Just want to make people aware that a recent update has literally bricked, as in no power, two of my light strips. Ive spent 3 days trying to get through to Philips support as its inundated with support requests and finally got through. The person I talked to tried to fob me off right from the beginning saying no updates have been released recently despite literally everything in my house receiving them oh and that thing happening at CES.
Anyway, he then backtracked and said oh yes 'those' items have had updates but not the lightstrips. I asked my not the light strips? He couldn't answer. He then said its because my light strip was over 5 years old and out of warranty so I called him on that and said so an LED light only has a shelf life of 5 years? No answer. Also why has my lamp which is 7 years old received an update? No answer.
I then asked why they are currently inundated with support requests as stated by their very own website? He went silent, for minutes. I could hear him but he just wasn't saying anything. I said if you don't respond I'm just going to make some noise about this issue, the lies being spouted and the extremely poor customer service. No response, for more minutes. So here I am.
Twice ive been burned by Philips now. I won't be buying ANYTHING from them again. I bought a monitor from them and it's the crappiest thing I've ever owned monitor wise. EVNIA 34" Ultra Wide. I won't go into details as this thread isn't about the monitor but trust me you'll be disappointed with it.
So I just want to make people aware that there is a major issue (not for everyone but clearly a great many) with this latest update from Philips. I have two light strips and BOTH are completely broken and cannot even be hard reset! Philips so far are denying its anything to do with them. I just want to make people aware but its probably too late if you have auto update active.
SO have £500 of lights that no longer work, won't even power on!. Both dying at the exact same time yet Philips deny its anything to do with them despite pushing out updates for everything and they're inundated with support requests. Go figure.