to it (what he did I'm not sure), so maybe its been messed up since then?
Yes that would cause this type of issue of cellular calls / SMS Txts working but no LTE Data services. It does look like the AT&T rep might have put you on the wrong plan, a generic wearable plan for the Samsung watch. In this can later changes can result in the data plan being removed. Does your wife's watch shows correctly as Access for Apple watch?
Normally I would just ask you to remove your plan from within your Watch app on your iPhone and re-add it but since you appear to be on the wrong plan that is a very bad idea since it does not really remove the plan for your AT&T account. It just removes it from your iPhone and your watch.
But if you don't care about losing cellular connectivity for your watch for a day or 2 until you get a rep at AT&T.
Go into your Watch app on your paired iPhone:
Scroll down to Cellular, Tap it and where you see Cellular Plan AT&T, click on the Orange Info circle, a pop up will appear at the bottom of the page with Manage AT&T Account, Remove AT&T Plan, or Cancel.
Note: The following steps will not actually remove the plan from your AT&T account. That can only be done by calling AT&T.
Choose the RED Remove Plan and then try to add it again but a word of caution it might not offer to reuse your current wearable plan but want to add another new Apple watch plan. But since you will need to talk to AT&T to get this all fixed later anyway you might chose to go this route.
Apple Link for details on Cellular setup to review as a refresher: https://support.apple.com/en-us/HT207578
Dave
Yes my wife's watch is listed as 'Access for Apple Watch', talk about annoying!!
Will fixing this with a rep be relatively straight forward so it doesn't happen again?
Also, do you think its ok for my wife to update to watchOS7 tonight or should she hold off?
Great response Dave, I really appreciate it!
Will fixing this with a rep be relatively straight forward so it doesn't happen again?
Also, do you think its ok for my wife to update to watchOS7 tonight or should she hold off?
Great response Dave, I really appreciate it!
Yes a rep can fix it but it may take a couple of reps to find one that really understands the Access Apple Watch plan and once it is fixed it will stick. Try asking for Apple Watch support when you get a live person.
You should have your watch's IMEI / EID information handy. I would suggest you just take a screen shot now to be ready. Please remember this is still a somewhat rare plan for any carrier vs their total installed base of devices.
Yes your wife's upgrade should work just like mine did yesterday since she has the correct plan already attached to your AT&T account.
Dave
You should have your watch's IMEI / EID information handy. I would suggest you just take a screen shot now to be ready. Please remember this is still a somewhat rare plan for any carrier vs their total installed base of devices.
Yes your wife's upgrade should work just like mine did yesterday since she has the correct plan already attached to your AT&T account.
Dave
Finally talked to an agent, who escalated it to her supervisor. Basically I'm SOL for the time being according to them. They tried to issue me a new cell plan and that didn't work (not sure why), then they said they are aware of this issue and are currently working on an update (should be 5-7 business days). So right now I basically have 0 LTE service on my watch, now not even phone calls will work!
Thanks for your help. I might try calling back again when I have more energy to deal with this BS. Not sure why its so hard to just add in the Access for Apple Watch plan, ugh.
Thanks for your help. I might try calling back again when I have more energy to deal with this BS. Not sure why its so hard to just add in the Access for Apple Watch plan, ugh.
AT&T basically said 24-48 hours for mine. We will see I’m not holding my breath. Anyway I ordered a AW6 and they assigned a new number to that one because I chose set up as a new line. I will just cancel this number on this watch when I get that one and it works. They told me the issue is related to the EID not showing up in their server. They tried to add it manually but it didn’t work. The problem is you have to go through the level 1 support hoops and then they escalate to someone who can probably fix it.
Well you have another option vs @dohspc since you are just trying to reuse your existing Series 5 that has a valid EID in the database. Hint: the watch's phone number is listed on your account online. Check your account first to see if you can see any changes the CSR made. Again you can find this using your myAT&T app on your iPhone or using the web: https://att.com/myatt/
At this point since you lost all cellular service on your watch. I would not suggest you wait 3-5 busines days. Just go into the iPhone Watch app and remove the plan. And then follow the Apple support doc link below to add a cellular new plan. If the phone CSR correctly parked a valid Access for Apple Watch plan on your Watch based on it's IMEI/EID it might just activate when you go the the process as I outlined above about Removing your plan from with the iPhone Watch app.
It will be a different phone number for your watch but you don't care since NumberSync manages it anyway. Just don't select your old watche's phone number if the system should offer it.
It should not since it is not a valid Access for Apple Watch plan.
Apple Link: https://support.apple.com/en-us/HT207578
Dave
What’s annoying is it felt like I was close. I explained what Dave suggested, I needed Access for Apple Watch. They had me unpair and then got the text about a number sync. After that in the watch app I show 2 AT&T plans, one “Not in use”. If I click the orange icon for the one in use it shows my old series 3. Then I get it escalated and the guy basically says “known issue use Bluetooth for awhile”.
If it’s not working on Monday I’ll try again, just no energy to deal with this again today.
If it’s not working on Monday I’ll try again, just no energy to deal with this again today.
Just remove both plans from within the Watch app and try the steps in my post just above your last post if you missed it. It is also a good idea to power off your Watch after you make the changes and then power it back on when you are ready to start adding a plan.
Again you are only removing the plans locally and not removing any plans from your AT&T account.
Dave
Ok, I tried all of the above, got the numbersync confirmation email, but same number as before and I didn’t get to choose a different one. Before doing all of this I checked my account and it was still the same, mine is still Unlimited Mobile. After doing this, the account appears the same. What should my next step be, try to get an AT&T rep that is an Apple Specialist? Is the goal to get my watch under the Apple Watch Access vs where it is now?
Or should I erase everything on my watch, not keep the cellular plan, and set it up as a new watch with a new plan? Then later go back to AT&T and try to get the refund for the activation? But honestly if that will get this working correctly I don’t care about the activation amount.
Or should I erase everything on my watch, not keep the cellular plan, and set it up as a new watch with a new plan? Then later go back to AT&T and try to get the refund for the activation? But honestly if that will get this working correctly I don’t care about the activation amount.
If you want to try to get this working today. Make sure that you also remove the Watch Plan from your iPhone Watch app using the steps I posted yesterday. The simplest process today is to call AT&T and have the CSR remove your wearable plan from the system. As the other option has more chance of error if the rep tries to park a Apple Watch Access plan for your watch. Too many numbers to get something wrong.
Once this is done you should be able to follow the instructions below to add a correct Apple Watch Access plan for your watch. Yes you might get the $30 activation fee but you have indicated that you will address that after you get your watch up and running.
Here again is the link about adding and removing your cellular plan from your iPhone: https://support.apple.com/en-us/HT207578
Dave
Nope, doesn’t appear to be Access for Apple Watch, I guess that will be my next step with AT&T, might take a few days off from dealing with them though ha