Hi All, My mother-in-law is trying to change her Apple ID but cannot do so. Here's the situation: 1. She as an old e-mail address she's about to cancel - email@example.com 2. That address is also her Apple ID log in user name/e-mail 3. She recently purchased an iMac and has created an iCloud e-mail account based on that Apple ID 4. She would now like to change her Apple ID account from firstname.lastname@example.org to email@example.com (which she has just created) For some reason she cannot do this! I have read numerous articles about this on this forum but do not understand if the above situation is actually the same as in those articles. Can the Apple ID be changed to the firstname.lastname@example.org? Doesn't seem so but please can anyone confirm? She will shortly be cancelling her email@example.com address so am concerned she will not be able to access the Apple ID account in case she has to. Thanks all!