Change shipping address for iphone 6 apple store order?

Discussion in 'iPhone Tips, Help and Troubleshooting' started by tessari, Sep 12, 2014.

  1. tessari macrumors newbie

    Joined:
    Sep 12, 2014
    #1
    I managed to order my 6+ 64GB gold from the apple store app last night at 1:20am ish by pure luck for 9/19 ship date. The problem is that it only allowed me to ship to the primary account holder--had I known that apple also required this I would have just ordered from ATT. I'm now on hold with 1800myapple for over an hour to see if I can change the shipping address. Anyone have any luck with this?
    Thanks much!
     
  2. Sgt93 macrumors 6502a

    Sgt93

    Joined:
    Jan 31, 2010
    Location:
    Retired'ville
    #2
    I go through this with every order as I live within a mile of the USPS and am required to have a PO Box unless I am elderly or disabled (never buy a house without a mailbox!).

    I received an email from Apple asking for a physical address and responded. It take a while for them to get to it due to the madness of a new release. I also was on hold for over an hour and it eventually hung up which is normal. It's a pain, but the norm. Hang in there.
     
  3. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #3
    Same here.
    They can only ship to my billing address on file with AT&T.
    Wonder if we can log in and change the delivery address after we place the order on apples site?
     
  4. RXDI macrumors newbie

    RXDI

    Joined:
    Jan 9, 2012
    Location:
    Florida
    #4
    These are the steps I took.

    1. Call Apple Customer Service 1-800-676-2775
    2. Choose Option 4
    3. Enter Order number
    4. Wait on hold
    5. Ask for change of address
     
  5. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #5
    How many hours where you on hold till the process was done?
    Im thinking about calling too but dont want to wait forever.
     
  6. RXDI macrumors newbie

    RXDI

    Joined:
    Jan 9, 2012
    Location:
    Florida
    #6
    1hr 30mins. But times should be better now.

    If it has shipped already you wont be able to change the address through Apple.
     
  7. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #7
    Damn that's a long wait:)
    I got another 3-4 weeks till it ships so I hope wait time will improve when calling Apple.
     

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