Changing Apple ID - do not understand!

Discussion in 'Mac Basics and Help' started by Nubben, Apr 3, 2016.

  1. Nubben macrumors regular

    Nubben

    Joined:
    Mar 17, 2005
    #1
    Hi All,

    My mother-in-law is trying to change her Apple ID but cannot do so. Here's the situation:

    1. She as an old e-mail address she's about to cancel - name@btinternet.com
    2. That address is also her Apple ID log in user name/e-mail
    3. She recently purchased an iMac and has created an iCloud e-mail account based on that Apple ID
    4. She would now like to change her Apple ID account from name@btinternet.com to name@icloud.com (which she has just created)

    For some reason she cannot do this! I have read numerous articles about this on this forum but do not understand if the above situation is actually the same as in those articles.

    Can the Apple ID be changed to the name@icloud.com? Doesn't seem so but please can anyone confirm?

    She will shortly be cancelling her name@btinternet.com address so am concerned she will not be able to access the Apple ID account in case she has to.

    Thanks all!
     
  2. kch50428 macrumors 6502

    kch50428

    Joined:
    Oct 30, 2015
    Location:
    North Iowa
    #2
    One is not allowed to use iCloud email addresses as AppleIDs.
     
  3. Nubben thread starter macrumors regular

    Nubben

    Joined:
    Mar 17, 2005
    #3
    Thanks kch50428 however I have an Apple ID which is a mac.com address. Are you saying that iCloud.com SPECIFICALLY are not allowed to be used as e-mail addresses?

    Many thanks!
     
  4. Weaselboy, Apr 3, 2016
    Last edited: Apr 3, 2016

    Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #4
    https://support.apple.com/kb/PH2570

    The problem is that iCloud account IS an AppleID, so another AppleID account won't let you use that address since it already belongs to another AppleID (the iCloud one).

    She could just use the iCloud AppleID in the app store and iTunes, but she would lose all her previous purchases. Unfortunately there is currently no way to merge two accounts.

    Like you, I have an iCloud account I did use as an AppleID in iTunes etc... and it works just fine. kch50428 is mistaken.

    What you might do is get her a Gmail or Outlook account and use that for the old AppleID account, then just have those emails forwarded to her iCloud email address. That is what I do with my main iTunes and app store AppleID.
     
  5. kch50428 macrumors 6502

    kch50428

    Joined:
    Oct 30, 2015
    Location:
    North Iowa
    #5
    They're not allowed to be AppleIDs.
     
  6. Weaselboy, Apr 3, 2016
    Last edited: Apr 3, 2016

    Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #6
    I think you are misunderstanding the issue. An iCloud account (email) IS an AppleID and after you make an iCloud account you can go straight to the iTunes or App Store and login there with that account. The problem here is OP is trying to use an iCloud email with another AppleID, and that won't work because the iCloud address is an AppleID already.

    As both Nubben and I mentioned, we both have iCloud accounts used as AppleIDs.

    Edit: See this link. It discusses the iCloud as AppleID and even shows screenshots of an iCloud address as the AppleID.

    https://support.apple.com/en-us/HT204053
     
  7. IowaLynn macrumors 6502a

    IowaLynn

    Joined:
    Feb 22, 2015
    #7
    Just follow these directions.
    https://support.apple.com/en-us/HT202667

    If you can’t sign in, reset your password, or receive verification codes, you can request account recovery to regain access to your account. Account recovery will take a few days, depending on what account information you can give.
    https://support.apple.com/en-us/HT201487

    If you're still having issues signing in with your Apple ID and password, make sure that you're entering the correct Apple ID. In most cases, your Apple ID is also the primary email address of your Apple ID account. If these steps didn't help you change your password, contact Apple Support.
     
  8. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #8
    I think you are missing my point as kch50428 did. What you linked will not work because the new iCloud address OP's mom got already IS an AppleID, so you cannot use that address with another AppleID account.
     
  9. chown33 macrumors 604

    Joined:
    Aug 9, 2009
    #9
    The short answer is that she should be able to login right now using name@icloud.com as the AppleID.

    You or she should try this now, to make sure it works.

    This should also illuminate why she can't change her old name@btinternet.com AppleID to be name@icloud.com. It's because name@icloud.com is already in use. By your mother-in-law.
     
  10. Mr. Buzzcut macrumors 65816

    Mr. Buzzcut

    Joined:
    Jul 25, 2011
    Location:
    Ohio
    #10
    Pretty sure this is the correct answer given what OP described. You can certainly change your Apple ID, but not to one that already exists. So simply pick a new and unique one and abandon the one created in error.
     
  11. TrentSteelpower macrumors newbie

    TrentSteelpower

    Joined:
    Aug 5, 2016
    Location:
    x
    #11
    I have struggled with this issue for years. When I set up my iCloud account, Apple took it, without telling me, and made it my secondary id. They were surprisingly dictatorial about it, and would not budge. So I had to use a Gmail address as my primary.
    So I think you'd do best to set up a Gmail, Yahoo, or some other free service and just wear it.
     

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