Change Product Key for Mac Office 2008

Discussion in 'Mac Apps and Mac App Store' started by ahealy89, Oct 12, 2012.

  1. ahealy89 macrumors newbie

    Joined:
    Oct 12, 2012
    #1
    I recently got a new mac book pro. I transfered my files to the new computer. Office 2008 Word does not open. It says there is a problem with the product key. I've looked at old forums with this same problem and they say to delete these files: Settings.plist & OfficePID.plist. I have searched my folders and I do not have these files on my computer at all. I am at a loss. Any ideas would be helpful!

    Thanks,
    Andrew
     
  2. Pndrgnsvc macrumors 6502

    Pndrgnsvc

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    Georgetown, Texas
  3. ahealy89 thread starter macrumors newbie

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    Oct 12, 2012
  4. Pndrgnsvc macrumors 6502

    Pndrgnsvc

    Joined:
    Jun 13, 2008
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    Georgetown, Texas
    #4
    I think the easiest way to find invisible items is to download and use Easy Find. It's works great and is free. See: http://www.macupdate.com/app/mac/11076/easyfind

    Once installed, there is an option to include invisible items in your search.

    Try that.
     
  5. chriscl macrumors 6502

    chriscl

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    #5
    When I got my new MBP in August, I restored (using Migration Assistant) from my Time Machine backup, to the new MBP.

    Office (2011 in my case) was the only app I had problems with; the first time I opened it, it popped up a form that said it needed the product key - I entered this, and no further problems. But the form that appeared was the same one as you would get when installing Office anyway, when you have to put the Product Key in during installation.

    Interestingly, it was the only app I had any issue with at all after migrating to the new Mac; other apps that are supposed to be tied to a specific computer (Adobe Photoshop Elements was one) worked without a problem.

    (The only other thing I had to do was an "Authorise this computer" in iTunes).
     
  6. ahealy89 thread starter macrumors newbie

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    Oct 12, 2012
    #6
    I checked my Invisible files with EasyFind, they're not there. Maybe I could try uninstalling Office, then re-migrating it from my old mac again?
     
  7. desertman macrumors 6502a

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    Jul 14, 2008
    Location:
    Arizona, USA
    #7
    Try deleting these two files:

    1. Library -> Preferences -> Microsoft -> Office 2008 -> Microsoft Office 2008 Settings.plist
    2. Hard Drive -> Applications ->Microsoft Office 2008 -> OfficePID.plist

    Then restart the computer and start any Office application. Hopefully you will get asked for a serial number then. See also here: http://support.microsoft.com/kb/2394111
     
  8. Nermal Moderator

    Nermal

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    New Zealand
    #8
    That may work, but I would suggest installing it from the DVD rather than just copying files across. The installer will ensure that all necessary files are copied and will prompt for the product key.
     
  9. ahealy89 thread starter macrumors newbie

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    Oct 12, 2012
    #9
    Yea, its quite a messy situation. I don't have the DVD because it came already installed on my old mac. I can't do the deleting files (Settings.plist and OfficePID.plist) because they are not present on my new computer. I don't know. I may have to take it to a mac store or something. Thanks for your help guys. Any other thoughts would be good.
     
  10. Nermal Moderator

    Nermal

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    #10
    You can enter your product key here to get a working installer :)
     
  11. ahealy89, Oct 14, 2012
    Last edited: Oct 14, 2012

    ahealy89 thread starter macrumors newbie

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    Oct 12, 2012
    #11
    This link does not work. It is for Office 2011 which has a 25 digit product key, I have Office 2008 that has a 20 digit product key. Product Key and ID are the same thing right?

    Thanks for the help Nermal:)
     
  12. Nermal Moderator

    Nermal

    Staff Member

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