Chances of Apple replacing my iPhone 5?

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Jamiet361, Jun 20, 2013.

  1. Jamiet361 macrumors member

    Joined:
    Jun 20, 2013
    Location:
    Leeds, UK
    #1
    Hey guys, recently my iPhone 5's lock button has started playing up and become unresponsive to the stage where most of the time it just flat out doesn't work. I had this issue with my first iPhone and Apple happily replaced it with no questions asked.

    Problem is, about 3 months ago I dropped this phone which caused a dent on the top-right hand corner, near the lock button.

    The two problems aren't linked - the lock button was fine for 3 months, but Apple doesn't know this and it's my word against theirs.

    What are the chances of getting a replacement? The rest of the phone is in mint condition...

    Thanks!
     
  2. eyoungren macrumors P6

    eyoungren

    Joined:
    Aug 31, 2011
    Location:
    Phoenix • 85037
    #2
    Your chances are phenomenal!

    But I think what you mean, is what are the chances of getting a replacement without paying for it?

    In that case I'd say it depends on if you have Applecare+ or not and/or get lucky with the right Apple genius.
     
  3. Jamiet361 thread starter macrumors member

    Joined:
    Jun 20, 2013
    Location:
    Leeds, UK
    #3
    Yeah without paying preferably! Can't really afford to fork out for something that wasn't my fault!, I'm in the UK, so I don't think apple care+ exists over here, which sucks.

    Well I'll give it a go, hopefully I get a decent person!
     
  4. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #4
    There's only one way to find out.
    Hope you get lucky.
     
  5. MrMacMack macrumors 6502a

    Joined:
    Oct 24, 2012
    #5
    How is this not your fault? You dropped and dented your phone on the corner near the sleep / wake button. How is that unrelated?
     
  6. Sebct macrumors regular

    Joined:
    Dec 18, 2010
    #6
    You will be absoultely fine. It's won't be related to the dent. Even if it was, your lock button will go eventually!!

    I took mine in to be replace completely battered up with chips and scratches everywhere. The genius marked the phone as 'as new' condition in his notes.

    Go and get your new phone!

    :apple:
     
  7. dictoresno macrumors 601

    dictoresno

    Joined:
    Apr 30, 2012
    Location:
    NJ
    #7
    given the huge number of devices being returned/replaced for defective sleep/wake buttons, there is probably a good chance it is infact not related. the only way he will find out is to bring it in and ask. they will still likely replace it under warranty. i wouldnt be so quick to assume his drop caused it, especially since its a known issue to begin with. if this wasnt an ongoing and well known issue, i would say your assessment carries more weight.
     
  8. alphaod macrumors Core

    alphaod

    Joined:
    Feb 9, 2008
    Location:
    NYC
    #8
    If it was already broken, and you dropped it you can argue your case. But you'd have to explain why you did come get it fixed earlier.

    If it broke because you dropped it, you can still argue your case, but don't feel entitled to a replacement.
     

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