Changed iTunes ID - Problem with In-App Purchases

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by Hitch08, May 6, 2014.

  1. Hitch08 macrumors 6502

    Joined:
    Oct 21, 2008
    #1
    I decided to switch my "iTunes and App Store" ID to my XXXX@me.com account (which is what I use for iCloud). I was previously using one account for iTunes and another account for iCloud.

    I have now been through the 90 period of no auto downloads. The only issue that I now have is that I can't to do in-app purchases for a game that I play. The message says "Unable to Purchase - This item is for an app that was purchased by a different Apply ID. To buy this item with this Apple ID, you must first purchase the app."

    The game is free. I've tried to re-download the app, but it won't let me unless I delete it first. If I delete it, I understand that I will lose all of my progress.

    Aside from the thought that I just shouldn't do in-app purchases, does anyone have any suggestions for me? I haven't been able to find a solution on-line, except to call Apple. I called and the only option was to delete it and start over. Well, I could switch back and forth, but that would create the 90 issue each time.

    I appreciate any help.
     
  2. satcomer macrumors 603

    satcomer

    Joined:
    Feb 19, 2008
    Location:
    The Finger Lakes Region
    #2
    What does your account at Apple - My Apple ID does your new name have the checkmark by it in green?
     
  3. Hitch08 thread starter macrumors 6502

    Joined:
    Oct 21, 2008
    #3
    Yes, it has a green check mark and says "Verified".

    Thank you for helping.
     
  4. satcomer, May 6, 2014
    Last edited: May 7, 2014

    satcomer macrumors 603

    satcomer

    Joined:
    Feb 19, 2008
    Location:
    The Finger Lakes Region
    #4
    I would call Apple or see an Apple Store Genius. This is weird and looks liked someone at corporate news to look at your account.
     
  5. JackieInCo macrumors 601

    Joined:
    Jul 18, 2013
    Location:
    Colorado
    #5
    You can't make IAP purchases with an app that was purchased under a different ID when you are signed into another ID. They do this to prevent fraud. You will have to download or buy the app on the new ID to buy IAP using the new ID.
     
  6. Hitch08 thread starter macrumors 6502

    Joined:
    Oct 21, 2008
    #6
    The app itself is free. It's Clash of Clans.

    If I go to Clash of Clans in the App Store, it just says "Open." I can't re-download the game. If I delete the game, I understand that I will lose all of my progress.

    Is there a way to save my progress and get the app under my new ID?
     
  7. JackieInCo macrumors 601

    Joined:
    Jul 18, 2013
    Location:
    Colorado
    #7
    Make a backup in iTunes. Delete the app. Download the app in the new ID. Restore backup from iTunes.
     
  8. Hitch08 thread starter macrumors 6502

    Joined:
    Oct 21, 2008
    #8
    It worked! Many thanks for your help!
     

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