Chances of Apple replacing my iPhone 5?

[Jamiet361]

Hey guys, recently my iPhone 5's lock button has started playing up and become unresponsive to the stage where most of the time it just flat out doesn't work. I had this issue with my first iPhone and Apple happily replaced it with no questions asked.

Problem is, about 3 months ago I dropped this phone which caused a dent on the top-right hand corner, near the lock button.

The two problems aren't linked - the lock button was fine for 3 months, but Apple doesn't know this and it's my word against theirs.

What are the chances of getting a replacement? The rest of the phone is in mint condition...

Thanks!

 

[eyoungren]

Your chances are phenomenal!

But I think what you mean, is what are the chances of getting a replacement without paying for it?

In that case I'd say it depends on if you have Applecare+ or not and/or get lucky with the right Apple genius.

 

[Jamiet361]

Yeah without paying preferably! Can't really afford to fork out for something that wasn't my fault!, I'm in the UK, so I don't think apple care+ exists over here, which sucks.

Well I'll give it a go, hopefully I get a decent person!

 

[Applejuiced]

There's only one way to find out.
Hope you get lucky.

 

[MrMacMack]

Yeah without paying preferably! Can't really afford to fork out for something that wasn't my fault!, I'm in the UK, so I don't think apple care+ exists over here, which sucks.

Well I'll give it a go, hopefully I get a decent person!

How is this not your fault? You dropped and dented your phone on the corner near the sleep / wake button. How is that unrelated?

 

[Sebct]

You will be absoultely fine. It's won't be related to the dent. Even if it was, your lock button will go eventually!!

I took mine in to be replace completely battered up with chips and scratches everywhere. The genius marked the phone as 'as new' condition in his notes.

Go and get your new phone!

 

[dictoresno]

How is this not your fault? You dropped and dented your phone on the corner near the sleep / wake button. How is that unrelated?

given the huge number of devices being returned/replaced for defective sleep/wake buttons, there is probably a good chance it is infact not related. the only way he will find out is to bring it in and ask. they will still likely replace it under warranty. i wouldnt be so quick to assume his drop caused it, especially since its a known issue to begin with. if this wasnt an ongoing and well known issue, i would say your assessment carries more weight.

 

[alphaod]

If it was already broken, and you dropped it you can argue your case. But you'd have to explain why you did come get it fixed earlier.

If it broke because you dropped it, you can still argue your case, but don't feel entitled to a replacement.